Daily Fair Usage Policy
Q. What is Daily Fair Usage Policy?
A. Daily Fair Usage Policy is designed to reduce the speeds of only the 5% of users who are responsible for generating large volumes of traffic on our roaming partner’s network. These users often have filesharing software or peer-to-peer/torrent apps on their phones or tables, and download large-format files such as music, videos and movies consistently.
In order to provide customers with fast and reliable mobile internet service, all DataRoam Unlimited Daily subscribers are subject to daily fair usage policy. If Customers exceed the daily fair usage, Singtel will impose a speed limit (128kbps) on data roaming services without prior notification. This speed limit will be lifted at 00:00 hours (based on overseas time) the following day.
Q. What is the Daily Fair Usage Limit?
A. The Daily Fair Usage Limit is subjected to change without prior notification depending on network capacity and traffic management unless specified under plan details. You may refer to such details stated under Data.
Q. Will I still be able to use data roaming after I have exceeded the Daily Fair Usage Limit?
A. You may experience difficulty with heavy internet activities like streaming and downloads but you can still continue to surf light media websites, use Twitter, whatsapp messenging, read emails etc.
Q. Are there any alternatives to increase the speed limit after I have exceeded the Daily Fair Usage Limit?
A. With effect 17 Dec 2019, we have launch Enterprise Speed Booster to offer an option for customer on unlimited dataroam plan to continue usage on standard 3G/4G speed after exceed Daily Fair Usage. A SMS will be sent to your mobile line when you have exceed Daily Fair Usage, simply click on the link in the SMS to activate the option at $49.90/day with our Whatsapp Bot Anna.
DataRoam Unlimited Daily Plans are generally meant for normal surfing, emails, browsing, search activities and non-commercial purposes only. Please refrain from engaging in activities such as file-sharing software or peer-to-peer/torrent apps on your phones/tablets to download large files such as music, videos and movies consistently. Singtel Mobile reserves the right, without notice or limitation, to reject subscription or impose speed limit if the Customer engages in unfair, excessive or abusive usage or if Singtel Mobile, at its sole discretion, determines that action is necessary to protect the network from harm or degradation.
Q. Why am I experiencing slow data roaming speeds?
A. Data roaming speed may vary depending on:
- Overseas network coverage
- Overseas network capacity
- Daily Fair Usage Policy
My DataRoam settings
Q. What is My DataRoam Settings?
A. My DataRoam Settings helps you to monitor and manage your data roaming usage. Roaming subscribers can customise their preferred data roaming settings before travel to avoid bill shock.
Key Features:
- Receive dataroam usage alerts via SMS, Email and Flash SMS.
- Check dataroam charges incurred within each bill cycle.
- Enable DataRoam Limit to control your usage.
- Network Lock is activated with our DataRoam Saver to protect you against unwanted data charges with non-preferred network.
- Notify you when you roam to a non-preferred network
Q. How will I be notified when I incur dataroam charges?
A. Available alert modes are via SMS, Email or Flash Message. By default, you will be alerted via SMS on your subscribed mobile number. You may change to an alternate mobile number or alert settings via My Singtel App.
Q. What are the different data roaming usage alerts?
A. DataRoam Usage Limit Alert (Pay-Per-Use limit Disabled)
By default, DataRoam Usage Limit is enabled at $1,000 for all postpaid mobile BRN registered customers. There will be up to 4 notifications ($50, 50%, 80% & 100% usage) informing you of your dataroam charges before you are automatically blocked from further usage when you hit the limit. You may choose a different limit via My Singtel App.
| Tier | Usage Amount | Alert |
|---|---|---|
| 1 | 100 | $50, $80, $100, $150, $200, $400, $800 |
| 2 | 200 | $50, $100, $160, $200, $300, $400, $800, $1,600 |
| 3 | 500 | $50, $250, $400, $500, $750, $1,000, $2,000, $4,000 |
| 4 | 1,000 | $50, $500, $800, $1,000, $1,500, $2,000, $4,000, $8,000 |
| 5 | 5,000 | $50, $2,500, $4,000, $5,000, $7,500, $10,000, $20,000, $40,000 |
B. DataRoam Usage Alert (Pay-Per-Use limit Enabled)
If you wish to disable DataRoam Usage Limit, by default you will be on the tier 1 usage alerts and there will be up to 8 notifications to inform you of your accumulated dataroam charges. You may change to other Alert tiers to continue monitoring your usage if you have received the last notification for your selected alert tier. There are a total of 5 pre-defined tiers:
| Tier | Usage Limit | Alert Threshold |
|---|---|---|
| 1 | $100 | $50, $80, $100 |
| 2 | $200 | $50, $100, $160, $200 |
| 3 | $500 | $50, $250, $400, $500 |
| 4 | $1,000 | $50, $500, $800, $1,000 |
| 5 | $5,000 | $50, $2,500, $4,000, $5,000 |
Please take note of the following:
- Customers will receive alerts when their dataroam usage exceeds the specified usage amounts of the selected alert tier in each bill cycle. Bill cycle refers to the date duration that the customer is being billed. For example, if the bill cycle is on 10 January, the bill cycle for that month is 10 January - 9 February.
- The dataroam usage counters will reset at the start of the new bill cycle.
C. DataRoam Plan Expiry Alert If you are subscribed to a DataRoam Saver plan, you will receive alerts depending on the plan type.
| DataRoam Saver Plans | Alerts Sent |
|---|---|
| DataRoam Saver (Daily) plans | Approximately 3 hours before expiry and upon expiry |
| DataRoam Saver (Monthly) plans | 50% usage of the bundled roaming data and 100% usage of the bundled roaming data |
Note: Expiry time for the following countries are based on the timezones of the key cities: Australia (Sydney), USA (New York), Canada (Toronto), Indonesia (Jakarta)
Q. How can I enable DataRoam Usage Limit?
A. DataRoam Usage Limit is automatically enabled at $1,000 for all postpaid mobile BRN registered customers from 1st September 2013. You may change your limit via My Singtel App and select "Settings".
Note: roaming charges apply for accessing above modes outside of Singapore.
Q. How can I continue to use data roaming when my data roaming usage is being suspended while I am overseas?
A. You may access via the following modes to change to a higher pay-per-use data roaming limit to continue usage. Use My Singtel App and select "Settings" to change to higher data roaming limit.
Q. How can I enable or disable data roaming?
A. You are advised to enable or disable data roaming via My Singtel App and select "Roaming" prior to your travel.
Q. How can I view my dataroam usage?
A. You may view your usage via My Singtel App and select "Roaming".
Q. Are the alerts free?
A. There is no roaming SMS charge when you receive the SMS alert. However, there will be data charges if you choose to view email alerts via mobile. Please note that if you wish to activate a DataRoam Saver plan via SMS while overseas, you will be liable for roaming SMS charge.
Q. How can I check the alerts that have been sent to me?
A. You may access My Singtel app to view up to 7 days of history alerts.
Q. What are the scenarios where I will not receive the alerts?
A. You will not receive the alerts if you have chosen to disable data roaming, ‘DataRoam Usage Alert' and 'DataRoam Plan Expiry Alert'.
Q. Will I not receive the roam to non-preferred operator alert?
A. You will not receive the alert if you have no plan or if the plan has expired when you roam to a non-preferred operator.
Q. I am a Singtel Mobile customer. Can I opt out or terminate the alerts?
A. The alerts are meant to help you monitor your dataroam usage, and to prevent you from bill shock after a trip. However, you may choose to disable your alerts via My Singtel App and select "Roaming".
Note: roaming charges apply for accessing above modes outside of Singapore.
Network lock
Q. What is the Function of Network Lock?
A. Network Lock protects you from unintended pay-per-use data charges on non-preferred network when you are on DataRoam Saver plans.
Q. Can I disable Network Lock?
A. Use my Singtel App and select Settings to disable Network Lock.
Note: Pay-per-use charges apply when using data on a non-preferred network.
Q. Can I enable Network Lock?
A. Use My Singtel App and select Settings to enable Network Lock
Q. Can I still make calls and send SMS if I do not have connection to preferred network when Network Lock is enabled?
A. Yes. Network Lock restricts data usage on non-preferred network.
Q. Can I use dataroam in countries with no DataRoam Saver plans when Network Lock is enabled?
A. Yes. Network Lock applies when you have an active DataRoam Saver plans.
Q. Network Lock is enabled but why am I not connected to the preferred network?
A. Network connection depends on the overseas operator. You may be at the zone where the non-preferred network has a stronger network signal. You may manually select the preferred network to use your plan.