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Enjoy instant, high-quality connections at a reasonable rate for IDD calls to every city and town in Malaysia with STD 020.
STD 020 is:
- High-quality – Hear the difference with crisp, clear calls
- Convenient – Available anytime without a subscription
- Good value – Enjoy affordable rates for calls to every city and town in Malaysia
Which city in Malaysia would you like to call?
How to Apply for STD 020
Calling from a Singtel fixed line
STD 020 calls can be made from all Singtel fixed lines, so there is no need to apply.
Calling from a Singtel mobile or non-Singtel line
If you wish to use the STD 020 service from your Singtel mobile or a non-Singtel line, you can apply using the following methods (application is free and there is no subscription fee):
- If you are applying for your Singtel mobile line, call 1688.
- If you are applying for your StarHub or M1 line, call 104.
Via mail or fax:
Please complete the application form and mail it to:
Customer Service - Consumer Support
Orchard Post Office Box 309
Or you can fax the completed application form to us at 6796 1767.
STD 020 User Guide
To use Singtel’s STD 020 service to call a Malaysian fixed line phone number, dial as follows:
020<area code><telephone number>
To call a Malaysian mobile phone number, dial as follows:
020<mobile network code><mobile phone number>
To make an operator-assisted international call (Service 104), dial 104.
Look up Malaysian area codes.
If you are travelling in Malaysia, check out the Autoroam Re-routed rates to Malaysia.
What is STD 020?
STD 020 is Singtel's premium grade direct dial service to customers who demand high-quality calls and assurance of instant access to Malaysia.
How and where can I obtain the Malaysia area codes?
You can refer to the Singtel International Services Handbook or click here for a list of the Malaysia area codes. Alternatively, you can also call 104 for information.
How do I apply for STD 020 service?
STD 020 service is available automatically on all Singtel telephone lines. Hence, you can use STD 020 directly from your telephone without applying.
If you are not an existing Singtel telephone line user, you need to apply for Singtel IDD facility on your telephone line. Please click here for a copy of the application form. The form is also available at Singtel hello! shops. You can apply online, mail or fax the form to us.
Do I need to pay any registration fees or monthly subscription?
How long does it take to activate Singtel IDD facility?
If your application is approved, your Singtel IDD facility will be activated the working day after we receive your application form.
How will I be charged if I use Singtel international call services on my Starhub / M1 line?
Singtel will only bill you you for your usage of Singtel international call services.
How do I prevent unauthorised STD 020 access?
Singtel fixed telephone line users may activate Phone Lock facility to block STD 020 calls. Non-Singtel telephone line users should contact the service provider to request the equivalent of Singtel's Phone Lock facility.
Does my exisiting Phone Lock facility on my Singtel fixed telephone line for IDD 001 apply to STD 020?
No. To block STD 020 calls from your telephone line, you need to activate Phone Lock for STD 020.
How can I be sure that I will be billed accurately for all STD 020 calls made?
Your monthly bill will list all overseas calls made within the billing cycle. It will include detailed information like date and time of call, the overseas number called, the duration of each call, and the cost incurred for each call. If you have questions about your bill, please call 1688.
Who do I call if I have a question or wish to report a fault?
You can call the following toll-free numbers: Enquiry:
- 1606 (Business customers)
- 1688 (Residential customers)
- 1688 (Singtel Mobile customers)
- 104 (Operated-assisted)
- 1608 (Telephone lines - Business and Residential)
- 1688 (Singtel Mobile)