1.1. What is Singtel Business eShop?

Singtel Business eShop is designed to help our business customers enjoy the convenience of online shopping via a secured website, any time of the day. You may choose to do any of the following transactions:

• Subscribe to a new mobile line or recontract your current Singtel Mobile Line, and;
• Learn about our Mobile Value Added Services and how it can meet your business communication needs.

1.2. How do I know if I am eligible for a Singtel Business eShop account?

All existing Singtel Business customers with a valid Business Registration Number (BRN) are eligible for a Singtel Business eShop account.

1.3. How can I sign up for a Singtel Business eShop account?

You may register a new account at Business.Singtelshop.com and follow these simple steps:

1. Click on "Register" on the top right hand corner;
2. Fill up the registration form;
3. Activate your account with a one-time 10 digit Pin which will be sent and retrieved from your email;
4. Login with your email address and the password provided.

Alternatively, you may visit our Singtel Business Portal page and follow these steps:

1. Click the "Request for Account" option on the top right hand corner;
2. Enter your Business Registration Number, existing Singtel account number and main administrator information;
3. Click the "Save" button;
4. Login with the password you provided.

Note: For security purposes, your password should contain a minimum of six alphanumeric characters. A good password should contain a combination of uppercase and lowercase letters. Password is case sensitive. Please make sure that your password is memorable and difficult for others to guess. To prevent misuse of your online account, please keep your password safe at all times.

1.4. I did not receive the Singtel Business eShop account activation pin. What should I do?

The email validation Pin should reach your registered email account as soon as you submit your registration. The one-time verification URL expires within 30 minutes (from the time it is sent). If you did not receive the Pin, do ensure that:

• The email is not delivered to your Bulk/ Spam mail folder.
• There is sufficient mailbox space and there are no server problems during email delivery.
• You have registered a correct/valid email address.
• The email account is still active.

Otherwise, you need to re-register your Singtel Business eShop account to receive the one-time verification URL in order to complete the registration process.

2.1. How do I purchase online?

Log on to Singtel Business eShop with your email address and password and start browsing.

After you have made your choice, click the "Checkout" button to see what you have selected.

Kindly confirm the details of your order and delivery schedule. Please note that your order and delivery schedule cannot be changed or cancelled once you have submitted the order.

2.2. Can I transact online as a new business customer to Singtel?

Yes. In order for you to make online transactions, you must have a registered account. Upon purchase, you will need a soft copy of the following documents in JPEG, GIF, PNG, or PDF format (not more than 850kb) necessary for our processing:

• Company BizFile (full set, print date within 1 month)
• NRIC of Owners/Directors (Front and back) / Passport of Business Owner(s)

An email confirmation of your order will be sent to you upon completion of the verification process within 2 working days.

2.3. How do I know whether I am eligible to renew my Singtel mobile line?

You may renew your existing mobile line(s) if your last mobile device upgrade was at least 12 or 21 months ago. Dial *1626 and reply with option "4" to check your upgrade eligibility. A reply via SMS will be sent to your mobile device shortly.

2.4. How can I change my mobile price plan?

You can change your mobile price plan during the purchasing process, but not after you have completed your transaction. Please note that you are subject to the Terms and Conditions of your existing Singtel mobile plan.

2.5. How do I make payment?

Once you have confirmed your order, select "Payment" and pay through either:

• Credit Card: VISA or MasterCard
• eNets
  

When you have entered the payment details, select "Submit order" to proceed.

We do not accept credit terms for all the purchases done on Singtel Business eShop.

2.6. How can I get a confirmation of my purchase?

After the order submission, you will see a Transaction Summary of your purchase. You will also receive a receipt of your purchase via email. You may view your order transaction by following these simple steps.

1. Log in to your Singtel Business eShop account
2. Click "Manage My Account"
3. Click "My Orders" to view your order.

2.7. How do I know if my browser is secure?

By checking your browser, you will be able to tell if you are using a secure protocol in several ways:

• You will notice that the "http" in the address line is replaced with "https"
• You should see a small padlock icon either at the top or bottom of your browser - see examples below
  • Microsoft Internet Explorer displays it at the top of the browser, next to the address bar
  • Mozilla Firefox displays it at the bottom right of the browser, next to the progress bar
  • Google Chrome displays it at the left of the site's URL in the address bar
• You can click on the padlock icon to view our web site's security details.

2.8. How can I trade-in an existing mobile device?

Once you have selected the new mobile device and price plan, you can choose to trade-in your existing mobile device on the Shopping Cart page. Please accept the trade-in Terms and Conditions before proceeding. The trade-in value will offset the price of the new mobile device. There will be no refund in case of differences in the trade-in value. For example, the price of the new mobile device is $200 but the trade-in value is $300, the $100 difference will not be refunded.

Please ensure to hand over your trade-in mobile device to the courier serviceman when he delivers your new mobile device.

However, we regret to inform you that you may need to pay the value of the trade-in mobile device in cash to the courier serviceman, if they DO NOT fulfill the following criteria:

1.  No cosmetic damage to the mobile device;
2. The equipment traded in must include mobile device transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);
3. The mobile device must be able to power on, and Phone Lock must be disabled;
4. Display screen must be intact, and not damaged, scratched or cracked;
5. Words displayed on the screen must not be segmented; and
6. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.
7. Please note that the purchased mobile device will only be release upon this payment.

2.9. How can I find out the trade-in value of my current mobile device?

Click the Trade-in calculator on our mobile device catalogue page. Select the mobile device brand and model to be traded-in from the drop-down list. The Trade-in calculator will then compute the trade-in value based on your selection. Please read the Trade-in terms & conditions for more details.

2.10. What is After-Sales Assistance?

Should you have any of the following enquiries, please call our After-Sales Assistance hotline 1606 (Mondays to Fridays 8am to 6pm and Saturdays 11am to 8pm excluding Public Holidays) for assistance.

3.1. When can my mobile device be delivered to me?

For existing Singtel Business customers, please allow 3 working days from the day you placed the order. For first-time sign up Singtel Business customers, please allow 5 working days from the day you placed the order.

Please note the delivery timeslots are subjected to availability at point of purchase. Deliveries are available on working days, Mondays to Fridays (excludes gazette Public Holidays in Singapore).

3.2. Can I change my delivery timeslot?

No, you will not be able to change your delivery timeslot because we have already made all necessary arrangements to ensure that your purchased item will be delivered to you as scheduled.

3.3. What do I need to prepare during the delivery?

For verification purposes, please prepare a Letter of Authorisation (LOA) printed on your company letterhead. The LOA must include your company stamp, BRN/UEN No, Authorised Officer's signature (AO) and a copy of your NRIC/FIN during the delivery to your location at the specifically appointed date and time.

We regret to inform you that the ordered item(s) will not be released if:

• The LOA is incomplete
• Missing copy of NRIC/FIN

If you had indicated a trade-in request, please hand over your trade-in mobile device to the courier serviceman when he delivers your purchased item.

However, we regret to inform you that you may need to pay the value of the trade-in mobile device in cash to the courier serviceman, if they fulfill the following criteria:

1. No cosmetic damage to the mobile device;
2.  The equipment traded in must include mobile device transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);
3. The mobile device must be able to power on, and Phone Lock must be disabled;
4. Display screen must be intact, and not damaged, scratched or cracked;
5. Words displayed on the screen must not be segmented; and
6. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.

Please note that the purchased mobile device will only be release upon this payment.

3.4. What if I am not available to receive the purchased item?

If the authorised person is unable to accept the delivery, he/she shall nominate a representative to accept in his/her behalf. The representative must produce a Letter of Authorisation (LOA), appointing the bearer as recipient, together with a copy of their respective NRIC/FIN during delivery.

We regret to inform you that the ordered item(s) will not be released if

• The LOA is incomplete
• Missing copies of NRIC/FIN of the authorised personnel & bearer

If you had indicated a trade-in request, please hand over your trade-in mobile device to your bearer to pass to the courier serviceman when he delivers your purchased item.

However, we regret to inform you that you may need to pay in cash the value of the trade-in mobile device, to the courier serviceman if they fulfill the following criteria:

1. No cosmetic damage to the mobile device;
2. The equipment traded in must include mobile device transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);
3. The mobile device must be able to power on and Phone Lock must be disabled;
4. Display screen must be intact, and not damaged, scratched or cracked;
5. Words displayed on the screen must not be segmented; and
6. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.

Please note that the purchased mobile device will only be release upon this payment.

3.5. Can I request for my mobile device to be delivered to a different address?

Yes, you can only request for your mobile device to be delivered to any of your existing Singtel business billing addresses stated at the Billing Information page.

3.6. How can I change my delivery address after my purchase?

Your delivery address has to be an existing Singtel business billing address. If you wish to change your billing address, please call our Assistance hotline 1606 within 24 hours after your purchase.

3.7. Where can I find a sample of the Letter of Authorisation?

Please see the sample Letter of Authorisation.

3.8. How can I view my order status?

You can view your order status by following these steps:

1. Log in to your Singtel Business eShop account
2. Click on "Manage My Account"
3. Click on "My Orders" to view your order.

3.9. What if I missed the delivery?

If you missed the delivery or you failed to receive your purchased items, you can contact SingPost at 6845-6485 to arrange for another delivery date and time. Please note that there is an additional delivery charge. You will need to quote the article number printed on the Delivery Advise slip.

3.10. What if the device I have received is faulty?

For mobile phones (excluding Apple & Xiaomi) purchased at Singtel.com and:

• Is not activated;
  • Call 1688 within 7 days of receiving your device
• Is activated;
  • Bring your phone to the brand's Equipment Service Centre

For hardware issues on your Apple or Xiaomi, bring your phone to the respective Equipment Service Centres.

3.11. Can I pick up my purchase at any Singtel shop?

For your convenience, all purchases made through Singtel Business eShop will be delivered directly to your existing billing address.

4.1. How do I change my password?

If you have a registered Business eShop account at the Singtel Business eShop site, please follow these steps to change your password:

1. Go to the Singtel Business eShop;
2. Key in your Login ID and current Password;
3. Click "Manage My Account";
4. Under "My Profile" tab, on the Password field, click the "Change" button;
5. Enter your new password and then, key in and confirm your new password in the subsequent box;
6. Click the "Save changes" button.

If you have registered through Singtel Business Portal page, please follow these steps to change your password:

1. Go to the Singtel Business Portal;
2. Login with your Login ID and current Password;
3. Click "My Account";
4. Enter your old password, then enter your new password, and confirm your new password, and security question;
5. Click the "Save" button.

It is recommended that you immediately logout and re-login from a new browser window to confirm that your password has been updated.

Note: For security purposes, your new password should contain a minimum of six alphanumeric characters. A good password should contain a combination of uppercase and lowercase letters. Password is case sensitive. Please make sure that your password is memorable and difficult for others to guess. To prevent misuse of your online account, please keep your password safe at all times.

4.2. What should I do if I have forgotten my password?

If you have a registered Business eShop account on the Singtel Business eShop site, please follow these steps to retrieve your password:

1. Click "Login" on the top right hand corner;
2. Click "Forgot your password" link;
3. Enter your Login ID and click the "Check" button
4. Click "Email my password"

Your password will be sent to the registered email account.

If you have registered through the Singtel Business Portal page, please follow these steps to retrieve your password:

1. Go to the Singtel Business Portal;
2. Enter your User ID (which is the email address you use for logging in);
3. Click the "Forgot Password" link;
4. You will be prompted to enter the answer to your security question;
5. Once successfully answered, you will receive your new password via your email address.

If you still encounter any issues, kindly email bizsupport@singtel.com to request to reset your account.

4.3. How do I change my email address?

You will not be able to change your email address because it serves as your unique login identity to access Singtel Business eShop. We suggest that you create and register a new account.

4.4. Will Singtel contact me for my Business eShop profile and password?

No, Singtel employees will never ask you for your profile details or password in an unsolicited email message or phone call. Your Login ID and password are confidential.

4.5. What can I do if someone has accessed my account?

If you believe your account has been compromised, please change your password immediately. Please refer to point 4.1 for steps in changing your password.

If you are not able to login to your Singtel Business eShop or Singtel Business Portal to change your password, please contact us at bizsupport@singtel.com for assistance.

Redemption Details

• Free gifts are not refundable or exchangeable for cash and is limited to one redemption.
• Singtel and/or merchant reserves the right to amend these terms and conditions of this promotion from time to time without prior notice and without any liability.

6.1. 4G(LTE) network service

4G service charges will be waived permanently for Customers who sign up or recontract on Combo plans, Combo XO plan, XO plans, XO Plus plans and SIM Only plans. For other Mobile Plans, the 4G service charges will be waived for a limited period only. Singtel Mobile reserves the right to levy charges or amend the charges anytime by prior notice to Customers in accordance with Singtel’s General Terms & Conditions of Service.

6.2 Online Chat settings

• If you are using mobile or tablet devices to access Singtel Business eShop, go to your default browser and always ensure "Accept Cookies Always".
• For IOS phone users, go to "Settings" > "Safari" > "Accept Cookies Always".

6.3 Singtel's Data Protection Policy on NRIC Number

• For more information pertaining to NRIC, you can refer to subsection named NRIC number in this website.

7.1. Privacy Policy

Your privacy is of utmost importance to us at Singtel Business eShop. You can be assured that we enforce the highest levels of confidentiality and security when it comes to our customers. When you provide your personal particulars (such as name, or contact number) at Singtel Business eShop, you can be assured that they stay with us. Singtel Business eShop will not give or sell our customers' information to any data-collecting agencies or external companies for marketing or solicitation purposes.

7.2. Website Disclaimer

CONDITIONS OF ACCESS

By accessing the materials made available on Singtel Business eShop, you agree to be bound by the conditions stated below. Neither the information, nor any opinion contained in Singtel Business eShop constitutes a solicitation. The information and materials - including the conditions in this website - may be modified, deleted or replaced from time to time and at any time at our discretion.

This site, the service and use of all related facilities are provided on an "As Is, As Available" basis without any warranties whether expressed or implied. Any and all warranties, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, availability, non infringement or implied warranties from the course of dealing or usage of trade to the extent permissible by applicable law, are expressly excluded and disclaimed by us.

We do not warrant that Singtel Business eShop will always be accessible uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code. We shall not be liable in any manner to you or to any person claiming through you whomsoever, for any losses, damages (direct or indirect), costs, liabilities, expenses, claims or demands resulting from any delays, inaccuracies or errors in the information or in its transmission.

LINKS TO OTHER WEBSITES

We do not represent or intend for such links to be referrals or endorsements of the sites or the entities operating such sites and we take no responsibility for any dealings with such entities, whether or not such dealings are related to the services. You understand and acknowledge that any access to such sites is at your own risk and we do not control nor contribute to such sites or the information contained therein. You will not hold us liable for any loss or damage that may occur as a result of any reliance on or use of such information.

7.3. Singtel Business eShop Terms & Conditions

• Prices for products are applicable for online purchase through Singtel Business eShop only.
• Singapore Telecommunications Ltd ("Singtel") reserves the right to change the prices offered at Singtel Business eShop without any prior notification.
• Products and gifts availability are based on a "while stocks last" basis.
• All mobile device purchases will require a 24-month subscription plan and acceptance of Singtel Mobile's prevailing terms and conditions.
• All prices are inclusive of GST at prevailing rate.
• Existing Singtel customers who have completed 12 months or more but less than 21 months of their existing contract will be subject to an early upgrade surcharge should they wish to upgrade their mobile devices, unless otherwise stated.
• Mobile devices for trade-in will only be accepted if they fulfill the following criteria:

1. No cosmetic damage to the mobile device;
2. The equipment traded in must include mobile device transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);
3. The mobile device must be able to power on and Phone Lock must be disabled;
4. Display screen must be intact, and not damaged, scratched or cracked;
5. Words displayed on the screen must not be segmented; and
6. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.

Trade-ins are applicable only with the purchase of mobile devices (for selected models only) and there will be no refund of differences in trade-in value, if any.

• Singtel reserves the right to cancel any completed transaction without any notice to the customer.
• Time-belt discount for mobile device purchase is valid from 12.00pm to 3.00pm daily. The mobile devices eligible for the time-belt discount shall be determined by Singtel and can be changed without any prior notification.
• Singtel reserves the right to vary these terms and conditions without prior notice to the customer. Singtel Terms of Use shall apply.

8.1 How Fibre Broadband is delivered to your o­ffice (PDF)

8.2 Promotion Terms & Conditions

1. Promotions are while stocks last.
2. Minimum contractual period of 24 months. Early termination and downgrading charges apply.
3. One-time charge applies to all offers unless otherwise stated.
4. Promotional subscription will be applicable throughout the contractual period and will revert to prevailing list price upon contract expiry.
5. Premium where applicable is subject to ONE per broadband signups. A redemption email for free gift will be sent to you 20 working days after your broadband plan is activated. The premium is not exchangeable for cash. In the event of cancellation of subscriptions and the premium has been collected, the full retail price of the premium will be charged. SingNet reserves the right to change the premium to another item of similar value without prior notice. Fibre broadband service has to be activated within 2 months from date of submission to be eligible for the premium.
6. The SingNet broadband service shall be activated within 1 month of order submission. For cases where the lead time for fibre resource is 30 working days and above, service activation date must not be later than 2 months from order submission.
7. Cancellation charge $800 (before GST) will be applicable if customer cancels the eVolve broadband order before service activation date. 
8. Early Termination Fee: If the customer terminates the SingNet eVolve Service contract before the expiry of the contract period as stated in the application form, a termination fee of 100% of the monthly charges for the remainder months of the contract shall be chargeable to the customer. In addition, there is a one-time termination fee of $500 (before GST) if the Customer Agreement is terminated by the Customer and the Customer requests the removal of the fibre and equipment from the Service Address.
9. Customers who wish to upgrade their existing bandwidth during the contract term and require a change of router to another router provided by Singtel shallbe charged a one-time charge of $350 (before GST) and sign up for a new contract term of at least 1 year.
10. WiFi Mesh (Twin Pack): Minimum of basic Twin Pack (2 WiFi Mesh included) required. WiFi Mesh is to be installed in the same installation address as eVolve broadband. Minimum contract term for WiFi Mesh is 24 months. Promotional subscription will be applicable throughout the contractual period and will revert to prevailing list price upon contract expiry. Warranty and maintenance of the WiFi Mesh will be covered by Singtel throughout the tenure of the service. One time charge of $15 (before GST) for WiFi Mesh delivery is waived for new/migration/recontract eVolve subscribers only. Installation of any WiFi Mesh Device by Singtel is only available upon request and charge of $100 (before GST) shall apply per visit to customer’s premises for each WiFi-mesh installation.
11. Broadband Duo: Includes eVolve Business Fibre Broadband Service and additional 30Mbps Broadband Plus service. 30Mbps Broadband Plus service will be billed separately at $0/mth during the 24/36-month contract. 
12. 30Mbps Broadband Plus: The additional Broadband connection is 30Mbps "Broadband Plus" service which provides a second broadband access to the premise. There must be a valid subscription to a qualifying Singnet eVolve service. The Broadband Plus Service must be installed at the same service address as the Qualifying SingNet eVolve Service via the same Fibre Termination Point (FTP), subject to resource availability. In the event of any relocation, both the Qualifying eVolve service and the Broadband Plus service must be relocated at the same time. Singnet email address shall not be provided with the Broadband Plus service and its subscription will revert to list price upon contract expiry.
13. Broadband Infotainment bundle: Includes SingNet eVolve broadband and two Singtel TV channels and provisioning of bundle is subjected to the availability of resources. The two Singtel TV channels are Bloomberg Television (HD) and Travel Channel (HD) only. Promotional rate will revert to prevailing list price upon contract expiry. Additional Singtel TV channel or package requests are available at Singtel’s standard packages and rates. The Singtel TV set-top box must be installed at the same service address as the Qualifying SingNet eVolve Service. The same fibre will be used for both SingNet eVolve Service and Singtel TV Service. In the event the Customer performs a relocation of Services, both the SingNet eVolve and Singtel TV services must be relocated at the same time.
14. Broadband SD-WAN Bundle: Bundle includes SD-WAN Fortinet equipment installation and initial configuration. Throughout duration of contract, SD-WAN Fortinet is covered by hardware break/fix (1-to-1 exchange for faulty hardware). SN eVolve and SD-WAN Fortinet subscriptions will revert to list price upon contract expiry. All installation to be carried out during working hours, from Monday to Friday, 9am to 5pm excluding public holidays and eve of public holidays unless otherwise specified. Singtel shall not be liable for wifi coverage degradation due to dependency on third party items that may interfere with the wireless radio coverage. Hardware maintenance support starts upon equipment installation. The SD-WAN device bundled under the Promotion are subject to stock availability and availability of resources. In the event of device shortage, the customer could either choose another router model subject to price differences or continue waiting for the stock. Leadtime for new application for SingNet eVolve + SD-WAN service is 14 working days for site with eVolve coverage and 34 working days for site without eVolve coverage. (Leadtime subjected to confirmation after site survey).
15. Add-on Business solutions will be billed separately and runs on an independent contract.
16. SingNet eVolve broadband service must be subscribed under a Unique Entity Number (UEN) and it is not available at residential address. eVolve availability is subjected to fibre resource and site survey results at customer's premises.
17. Your SingNet business broadband plan will be activated on the agreed customer's request date (CRD), subject to resource availability and coordination from Building Management. We shall contact you if there would be a change in activation date.

1. Enjoy online exclusive offers

Sign up to be a member and enjoy exclusive online offers.

2. Free delivery islandwide

Enjoy the convenience of having your purchase item (e.g. mobile device, USB modem, tablet) delivered right to your doorstep.

3. Free SIM card & registration worth $49.05 (Incl. 9% GST)

New SIM card and registration worth $48.60 is absolutely free when you sign up for a new line or switch to Singtel via Singtel Business eShop.

4. Online shopping with a peace of mind

Our website is secured with VeriSign SSL, issued by the leading Certificate Authority worldwide. Your personal information is protected and you can click here to verify the SSL Certificate for Singtel Business eShop.

5. Shop at your convenience, anywhere, anytime of the day

Beat the queue, online shop is open 24/7. Shop at your convenience, anywhere, anytime of the day!

6. Personalised Online Chat

Our friendly Online Chat Agent will assist you with your online shopping. Simply click on the online chat button for immediate assistance.

7. Accept trade-in of mobile devices

The online store accepts trade-in of mobile devices which is applicable to Mobile section.

Allow us to help you with any problems that you have encountered while shopping in our Business eShop. Here are ways to get in touch with us for assistance:

1. After-Sales Assistance Hotline

For after sales assistance, please call our After-Sales Assistance hotline 1606 (Mondays to Fridays 8am to 6pm and Saturdays 11am to 8pm excluding Public Holidays) for assistance.

2. Online Chat Agent

Chat with our Online Chat Agent regarding any Mobile, Fibre BroadBand, Mobile BroadBand and Tablets enquiries. This service is available from 9am to 5pm (Mondays to Fridays, excluding Saturdays, Sundays and Public Holidays).