1.    INTERPRETATION 

1.1 The words and expressions used in the 5G+ Priority Specific Terms, which are defined in the General Terms and Mobile Terms but not explicitly defined in the 5G+ Priority Specific Terms, shall have the same meanings as defined in the General Terms and Mobile Terms, unless the context otherwise requires.

1.2. The headings or titles of the clauses in the 5G+ Priority Specific Terms are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of the 5G+ Priority Specific Terms.  

2.    INTRODUCTION

2.1. 5G+ Priority (“5G+ Priority Service” or “Service”) is a service that prioritises data traffic within a single network to provide a higher relative speed based on International Mobile Subscriber Identity (IMSI), through the allocation of higher priority radio resources and dedicated radio resource partitioning. The minimum bitrate speed of 1 Mbps Downlink and 1 Mbps Uplink, is subject to connectivity and data traffic within each base station.

2.2. The 5G+ Priority Service upgrades data only and it does not provide additional data quota or coverage.

2.3. The 5G+ Priority Service is only available in Singapore and cannot be used overseas. It is only accessible on Singtel-owned and operated 5G standalone (5G SA) wireless network, and cannot be accessed while roaming or through Wi-Fi (including Wi-Fi Calling).

2.4. Customer agrees to comply with and be bound by these Specific Terms and Conditions for 5G+   Priority (“5G+ Priority Specific Terms”). Singtel reserves the right to amend, vary or supplement the 5G+ Priority Specific Terms without providing any prior notice.

3.    ELIGIBILITY

The 5G+ Priority Service is exclusively for Singtel Mobile Enterprise Customers with 5G access on a 5G SIM card with 5G-compatible mobile device. Subscribers of MobileShare Plus are required to purchase a 5G+ Priority Service for each individual End-User line. Subscribers of Singtel 4G Mobile Broadband and Enterprise Local Data Pool are not eligible for the 5G+ Priority Service. For the purposes of the 5G+ Priority Specific Terms, “End-User” shall mean the Customer’s employee.

4.    5G+ PRIORITY SERVICE FOR SPECIFIC MOBILE PLANS

4.1.    Customers who subscribe to any of the existing mobile plans listed below are automatically entitled to a free subscription to the 5G+ Priority Service and are responsible for disabling the 5G+ Priority Service if they wish to opt out:

        4.1.1. Priority S4 / Priority S5 plan;

        4.1.2. E5 plan; and

        4.1.3. XO Plus 288 plan,

(each, a “Specific Mobile Plan” and collectively, “Specific Mobile Plans”).

4.2. Customers who subscribe to the Specific Mobile Plans will also receive priority access to Singtel enterprise premium care for any assistance in relation to the 5G+ Priority Service.

4.3. The benefits mentioned in Clause 4.1 and Clause 4.2 above shall be suspended or terminated if the Customer’s Specific Mobile Plan is suspended or terminated, and shall be reinstated upon the resumption of the service line linked to the Specific Mobile Plan.

5.    AVAILABILITY OF THE 5G+ PRIORITY SERVICE

While Singtel aim for the 5G+ Priority Service to be highly reliable and available, Customer acknowledges that it may not be available 100% of the time. The 5G+ Priority Service is subject to sporadic interruptions or failures due to a variety of reasons beyond Singtel’s control, including issues from third party partners. Customer acknowledges these limitations and agree that Singtel is not responsible for any damages allegedly caused by the failure or delay of the 5G+ Priority Service.

6.    MODIFICATION, SUSPENSION AND TERMINATION

6.1. Singtel reserves the right to modify, suspend, or terminate the 5G+ Priority Service at any time, at Singtel’s sole discretion, without notice and without liability:

        6.1.1. Singtel reserves the right at any time, in its sole discretion, to enhance, replace, modify, or add to the 5G+ Priority Service, including revisions to any and all         specifications for the 5G+ Priority Service. In the event of 5G+ Priority Service discontinuation, Singtel will use reasonable commercial effort to provide Customer         with advance notice.

        6.1.2. Singtel may temporarily suspend (indefinitely or for such period as Singtel may consider appropriate) the 5G+ Priority Service without providing any reason.         In the event of a suspension, Singtel will restore the 5G+ Priority Service as soon as reasonably practicable.

        6.1.3. Singtel may cancel or terminate (including termination after suspending or breach of the 5G+ Priority Specific Terms by the Customer) the 5G+ Priority         Service, as Singtel deemed necessary, without providing any reason.

6.2. If Customer terminates the 5G+ Priority Service, the benefits under 5G+ Priority Service shall immediately cease, and Customer agrees to cease all use of the 5G+ Priority Service.

7.    WARRANTY

7.1 Without limitation, to the maximum extent permitted by applicable law, the 5G+ Priority Service is provided “as is” and without warranties of any kind, express or implied (including but not limited to any and all implied warranties of merchantability, quality or fitness for a particular purpose).

7.2. Singtel does not represent or warrant that the 5G+ Priority Service is accurate, complete, reliable, uninterrupted, up-to-date or error-free.

7.3. Performance, experience, and speed are not guaranteed and may be affected by other factors such as network congestion, coverage, End-User’s device, and third-party limitations.

8.    LIMITATION OF LIABILITY

To the maximum extent permitted by law, Singtel shall not be liable to any Customer, End-User or any other party in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof, for any losses or damages (i.e. direct, indirect, consequential, collateral, special or incidental losses or damages) suffered or incurred by any Customer, End-User or any other party in connection with the provision and/or use of the 5G+ Priority Service whether during or after the term of the provision of the 5G+ Priority Service. For the purposes of the Agreement, indirect or consequential loss or damage includes, without limitation, loss of revenue, profits, anticipated savings or business, loss of data or goodwill, loss of use or value of any equipment including software, and all associated and incidental costs and expenses.

9.    PRIVACY AND DATA COLLECTION

Customer agrees to Singtel’s collection, holding, storage, use, processing, transfer, and disclosure to any relevant third party, of its End-User’s personal data and/or other information provided to Singtel, for (i) the purposes of the provision of the 5G+ Priority Service; and (ii) for one or more of the purposes set out in Singtel’s Data Protection Policy (available at https://www.singtel.com/data-protection) and acknowledges that the terms of the Data Protection Policy are incorporated by reference into this Clause.

For the avoidance of doubt, Customer must ensure that it complies with the applicable Personal Data Protection Act by ensuring that it obtains the consent of its End-Users for Singtel to collect, use and disclose the End-User’s personal data for the provision of the 5G+ Priority Service.

10.    APPLICABLE TERMS AND CONDITIONS

10.1. In addition to the 5G+ Priority Specific Terms, the 5G+ Priority Service is also governed by the following terms:

        10.1.1. General Terms and Conditions for Enterprise (https://www.singtel.com/terms-general-enterprise) (“General Terms”); and

        10.1.2. Enterprise Mobile Terms and Conditions (https://www.singtel.com/enterprise-mobile-terms-and-conditions) (“Mobile Terms”). 

10.2. In the event of any inconsistency between the different parts of the terms and conditions above, unless agreed otherwise by Singtel, the following order of precedence shall apply to resolve the inconsistency in relation to the 5G+ Priority Service:

        10.2.1. 5G+ Priority Specific Terms;

        10.2.2 Mobile Terms; and

        10.2.3 General Terms.

11.    GOVERNING LAW

The 5G+ Priority Specific Terms shall be governed by and construed in accordance with the laws of Singapore and each Customer agrees to submit to the non-exclusive jurisdiction of the courts of Singapore.

 

 

1.    INTERPRETATION

1.1. The words and expressions used in the EMP Specific Terms, which are defined in the General Terms and Mobile Terms but not explicitly defined in the EMP Specific Terms, shall have the same meanings as defined in the General Terms and Mobile Terms, unless the context otherwise requires.

1.2. The headings or titles of the clauses in the EMP Specific Terms are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of the EMP Specific Terms. 

2.      INTRODUCTION

2.1. Enterprise Mobile Protect (“EMP Service” or “Service”) is a mobile add-on service which provides protection against security threats at the 5G mobile network level.

2.2. The EMP Service is available for detection in Singapore during the validity period of the EMP Service. The EMP Service is not available overseas. For the purposes of the EMP Specific Terms, “End-User” shall mean the Customer’s employee.

2.3. Customer agrees to comply with and be bound by these Terms and Conditions for Enterprise Mobile Protect (“EMP Specific Terms”). Singtel reserves the right to amend, vary or supplement the EMP Specific Terms without providing any prior notice.

3.      ELIGIBILITY

The EMP Service is exclusively for Singtel mobile enterprise customers with 5G access on a 5G SIM card with 5G-compatible mobile device. Subscribers of MobileShare Plus are required to purchase an EMP Service for each individual End-User line. Subscribers of Singtel 4G Mobile Broadband and Enterprise Local Data Pool are not eligible for the EMP Service.

4.      EMP SERVICE FOR SPECIFIC MOBILE PLANS

4.1. Customers who subscribe to any of the existing mobile plans listed below are automatically entitled to a free subscription to the EMP Service and are responsible for disabling the EMP Service if they wish to opt out:

        4.1.1.  Priority S4 / Priority S5 plan;

        4.1.2. E5 plan; and

        4.1.3. XO Plus 288 plan,

(each, a “Specific Mobile Plan” and collectively, “Specific Mobile Plans”).

4.2. Customers who subscribe to the Specific Mobile Plans will also receive priority access to Singtel enterprise premium care for any assistance in relation to the EMP Service.

4.3     The benefits mentioned in Clause 4.1 and Clause 4.2 above shall be suspended or terminated if the Customer’s Specific Mobile Plan is suspended or terminated, and shall be reinstated upon the resumption of the service line linked to the Specific Mobile Plan.

5.      PROVISION OF EMP SERVICE

5.1. Sharing of Data. Customer acknowledges that Singtel, its affiliates and/or their third-party service providers may receive information about Customer and/or its End-User’s use of the EMP Service, including without limitation, the sites that End-User visits. For example, Singtel may receive a notification if an End-User visits a website that contains malicious links. If Customer does not wish for Singtel, its affiliates and/or their third-party service providers to receive this information, the Customer shall not use the EMP Service.

5.2. SMS Notification Alert for Non-URL Threats. Singtel has the right to specify or vary the scope and extent of (or otherwise discontinue) the SMS notifications from time to time without prior notice, and without being liable to Customer.

5.3. Security of Data. The Customer shall be solely responsible for all content and applications (“Data”) stored in its End-User’s devices. Singtel shall have no liability whatsoever for any loss of Data while providing the EMP Service and Customer agrees to be responsible for ensuring that its End-User backs up all customer data.

5.4. Availability of the EMP Service. While Singtel aims for the EMP Service to be highly reliable and available, Customer acknowledges that it may not be available 100% of the time. The EMP Service is subject to sporadic interruptions or failures due to a variety of reasons beyond Singtel’s control, including delay in security data feeds from third party partners. Customer acknowledges these limitations and agrees that Singtel is not liable for any damages allegedly caused by the failure or delay of the EMP Service.

5.5. Automatic Updates. Singtel may, from time to time, develop updates, patches, bug fixes, and other modifications to the EMP Service (“Updates”) at no cost to the Customer. These updates may be installed automatically without providing any prior notice to the Customer or requesting any further consent from Customer. By accessing or using the EMP Service, Customer consents to receive automatic Updates.

5.6. Data Logs. Data logs related to threat and URL filtering for the EMP Service will be available to the Customer for a period of up to thirty (30) days from the date of detection of the threat and URL filtering.

6.      MODIFICATION, SUSPENSION AND TERMINATION

6.1. Singtel reserves the right to modify, suspend, or terminate the EMP Service at any time, at Singtel’s sole discretion, without notice and without liability:

        6.1.1. Singtel reserves the right at any time, in its sole discretion, to enhance, replace, modify, or add to the EMP Service, including revisions to any and all         specifications for the EMP Service. In the event of EMP Service discontinuation, Singtel will use reasonable commercial effort to provide Customer with advance         notice.

        6.1.2. Singtel may temporarily suspend (indefinitely or for such period as Singtel may consider appropriate) the EMP Service without providing any reason. In the         event of a suspension, Singtel will restore the EMP Service as soon as reasonably practicable.

        6.1.3. Singtel may cancel or terminate (including termination after suspending or breach of the EMP Specific Terms by the Customer) the EMP Service, as Singtel         deemed necessary, without providing any reason.

6.2   If Customer terminates the EMP Service, the benefits shall immediately cease, and Customer agrees to cease all use of the EMP Service.

7.      WARRANTY

7.1.  Without limitation, to the maximum extent permitted by applicable law, the EMP Service is provided “as is” and without warranties of any kind, express or implied (including but not limited to any and all implied warranties of merchantability, quality or fitness for a particular purpose).

7.2. Singtel does not represent or warrant that the EMP Service is accurate, complete, reliable, uninterrupted, up-to-date or error-free. While Singtel attempts to block malicious sites and phishing sites and mitigate online security threats under the EMP Service, Singtel does not represent or warrant that the security protection is 100% accurate or complete.

7.3. Customer acknowledges that Singtel is not responsible if certain malicious sites, phishing sites, botnets and/or other security threats on End-User’s Singtel mobile are not appropriately blocked. The Customer shall be responsible for maintaining safe cybersecurity practices.

8.      LIMITATION OF LIABILITY

To the maximum extent permitted by law, Singtel shall not be liable to any Customer, End-User or any other party in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof, for any losses or damages (i.e. direct, indirect, consequential, collateral, special or incidental losses or damages) suffered or incurred by any Customer, End-User or any other party in connection with the provision and/or use of the EMP Service whether during or after the term of the provision of the EMP Service. For the purposes of the Agreement, indirect or consequential loss or damage includes, without limitation, loss of revenue, profits, anticipated savings or business, loss of data or goodwill, loss of use or value of any equipment including software, and all associated and incidental costs and expenses.

9.      PRIVACY AND DATA COLLECTION

Customer agrees to Singtel’s collection, holding, storage, use, processing, transfer, and disclosure to any relevant third party, of its End-User’s personal data and/or other information provided to Singtel, for (i) the purposes of the provision of the EMP Service; and (ii) for one or more of the purposes set out in Singtel’s Data Protection Policy (available at https://www.singtel.com/data-protection), and acknowledges that the terms of the Data Protection Policy are incorporated by reference into this Clause.

For the avoidance of doubt, Customer must ensure that it complies with the applicable Personal Data Protection Act by ensuring that it obtains the consent of its End-Users for Singtel to collect, use and disclose the End-User’s personal data for the provision of the EMP Service. 

10.   GOVERNING LAW

The EMP Specific Terms shall be governed by and construed in accordance with the laws of Singapore and each Customer agrees to submit to the non-exclusive jurisdiction of the courts of Singapore.

11.   APPLICABLE TERMS AND CONDITIONS

11.1. In addition to the EMP Specific Terms, the EMP Service is also governed by the following terms:

        11.1.1. General Terms and Conditions for Enterprise (Terms and Conditions of Service - General | Singtel) (“General Terms”); and

        11.1.2. Enterprise Mobile Terms and Conditions (https://www.singtel.com/enterprise-mobile-terms-and-conditions) (“Mobile Terms”).  

11.2. In the event of any inconsistency between the different parts of the terms and conditions above, unless agreed otherwise by Singtel, the following order of precedence shall apply to resolve the inconsistency:

        11.2.1.  EMP Specific Terms;

        11.2.2. Mobile Terms; and

        11.2.3. General Terms.

 

Date: 3 April 2025