A. Singtel Mobile Protection (ZoneAlarm) is a mobile security application that provides a suite of services that protects mobile users from online attacks, viruses and spyware so you are assured that your mobile device and personal data are protected as you surf the web and download files.
A. Singtel mobile customers on all postpaid price plans, except mobile broadband data-SIM plans are eligible to sign up.
A. Singtel Mobile Protection supports both IOS (9.0 and above) and Android (4.2 and above).
A. Singtel Mobile Protection is available at $2.90/month and it comes with a minimum contract term of 3 months upon subscription. Any termination before the 3 months contract term will be subject to early termination charge based on cessation date.
The app can only be used for one mobile device per subscription.
A. You may sign up for this service at any Singtel shop or Singtel Exclusive Retailer. There will be more channels for subscription in the coming future.
A. To continue the service with your new mobile device, you will need to activate Singtel Mobile Protection in the new mobile device.
Customers will need to contact customer service to request for the new code.
Please note that your previous device will no longer be protected by Singtel Mobile Protection.
A. Your mobile device will still be protected by Singtel Mobile Security.
A. Yes, the Singtel Mobile Protection service will remain active in your current phone.
A. It has a minimum contract term of 3 months upon registration. Any termination before the 3 months contract term will be subject to early termination charge based on cessation date.
A. Singtel Mobile Protection account is linked to only one mobile device at any one time. The application can be activated into any new devices with the same Singtel postpaid number through the same channels as listed in point 5. However, Singtel Mobile Protection will then cease to work on the previous mobile device.
A. Upon subscribing to the application, an SMS bearing the download link and an activation code for the app will be sent to your mobile number.
Click the link to first download the application and then follow the on-screen instructions to install the application. Your mobile device and data are then protected for as long as you subscribed to Singtel Mobile Protection.
A. Yes, the subscription will still work on your new phone. You will need to request for a new code by calling our Customer Service (1688) to install into the new device.
A. The Singtel Mobile Protection application will only work on one device (regardless of operating systems) at any one time. A new code must be requested regardless of whether or not it had Mobile Protection or ZoneAlarm installed previously.
A. Singtel Mobile Protection is not installed in memory card. It is installed in your mobile device’s onboard memory.
A. Please call our Customer Service (1688) to request for a new activation SMS.
A. You can subscribe to Singtel Mobile Protection even if your phone is already covered by another mobile security app. However, we suggest that you cancel the subscription for the other security provider to avoid paying for both services.
A. Please call our Customer Service (1688) to subscribe to the service. Once you receive the activation SMS, follow the instructions to activate the service.
A. No you can’t. Singtel Mobile Protection account is active on only one mobile device for one mobile number at any one time.
A. Battery drain due to the running of Singtel Mobile Protection is negligible.
A. Singtel Mobile Protection does not provide security for your SIM card. Singtel Mobile Protection is a mobile security application that provides a suite of services that protects mobile users from online and application attacks, viruses and spyware so you are assured that your mobile device and personal data are protected as you surf the web.
A. Singtel Mobile Protection protects your mobile device from mobile malware and other digital threats including viruses, worms, spyware and other potential threats.
A. Singtel Mobile Protection automatically scans your device in every 4 hours. You can run a manual scan any time as well.
A. Singtel Mobile Protection scans the applications on your mobile device.
A. It does not scan message content and attachments.
A. Singtel Mobile Protection scans the applications in your phone.
A. Singtel Mobile Protection prevents the download of malicious and infected applications over-the-air. ZoneAlarm network protection layer is focused on protection on hotspots. It does not, however, block communication sent with, Bluetooth, or IrDA interfaces.
A. You can run a manual scan to see the warning again. If you ignored the warning of a malicious application, Singtel Mobile Protection will automatically remind you to remove the threat the next time you run the application.
A. Singtel Mobile Protection will still scan regularly in the background however, please do ensure that the application is updated regularly to maximize the level of protection offered. Either check in the application’s setting that it will update automatically or perform a manual update on a regular basis.
A. The last update to the app will not be displayed however, you can perform a manual check and update of the app at any point.
The last scan performed of the mobile device will be shown on the screen when you launch the app.
A. Singtel Mobile Protection uses a minimal amount of data to scan your applications. The application uses between 2-5Mb a month, depending on the number of applications installed on the phone that has to be scanned through.