Have a fault to report?

If you have an account on smart.singtel.com, click here.

·        If you wish to open an incident management account with us, click here.

Have a question? Visit our Frequently Asked Questions (FAQ)
or submit an enquiry via our contact form.

Services supported on SMART

Singtel Corporate Services

-        ConnectPlus

-        Meg@POP

-        Singtel Leased Circuit (Domestic)

-        Singtel Leased Circuit (International)

-        Managed Services (Voice)

-        Managed Services (Data)

-        Satellite Services

-        Mobile Related Services (BizLive/MessageLive)

-        Internet of Things (IoT) and Machine-to-Machine (M2M) Service

-        SingNet Corporate Internet Services including eLite, Digital Subscriber Line (DSL) static IP, Ethernet, Ethernet Virtual Private Line (EVPL) and MetroEthernet Access

-        Singtel TV (Corporate)



Report a fault


Submit a request


Track your ticket



Create tickets instantly


Stay informed


Access anytime, anywhere


Have your Circuit Reference Number (CRN) ready before you start!

(Tip: It can be found in your bill!)

Step 1: Provide contact details


Please provide your name, email and phone number.

Step 2: Describe your fault/request


Please provide your description, Singtel CRN(s), fault/request category and additional details.

Step 3: Submit your report


Look out for a confirmation email! Upon successful ticket creation, an incident number will be assigned to you.

Step 4: Track your ticket

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Have a view of all your tickets and easily monitor ticket updates.

User Guides

Login & access

Report a fault

Submit a request

Track your ticket

Frequently Asked Questions (FAQ)