Q. What is STD 020?

A. STD 020 is Singtel's premium grade direct dial service for customers who demand high-quality calls and assurance of instant access to Malaysia.

Q. How are STD 020 calls charged?

A. Each STD 020 call is charged in blocks of $0.10. Each block allows for a certain amount of talktime depending on the town/city or number called.

Q. How and where can I find the Malaysia area codes?

Q. How can I apply for STD 020 service?

Q. Do I need to pay any registration fees or monthly subscription?

A. No.

Q. How long does it take to activate Singtel IDD facility?

A. If your application is approved, your Singtel IDD facility will be activated the working day after we receive your application form.

Q. How do I prevent unauthorised STD 020 access?

A. Singtel fixed telephone line users may activate the Phone Lock facility to block STD 020 calls.b.Non-Singtel telephone line users should contact the service provider to request the equivalent of Singtel's Phone Lock facility.

Q. Does my existing Phone Lock facility on my Singtel fixed telephone line for IDD 001 apply to STD 020?

A. No. To block STD 020 calls from your telephone line, you need to activate Phone Lock for STD 020.

Q. How can I be assured that I will be billed accurately for all STD 020 calls made?

A. Your monthly bill will list all overseas calls made within the billing cycle. It will include detailed information like date and time of call, the overseas number called, the duration of each call, and the cost incurred for each call. If you have questions about your bill, please call 1688.

Q. Who do I call for enquiry and fault reporting?

A. Your remaining domain registration term with SGNIC which you had paid to your existing Registrar will not be forfeited. Upon successful transfer of your domain name, we will extend your domain registration term by another 1 year or 2 years (depending on the plan selected during application) prior to the expiry of your term with SGNIC.


  • Business: 1606
  • Consumer: 1688

Fault reporting

  • Fixed Lines: 1608 
  • Business Mobile Lines: 1606
  • Consumer Mobile Lines: 1688