A: Only Singtel telephone lines can be transferred from a business account to an individual’s. To do so, please follow the steps below:

Step 1: Download the service transfer form(s) in the “Transfer of Ownership at a Glance” table below. 

Step 2: Complete the form(s), and ensure they are endorsed by transferor and transferee, as well as the transferor’s company stamp.

Step 3: Bring along the completed form(s) and documents below to Singtel Shop 313@Somerset.

• BizProfile (or ACRA) with minimum 6 months’ validity
• Company's letter of Authorization (which must include transferor’s company letterhead, director's/manager's signature and company stamp)
• Front and back copy of requestor's NRIC

Please note the balance period of all existing contract(s), with the exception of PhoneNet, will be transferred to the transferee. For example, if transferor has fulfilled 15 out of 24 months of an existing contract, the balance of 9 months will become the transferee’s obligation.

For PhoneNet, transferor will have to fulfil obligation of existing contract (by either completing the full contract term, or pay early termination fee for pre-mature termination).

A: Step 1: Download the service transfer form(s) in the “Transfer of Ownership at a Glance” table below.

Step 2: Complete the form(s), and ensure they are endorsed with transferor’s and transferee’s signatures, as well as their company stamps.

Step 3: Consolidate the below documents required from both the transferor and transferee:

• BizProfile (or ACRA) with minimum 6 months’ validity
• Front and back copy of NRIC, endorsed with signature and company stamp
• Letter of Acceptance stating that the transferee’s company will accept the transfer from the transferor’s company. The letter is to be endorsed with signature and stamp of transferee’s company
• Letter of Transfer stating that the transferor’s company is transferring the service to the transferee’s company. The letter is to be endorsed with signature and stamp of transferor’s company

Step 4: Email the completed form(s) and documents :

a.       If transferee’s company is not an existing Singtel business customer: Email
to g-bscre@singtel.com

b.       If transferee’s company is an existing Singtel business customer: Email to the corresponding email address of the service to be transferred as listed in the “Transfer of Ownership at a Glance” table below

Please note the balance period of all existing contract(s), with the exception of PhoneNet, will be transferred to the transferee. For example, if transferor has fulfilled 15 out of 24 months of an existing contract, the balance of 9 months will become the transferee’s obligation. To prevent delays in the transfer of ownership, both parties will need to settle all outstanding amounts (if any).

For PhoneNet, transferor will have to fulfil obligation of existing contract (by either completing the full contract term, or pay early termination fee for pre-mature termination).