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Best Price Promise
Frequently Asked Questions
1. What is Singtel’s Best Price Promise?
Our Best Price Promise guarantees that you’ll get the best price on selected mobile phones purchased without a plan. If you find a lower Regular Retail Price (RRP) from eligible retailers at the time of purchase, we’ll match it.
2. Which products are eligible for the Best Price Promise?
Our Best Price Promise applies to selected new mobile phones without a plan. The phone must be identical in model, storage capacity, and colour to the one listed at a lower price.
3. Where can I enjoy the Best Price Promise?
The Best Price Promise is available at the following official Singtel retail channels:
4. Which retailers are included in the Best Price Promise?
We match prices listed on the official websites of these authorised retailers:
- starhub.com
- m1.com.sg
- challenger.sg
- courts.com.sg
- harveynorman.com.sg
- bestdenki.com.sg
- gaincity.com.sg
- istudiosg.com
- apple.com
- samsung.com
- store.google.com
- oppostoresg.com
5. How do I request a price match?
Simply present the official website URL and a screen shot (with date and time) showing the lower price to our staff in the store at the point of sale. Our team will verify the price before giving you a price match based on our Best Price Promise program
You can also request for a price match by submitting the same screen shot with date and time here.
6. Can I get a refund if I find a lower price after my purchase?
The Best Price Promise is only valid at the point of purchase. We are about keeping things simple and transparent so once payment is made, we won’t be able to offer any refunds.
7. What types of offers are excluded?
We do not match prices from the list of eligible retailers in the following:
- Second-hand or refurbished items
- Out-of-stock products
- Clearance, auction, or limited-set models
- Tradeshows, roadshows, warehouse sales, or store opening specials
- Promotions involving cashback, coupons, gift cards, or bundled gifts
- Members-only, exclusive access discounts, flash sale, special event or voucher deal.
- Trade-in promotions
