Google Play Direct Carrier Billing (updated as of 8 Nov 2013)
Where can I download Google Play?
What is Carrier Billing?
Is Google Play Carrier Billing available for Singtel mobile prepaid customers?
Can I purchase apps which are in other currency other than SGD?
Is it possible to use carrier billing purchase to download apps via WiFi?
What are the Android Devices that support Carrier Billing for Google Play?
Who do I contact if I have a question about something that I purchased using Google Carrier Billing?
What are the kind of apps that I can purchase from Google Play using Carrier Billing?
Only digital or virtual goods are eligible for Carrier Billing. Examples of digital goods include:
- In-game items and goods
- Virtual currency and points
- Virtual goods from social networks
- Subscriptions for granted access for games
How will the charging look like on my bill?
I want to stop paying via Carrier Billing, how can I do so?
To stop charging via operator billing, you can delete Carrier Billing payment method as mentioned below:
- Sign in to your account at wallet.google.com/manage.
- Click Payment methods along the left side of the page.
- Click delete next to the Carrier Billing option.
I accidentally purchased an app that I do not want; can I stop the charges from being billed?
Customers have 15 minutes from the time of download to return an application purchased on Google Play for a full refund. Customer may only return a given application once; if they subsequently purchase the same app again, they may not return it a second time. Purchases made from Google Play using direct carrier billing will be posted directly to your mobile billing account after the 15-minute return period expires.
How to return an app within the 15 minute return period:
From your device
- Launch the Google Play Store app on your device
- Select Menu > My Apps
- Select the app you'd like to return
- If the 15 minute refund window has not yet passed, the app is eligible for return and will have two buttons saying Open or Refund
- Select the Refund option
- The Refund button will now say Uninstall. Press Uninstall to remove the app from your device and initiate the refund.
- After the 15 minute return period has expired, the Refund option will not be available. Selecting the Uninstall button at this point will simply remove the application from your device.
From the web (play.google.com)
- Visit play.google.com from a computer browser.
- Select My Orders & Settings by clicking either the gear in the upper righthand corner or by scrolling to the bottom of the page.
- Next to the app you'd like to refund, select Report a problem, and follow the on-screen instructions.
After the 15 minute return period:
If you're unsatisfied with an application after the 15 minute return period has expired, please contact the developer directly. You may find developers' contact information here:
- Visit Google Play and select the app in question.
- On the app's description page, scroll down to the Developer section.
- One of the following contact options will be provided: an email address, a phone number, or a website.
If I switch from Singtel to another mobile carrier, can I still continue paying via Carrier Billing?
If I purchase an app and accidentally delete if off my phone and try to download/purchase it again, will I be charged a second time?
If I have purchased an app via appstore, can I switch my SIM card to other devices and enjoy the app without having to purchase and pay again? How many devices can I do this for?
Your application purchases are tied to your Google Account and can be installed an unlimited amount of times on any device. So, for example, if you remove "My Favorite Game" to save memory, you can reinstall it at a later date with no charge by simply visiting My Apps. You can also re-install apps from play.google.com from the My Android Apps section.
If you are being asked to purchase an application you have already purchased on Google Play on an existing or previous device, you might be using a different account than the one you were using at the time you made your purchase. Because the application is associated with a different Google Account, you are being charged to purchase it again. Additionally, if you are missing certain apps (free or paid), they might be registered under a different Google account. Fortunately, you can recover access to these apps by simply switching the account you’re currently signed into on Google Play.