A. BDL cannot co-exist with eLite Service. Only eVolve Service is able to co-exist with BDL
A. Fax is supported on BDL. We recommend that the number of fax pages be kept below 10 pages per fax session.
Like all communications over internet, faxing is dependent of network conditions. Faxing across other operators network, including overseas, is not within Singtel’s control
In general, fax machines have to comply to ITU-T Group 3 or Super Group 3 protocol and configure to work at 9600 bps
A. There is no limit on the maximum number of lines that can be subscribed.
Customer applying more than 2 lines should consider BizVoice instead. BizVoice offers richer features
A. Hunting facility is not available at this moment as Pegasus is not ready to support the feature. Recommend customer to take up BizVoice instead. In worst case scenario, offer Call Forwarding instead of hunting
A. As BDL’s connection point is at the Optical Network Terminal (ONT), the existing wiring in office cannot be used for this purpose. Any internal wiring required has to be wired from the ONT. Suggest to customer to make use of DECT Phone instead.
A. BDL offers unlimited local call traffic on the line. It is not more expensive as it covers both line and traffic charges
A. BDL’s ONT needs to be powered by electricity. It will not work if there is a power outage
A. Both services serve the same functions. DEL is served via copper infrastructure while BDL is via fibre infrastructure