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Best Price Promise
Terms and Conditions
1. Eligibility
The Best Price Promise is applicable only to selected mobile phone models purchased without any telco or carrier plans.
This promotion applies only at the point of sale. No price adjustments, refunds, or reimbursements will be provided after the transaction has been completed.
2. Product Criteria
The Best Price Promise applies to products that are identical in brand, model, storage capacity, and colour.
3. Valid Channels
The Best Price Promise is available only at the following Singtel retail channels:
4. Price Matching Criteria
The competing price must be the regular retail price (RRP) listed on the official websites of the following retailers:
- starhub.com
- m1.com.sg
- challenger.sg
- courts.com.sg
- harveynorman.com.sg
- bestdenki.com.sg
- gaincity.com.sg
- istudiosg.com
- apple.com
- samsung.com
- store.google.com
- oppostoresg.com
5. Proof of Lower Price
Customers must present a valid URL and screen shot (with date and time) showing the lower price from the eligible retailers’ official websites at the time of purchase.
Printed materials or unverifiable sources will not be accepted as valid proof.
6. Exclusions
The Best Price Promise does not apply to:
- Prices listed on third-party or online marketplace platforms (e.g. Lazada, Shopee, Carousell etc.)
- Second-hand or refurbished devices
- Out-of-stock items at competing retailers
- Clearance items, auction listings, or limited-set models
- Promotional prices from tradeshows, roadshows, warehouse sales, or special events (e.g. store openings, anniversaries)
- Offers involving cashback, coupons, bundled gift cards, or “Gift With Purchase” promotions
- Prices available only through loyalty, membership, or exclusive access programs
- Trade-in related discounts or promotions
7. Final Decision
Singtel reserves the right to verify the lower price and to decline the Best Price Promise claim if the criteria above are not met.
All decisions made regarding the Best Price Promise are final and binding.
