Frequently Asked Questions (FAQs)

Singtel Prestige is an exclusive premium membership programme designed to reward our most loyal customers with the highest tier of handset vouchers, exclusive merchant perks, and priority privileges across all touchpoints.

Singtel Prestige is an invite-only programme for customers who:

• Maintain an average spend of more than $250/month for the last 6 months (excludes late payment fees, reminder fees, and top-ups).
• Possess a strong credit rating.
• Have been a Singtel customer for at least 1 year.

You’ll receive an invitation via email within 2 months of qualifying and will be automatically enrolled into Prestige.

Your membership details will be reflected in your email invitation. You can also view them anytime via the My Singtel app.

As a Prestige member, you’ll enjoy premium benefits such as:

Prestige Device Benefits

• Annual Prestige handset voucher – Up to $550 off your new phone at the end of your membership year.
• 15% discount on selected accessories at Singtel Shops.
• 4-day equipment exchange programme (excludes Apple devices).

Prestige Exclusive Deals

• 1-for-1 F&B deals and Prestige-only offers.
• Better savings on dining, wellness, and travel, including a complimentary upgrade to Pan Pacific Platinum Status.
• Extra perks on voucher drops – Get an additional free item on select deals.
• The best birthday rewards – A free cake during your birthday month.

Browse deals here. 

Prestige Priority Services

• Priority queue at Singtel Shops and Singtel Technical Care.
• Priority hotline queue at a dedicated hotline: 6838 8000 (add +65 when calling from overseas).
• Priority chat support on My Singtel app.
• Priority access to flagship phone launches.

To receive a Singtel Prestige Voucher (worth up to $550), you have to:

• Spend a total of $3,000 during your membership year (average of $250/month).
• Maintain a good credit standing.

Once you’ve met the criteria, your voucher will be issued at the start of your next membership year.

Your eligibility will be based on your total spend across Singtel mobile, broadband, and TV services. You can check your current spend via your Singtel bill or My Singtel app.

Yes! Prestige members can also sign up for Singtel Red. Your Red benefits will be in addition to the benefits you are getting with Singtel Prestige. 

Stack your Prestige handset voucher with your Red voucher and enjoy even MORE SAVINGS on your device.

You can redeem your Prestige Voucher in one of the following ways:

• Get a discount on a new device with a phone plan – online and at Singtel Shops.

• Get a discount on a retail-priced mobile device (without a plan) – at Singtel Shops only.

Yes! You can apply your Prestige Voucher online when signing up for or recontracting a phone plan. Simply log in to OnePass and apply the voucher at checkout.

Your Prestige Voucher will be automatically issued in the first month of your new membership year. You’ll be notified via email and can access it via the My Singtel app (Rewards > My Vouchers).

Your voucher is valid for one year from the date of issuance. A new voucher will be issued upon renewal of your Prestige membership, provided you met the eligibility criteria in the previous membership year.

You’ll not be able to use your voucher to redeem discounts after expiry. Unused vouchers will be automatically forfeited upon expiry. We encourage you to redeem yours early!

You can enjoy 15% off selected accessories  at selected Singtel Shops. Simply present your membership card via the My Singtel app at the point of purchase. Use it as much as you like! There’s no limit to how many times you can redeem this offer during your membership period.

You can browse and redeem your benefits anytime via the My Singtel app under ‘View your Rewards’.

As a Prestige member, you are entitled to upsized travel perks, including:

• Double the 50% vouchers for Plaza Premium Lounge access.
• 10% OFF Hotels worldwide, 6% OFF Flights worldwide with Trip.com.
• 15% + additional $50 OFF Annual Travel Insurance Plans.
• Complimentary upgrade to Pan Pacific DISCOVERY Platinum Status.

Prestige customers can enjoy a complimentary 5-inch cake from Swee Heng (worth $33.80, halal certified) on their birthday month. Simply follow these steps to redeem:

1. Visit Swee Heng during your birthday month.

2. Log on to My Singtel app.

3. Tap on ‘View your Rewards’, followed by ‘Birthday Treats’.

4. Click on ‘Use now’ and key in the PIN given by the staff.

5. Enjoy your birthday treat! 

You’ll automatically enjoy priority in the queue when you call our dedicated hotline at 6838 8000.

You’ll also automatically enjoy priority in the queue when you chat with a care agent  via:

• WhatsApp.
• My Singtel app. 

You’ll receive a notification for priority reservations via your email and My Singtel app.

Your membership will be automatically renewed annually if you meet the criteria:

• Maintain an average spend of $250/month for the 6 months preceding your membership expiry.
• Maintain good credit standing.

You’ll receive an email notification if your membership is successfully renewed. You can also check your membership status via the My Singtel app.

Prestige membership is automatically assigned based on eligibility and does not require manual termination.

No, Prestige membership is non-transferable. However, all users under the same account holder can still enjoy eligible Prestige benefits!