StepUp FAQs

What is StepUp?
StepUp is Singtel’s flagship wellness program found in My Singtel app. StepUp encourages our customers to improve their overall well-being by walking or meditating. To motivate our customers and celebrate their wellness achievements, StepUp users have the opportunity to redeem up to 3GB of mobile data a month and participate in partner challenges.
What’s the difference between StepUp and other similar wellness programs in the market?
StepUp is the only wellness program giving you the opportunity to sync your steps and/or record your meditation sessions and accumulate point lasting up to 1 month. These points can be exchanged for free local data and specially curated lifestyle rewards! Our wellness program is for everyone making a genuine effort to improve their wellbeing. Did we say it’s free? Yes, StepUp is absolutely free. With StepUp, you will be rewarded not only by Singtel, but by our partners too.
Who is eligible to earn free data and rewards with StepUp?
All Singtel Postpaid mobile customers are eligible to redeem all available lifestyle rewards! The following plans are ineligible for redemption of data rewards: a. EasyMobile b. Singtel Connected Things c. MobileShare Supplementary plan d. Business Registered Number line
How do I activate StepUp to start getting free data?
Firstly, please ensure My Singtel app on your phone is of the latest version. For StepUp to identify your mobile number, cellular needs to be switched on and WiFi switched off, when you open My Singtel app. After which, you may view our <a href="https://youtu.be/8lGM6ElAbNY">onboarding video</a> for a step-by-step guide on how to activate StepUp.
Why does my WiFi settings have to be turned off to log into StepUp?
StepUp requires no registration. Identifying your mobile number through our network acts as your credential each time you log into StepUp. Simply turn off your mobile phone’s WiFi when you log into StepUp, and your mobile number will log into StepUp by itself. You may turn your WiFi setting back on after logging into StepUp.
Is there a fee to join StepUp?
StepUp is completely free of charge! Activate it on My Singtel app today.
I am currently active on other health apps, can I use StepUp as well?
StepUp supports Samsung Health, Google Fit and Apple Health.
How do I deactivate my StepUp account?
Click the profile icon at the top right corner of the StepUp dashboard to go to your StepUp profile page. Select "Delete Profile". Google Fit users: Google Fit > Profile > My Singtel > select "Disconnect" iPhone users: Health app > My Singtel > toggle to disable the access to "Steps" data Samsung Health users: Samsung Health app > Settings > Data permissions > My Singtel > toggle to disable the access to daily step count
I received an error message on StepUp, what should I do?
You might receive StepUp error messages depending on your mobile device and its operating system. For your convenience, here is a list of common <a href=https://bit.ly/2X8LTzV>StepUp error messages </a> and how to resolve them.

Can I sync the steps from my health trackers such as Fitbit to StepUp?
Yes you can. As long as you sync your health tracker to Google Fit on your Android phone, or Health on your iPhone. For Android users (except Samsung devices), keep the S Health app running in the background to keep track of your steps. Please refer to the health tracker’s user manual or device manufacturer to check how it can be synced to Google Fit or Health.
How do I refresh my step data to StepUp?
Simply exit StepUp and log into StepUp again. Your step data is synced each time you access StepUp from My Singtel app.
How often do I need to sync my steps to the StepUp step dashboard?
We recommend syncing your steps every day! If a daily sync is too frequent, we recommend doing so once a week. To sync your steps, simply open My Singtel app, click on the “Sync Steps Daily For Points” button. You will see your steps and corresponding points increase on the StepUp step dashboard.
Can I sync my steps when I’m overseas?
Yes, you will be able to sync your daily steps if you are roaming with Singtel. While overseas, we recommend subscribing to one of our ReadyRoam data roaming plans for an affordable and convenient way of staying connected to access StepUp.
Will syncing my steps consume mobile data?
Syncing steps in My Singtel app consumes very little mobile data. If you are overseas, we recommend subscribing to one of our ReadyRoam data roaming plans to access StepUp for an affordable and convenient way of staying connected.
What is the minimum hardware requirement to sync my steps?
For iPhone users, you need at least an iPhone 5s in order to use your phone to track your steps.
Will my historical step data follow me if I change my mobile number?
No. Each StepUp account is linked to an individual mobile number. Changing your mobile number means starting a new StepUp account. The old account and its historical step data is only accessible by the mobile number and registered NRIC. Should you decide to use another mobile number for StepUp and wish to terminate your current StepUp account, please go to the profile page, click on “edit profile” and “delete account”.
Will my steps history remain if I transfer ownership of my mobile number?
No. A transfer of ownership will cause the creation of a new StepUp account.
Why is there a difference between the steps recorded in StepUp compared to my other health apps?
The discrepancy among different health apps is normal due to the way steps are calculated from the data produced by the phone/device sensors. To get the best estimate of the steps data to be synced onto StepUp, please refer to the step count on Google Fit or Apple Health.
Will step counting drain my phone battery?
Step counting has negligible impact on phone battery.

What can I do with the points?
By syncing your steps, or meditating on StepUp for points, you are on your way to accumulating points to redeem for free data or our partner rewards. In summary: Sync. Meditate. Earn points. Redeem points for free data and more. Please remember to redeem your points for rewards by the last day of every month, as the points will reset to 0 on the first day of the next calendar month.
How many points can I get in 1 day?
You can sync your steps for up to 100 points and meditate for up to 20 points per day.
How do I know the total number of points I have earned?
Your total number of points accumulated is displayed on the main StepUp dashboard, just below the step count arc. You can access your steps and points daily history by clicking on the total number of points accumulated. Please do note that the steps and points history will reset on the first day of the calendar month.
When do the points expire?
You can accumulate and keep your points until the last day of every calendar month. The points then resets to 0 on the first day of the next calendar month.
What is the difference between Points Booster Code and Starter Points Booster Code?
Starter Points Booster Codes are for new StepUp users to give them a head start in their StepUp journey. Starter Points Booster Codes are only valid for new users who activate StepUp for their first time during the stated activation period.
What is the StepUp Points Booster Codes Redemption?
Points Booster Code Redemption is a new feature introduced on StepUp in My Singtel app, where users can redeem Points Booster Codes earned from StepUp’s partners, and accumulate more StepUp points.
How will I be notified if I have received a Points Booster Code or Starter Points Booster Codes?
Points Booster Codes are given out by StepUp's partners - this may be distributed in-app via partners' apps or by different communication channels such as emails or social media.At the moment, StepUp will not be issuing any Points Booster code within StepUp. Existing campaigns with Starter Points Booster Codes: a. StepUp X Singtel Music (17 Nov 2020 – 30 Nov 2020)
How do I redeem my Points Booster Codes or Starter Points Booster Code?
With the code issued by StepUp's partners, tap to open the “Have a Points Booster code?” on the StepUp Home Screen and enter the code into the available field. For step-by-step instructions, please click <a href="../stepup/points-booster" target="blank">here</a>.
How do I know if the points have been successfully awarded?
Points will be immediately awarded and reflected in your StepUp Points Earned.
How many times can I use a Points Booster Code or Starter Points Booster Code?
Each Points Booster Code can only be used once, unless otherwise specified. Likewise, Starter Points Booster Code can only be used once per new user. If you received multiple Starter Points Booster Codes, only one can be used.
What is the expiry date of a Points Booster Code or Starter Points Booster Code?
Each Points Booster Code will come with its own terms and conditions. Do check the source for the code’s expiry date.

Why can’t I see some of the rewards?
Currently, the data reward is not available for redemption by customers on an EasyMobile, Singtel Connected Things, MobileShare Supplementary or Singtel corporate mobile plan (meaning your mobile number is registered under your company BRN instead of your NRIC). Please note that some of the partner rewards are time-based events or have limited quantities, so do check in regularly so that you do not miss out on new and exciting rewards.
What are the rewards available for redemption?
Currently, 1GB of local data reward is redeemable for every 1,000 points. Walk more and redeem this data reward up to 3 times in a month. There are also other lifestyle rewards also available by our partners so please stay tuned as we bring you more rewards for redemption!
How do I redeem a reward?
Upon logging into StepUp, if you have enough points to redeem a reward, go to the rewards tab, select the reward you desire and click on the “Redeem for xxx points” button at the bottom of the page. You will be presented with the voucher code if you are redeeming a non-data reward. If you are redeeming a data reward, you will asked to confirm the mobile number for the data to be rewarded as well as information on the billing cycle that will reflect your additional data.
When will I be able to use my data rewards?
For data rewards, data will be provisioned to your mobile number during your billing cycle that starts in the next calendar month. For partner rewards, upon clicking on the “Redeem for xxx points” button at the individual rewards page, you will be presented with a voucher code. By clicking on “Use voucher now” button, you will be directed to our partners' page to redeem your reward. Vouchers from our partner rewards will expire at the end of the following month upon redemption.
How can I check whether I have successfully redeemed my rewards?
The data reward redeemed from StepUp will be indicated on your mobile data usage bar, as “StepUp 1GB Local Data”. Note that once a data reward is redeemed, the corresponding data allowance will be provisioned to your mobile number during your billing cycle that starts in the next calendar month. For Non-Data rewards, you can identify the rewards that have been successfully redeemed by clicking on the rewards tab. Successfully redeemed rewards will be marked as “Redeemed”.
Can I redeem my data prize for others?
Data vouchers redeemed from the “Rewards” section are non-transferable. However, data vouchers redeemed upon completion of Challenges may be transferable, depending on the Challenge’s terms and conditions.
Where can I view my prize redemption history?
Simply scroll down under “Rewards” tab. Redeemed rewards will be marked as “Redeemed”.
I have redeemed a data reward but have not received my provisioned data. What do I do now?
Once a data reward is redeemed, the corresponding data allowance will be provisioned to your mobile number during your billing cycle that starts in the next calendar month. Please check the provisioning time details in your prize redemption history.
I have multiple mobile numbers under my name, which mobile number will receive the data reward?
You will get the data reward on the mobile number that you has StepUp activated.

How do I redeem a StepUp in-store deal?
Upon redeeming an in-store deal in the Rewards section of StepUp, you can find the deal in your My Rewards section ready for use. Follow these steps to use the in-store deal at our partners' shop: 1. Inform staff at the store that you’ll be using the deal. 2. Once they've confirmed the deal is valid, tap the ‘I’m at the store’ button at the bottom of the screen. 3. Show your screen to the cashier. 4. Slide the ‘Use now’ button to complete the transaction.
When can I redeem the StepUp in-store deals?
The StepUp in-store deals are redeemable all seven days of the week unless otherwise specified in the partner's Terms and Conditions. For Food and Beverage partners, besides any partner specified exclusion days, deals will not be valid on pre-defined days which includes public holidays and certain special occasions. For a full list of FnB exlcusion days, please refer to the next FAQ.
Are there exclusion days to using StepUp's Food and Beverage partners in-store deals?
StepUp deals for Food and Beverage partners will not be available on the following pre-defined days: 1. New Year’s Eve & Day 2. Valentine’s Eve & Day (13-14 Feb) 3. Lunar New Year (starting from the eve to the 15th day of Lunar New Year; at partner’s pre-defined discretion) 4. Good Friday 5. Labour Day 6. Mother’s Day 7. Vesak Day 8. Hari Raya Puasa 9. Father’s Day 10. National Day 11. Hari Raya Haji 12. Deepavali 13. Christmas Day
Can I stack StepUp in-store deals with other promotions, deals or rewards programs?
No, StepUp in-store are not valid with any other deals, discounts, promotions or rewards programs unless otherwise specified.
For partners with multiple outlets, can I use their StepUp in-store deal voucher at any outlet?
Do check the voucher's terms and conditions for details on outlet eligibility to avoid disappointment.
Can I use multiple StepUp in-store deal vouchers at one go?
No, deals are limited to one-use per visit unless otherwise specified.
What happens if you accidentally swipe the in-store deal when it is not available for use? (eg. attempting redemption for F&B partners during public holidays)
We are sorry, but once an in-store deal is used, it cannot be reversed. Please ensure that you have done the following before swiping to redeem your deal: 1. Inform the staff that you'll be using this StepUp deal to confirm if the deal is valid 2. Items chosen are elgible for the deal 3. Ensure the staff is around to witness the swiping of the deal

How do I participate in StepUp’s 2nd Birthday Challenge?
Welcome! To get started: -Select "Challenges" on the Singtel StepUp screen -Select the Walk it’ Challenge or Zen it’ Challenge, fill in the required particulars and accept challenge Final registration closes on 19th September 2021, so hurry up!
What rewards can I earn from completing the StepUp’s 2nd Birthday Challenge?
For each challenge (Walk it’ and/or Zen’ it) you complete, you will get 1 chance in StepUp’s 2nd Birthday Challenge lucky draw as well as a sure win voucher reward. You also get 1 extra lucky draw chance for each day of the challenge that you complete. You can get a maximum of 15 (1+14) lucky draw chances throughout each challenge period of 14 days. 30 winners will be selected at random for the chance to win prizes such as iPad Pro, iPhone 12 Mini, Nintendo Switch, and more!
I have completed the StepUp’s 2nd Birthday Challenge. How do I get my reward?
Congratulations! You may go into your Rewards tab to redeem your chosen sure win voucher. Your lucky draw chances are automatically submitted once you have completed the challenge. The latest date for participants to claim their rewards is 23rd September 2021, don’t miss out!
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the StepUp’s 2nd Birthday Challenge (Walk it’ and/or Zen it’ Challenge).
Where and when should I submit my lucky draw entries?
Your details are automatically submitted for the lucky draw when you complete the StepUp’s 2nd Birthday Challenge (Walk it’ and/or Zen it’ Challenge). There is no need to resubmit another lucky draw entry.
When will the results be announced?
The StepUp’s 2nd Birthday Challenge lucky draw will be held on 29th September 2021. There will be 30 winners for this lucky draw. The results will be released on Singtel’s Facebook page within 14 days from the date of draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the StepUp’s 2nd Birthday Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
For each challenge (Walk it’ and/or Zen it’), you will get 1 extra lucky draw chance for each day of the challenge that you complete. You can get a maximum of 15 (1+14) lucky draw chances throughout each challenge period of 14 days.

How do I participate in the AIA Steps to New Norms Challenge?
Welcome! To get started:<ul><li>Select "Challenges" on the Singtel StepUp screen</li><li>Select the AIA Steps to New Norms Challenge, fill in the required particulars and accept challenge</li></ul> Registration closes on 25th October 2021, so hurry up!
What rewards can I earn from completing the AIA Steps to New Norms Challenge?
Each participant who completes the challenge will get 1 chance in the AIA Steps to New Norms Challenge lucky draw to win one set of AirPods Pro, Apple iPad (Cellular) and Apple Watch (PRODUCT) Red. There are 3 sets up for grabs!
I have completed the AIA Steps to New Norms Challenge. How do I get my reward?
Congratulations! Your reward will be sent by AIA to your registered email address that you used for the challenge within 5 working days from when you complete the Challenge. If you fail to receive your reward, even after checking if it went to your "spam/junk" email folder, please contact AIA <a href="mailto:sg.aiasingtel@aia.com">here</a> with the following details: Your mobile number, email address and transaction ID. Please tap the completed challenge to retrieve your transaction ID.
Why can’t I find the challenge on StepUp?
This challenge is specially designed for StepUp users between 21 to 65 years-old to encourage them to stay active. Don't worry if you are not part of this group, as we will introduce new challenges periodically, for your participation. In the meantime, we hope you form a habit of staying active and syncing your steps daily. You'll be on your way to complete the new challenges in no time.
Can you tell me more about the lucky draw?
To encourage more users to take up challenges on StepUp and to stay active, we hope to reward them with an opportunity to win one of the 3 sets of AirPods Pro, Apple iPad (Cellular) and Apple Watch (PRODUCT) Red up for grabs!
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the AIA Steps to New Norms Challenge.
Where and when should I submit my lucky draw entry?
Your details are automatically submitted for the lucky draw when you complete the AIA Steps to New Norms Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
The AIA Steps to New Norms Challenge lucky draw will be held on 30th November 2021.There will be 3 winners for this lucky draw and each winner will receive one set of AirPods Pro, Apple iPad (Cellular) and Apple Watch (PRODUCT) Red. The results of the draw will be released on Singtel’s Facebook page within 14 days from the date of draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the AIA Steps to New Norms Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
After completing the Challenge, users will receive an invitation to leave their contact details and schedule a meet-up with an AIA representative. Users who do so and meet up with an AIA representative before the stipulated date will get 10 additional lucky draw chances, subject to challenge terms and conditions.

How do I participate in the AIA Steps to Invest Challenge?
Welcome! To get started: - Select "Challenges" on the Singtel StepUp screen - Select the AIA Steps to Invest Challenge, fill in the required particulars and accept challengeRegistration closes on 25th July 2021, so hurry up!
What rewards can I earn from completing the AIA Steps to Invest Challenge?
Each participant who completes the challenge will get 1 chance in the AIA Steps to Invest Challenge lucky draw to win one Xbox Series S + 3-month Xbox Game Pass Ultimate subscription. There are 3 sets up for grabs!
I have completed the AIA Steps to Invest Challenge. How do I get my reward?
Congratulations! Your reward will be sent by AIA to your registered email address that you used for the challenge within 5 working days from when you complete the Challenge. If you fail to receive your reward, even after checking if it went to your "spam/junk" email folder, please contact AIA <a href="mailto:sg.aiasingtel@aia.com">here</a> with the following details: Your mobile number, email address and transaction ID. Please tap the completed challenge to retrieve your transaction ID.
Can you tell me more about the lucky draw?
To encourage more users to take up challenges on StepUp and to stay active, we hope to reward them with an opportunity to win one of the 3 sets of Xbox Series S + 3-month Xbox Game Pass Ultimate subscription up for grabs!
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the AIA Steps to Invest Challenge.
When will the results be announced?
The AIA Steps to Invest Challenge lucky draw will be held on 27th August 2021.There will be 3 winners for this lucky draw and each winner will receive one Xbox Series S + 3-month Xbox Game Pass Ultimate subscription. The results of the draw will be released on Singtel’s Facebook page within 14 days from the date of draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the AIA Steps to Invest Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
After completing the Challenge, users will receive an invitation to leave their contact details and schedule a meet-up with an AIA representative. Users who do so and meet up with an AIA representative before the stipulated date will get 10 additional lucky draw chances, subject to challenge terms and conditions.

How do I participate in the AIA Steps for Health Challenge?
Welcome! To get started: - Select "Challenges" on the Singtel StepUp screen - Select the AIA Steps for Health Challenge, fill in the required particulars and accept challengeRegistration closes on 25th May 2021, so hurry up!
What rewards can I earn from completing the AIA Steps for Health Challenge?
Each participant who completes the challenge will get 1 chance in the AIA Steps for Health Challenge lucky draw to win one set of AirPods Pro, Apple iPad Air (2020) 64GB and Apple Pencil 2. There are 5 sets up for grabs!
I have completed the AIA Steps for Health Challenge. How do I get my reward?
Congratulations! Your reward will be sent by AIA to your registered email address that you used for the challenge within 5 working days from when you complete the Challenge. If you fail to receive your reward, even after checking if it went to your "spam/junk" email folder, please contact AIA <a href="mailto:sg.aiasingtel@aia.com">here</a> with the following details: Your mobile number, email address and transaction ID. Please tap the completed challenge to retrieve your transaction ID.
Can you tell me more about the lucky draw?
To encourage more users to take up challenges on StepUp and to stay active, we hope to reward them with an opportunity to win one of the 5 sets of AirPods Pro, Apple iPad Air (2020) 64GB and Apple Pencil 2 up for grabs!
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the AIA Steps for Health Challenge.
Where and when should I submit my lucky draw entry?
Your details are automatically submitted for the lucky draw when you complete the AIA Steps for Health Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
The AIA Steps for Health Challenge lucky draw will be held on 25th June 2021.There will be 5 winners for this lucky draw and each winner will receive one set of AirPods Pro, Apple iPad Air (2020) 64GB and Apple Pencil 2. The results of the draw will be released on Singtel’s Facebook page within 14 days from the date of draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the AIA Steps for Health Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.

How do I participate in Klook's Walk & Rediscover Challenge?
Welcome! To get started: - Select "Challenges" on the Singtel StepUp screen - Select the Klook's Walk & Rediscover Challenge, fill in the required particulars and accept challengeRegistration closes on 16th April 2021, so hurry up!
What rewards can I earn from completing the Klook's Walk & Rediscover Challenge?
Each participant who completes the challenge will get an 8% off Klook voucher and 1 chance in the Klook’s Walk & Rediscover Challenge lucky draw to stand to win prizes such as a getaway on World Dream by Dream Cruises, staycations at M Social, Oasia Hotel Downtown, Hotel G and more. Prizes are selected at random and there are a total of 10 lucky draw winners!
I have completed the Klook’s Walk & Rediscover Challenge. How do I get my reward?
Congratulations! You may go into your Rewards tab to redeem your Klook voucher. Your lucky draw chances are automatically submitted once you have completed the challenge.
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the Klook’s Walk & Rediscover Challenge.
Where and when should I submit my lucky draw entries?
Your details are automatically submitted for the lucky draw when you complete the Klook’s Walk & Rediscover Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
The Klook’s Walk & Rediscover Challenge lucky draw will be held on 6th May 2021. There will be 10 winners for this lucky draw. The results will be released on Singtel’s Facebook page within 14 days from the date of draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the Klook’s Walk & Rediscover Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
After completing Level 1 of Klook’s Walk & Rediscover Challenge, users are able to join Level 2 of the Challenge. Completing Level 2 will give the user 3 extra lucky draw chances in the Klook’s Walk & Rediscover lucky draw.

How do I participate in the AIA Steps to Success Challenge?
Welcome! To get started: - Select "Challenges" on the Singtel StepUp screen - Select the AIA Steps to Success Challenge, fill in the required particulars and accept challengeRegistration closes on 25th March 2021, so hurry up!
What rewards can I earn from completing the AIA Steps to Success Challenge?
Each participant who completes the challenge will get 1 chance in the AIA Season of Gifting Challenge lucky draw to win one set of Apple Watch Series 6 (44mm), iPad Air (2020) 64GB and Apple Pencil 2. There are 5sets up for grabs!
I have completed the AIA Steps to Success Challenge. How do I get my reward?
Congratulations! Your reward will be sent by AIA to your registered email address that you used for the challenge within 5 working days from when you complete the Challenge. If you fail to receive your reward, even after checking if it went to your "spam/junk" email folder, please contact AIA <a href="mailto:sg.aiasingtel@aia.com">here</a> with the following details: Your mobile number, email address and transaction ID. Please tap the completed challenge to retrieve your transaction ID.
Why can’t I find the challenge on StepUp?
This challenge is specially designed for StepUp users between 21 to 65 years-old to encourage them to stay active. Don't worry if you are not part of this group, as we will introduce new challenges periodically, for your participation. In the meantime, we hope you form a habit of staying active and syncing your steps daily. You'll be on your way to complete the new challenges in no time.
Can you tell me more about the lucky draw?
To encourage more users to take up challenges on StepUp and to stay active, we hope to reward them with an opportunity to win one of the 5 sets of Apple Watch Series 6 (44mm), iPad Air (2020) 64GB and Apple Pencil 2 up for grabs!
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the AIA Steps to Success Challenge.
Where and when should I submit my lucky draw entry?
Your details are automatically submitted for the lucky draw when you complete the AIA Steps to Success Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
The AIA Steps to Success Challenge lucky draw will be held on 15th April 2021. There will be 5winners for this lucky draw and each winner will receive one set of of Apple Watch Series 6 (44mm), iPad Air (2020) 64GB and Apple Pencil 2. The results of the draw will be released on Singtel’s Facebook page within 14 days from the date of draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the AIA Steps to Success Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
After completing the Challenge, users will receive an invitation to complete the AIA Calculator. Users who complete the AIA Calculator and share in the AIA Calculator completion page by 7th April will get 10 extra lucky draw chances (users' contact details must match their StepUp contact details). Each user can get a maximum of 10 extra chances even if the person attempts the AIA Calculator multiple times, or completes multiple AIA Calculators.

How do I participate in the 12 Days to Christmas Challenge?
To get started: <ul><li>Select "Challenges" on the Singtel StepUp screen <li>Select Steppie's 12 Days to Christmas Challenge, fill in the required particulars and accept challenge</ul> Registration closes on 24 Dec '20.
What rewards can I earn from completing the 12 Days to Christmas Challenge?
Upon registering for the challenge, you are entitled to one surprise reward, credited to your Rewards tab after 25 Dec '20. Accumulate lucky draw chances by syncing 2,500 steps every day during the challenge period. 12 lucky draw winners will be selected and each winner will receive one of these prizes, selected at random: 1) 1x Macbook Air 13-inch 512GB; 2) 1x $1,200 worth of Wogi Dairy Farm vouchers; 3) 1x Xbox Series S; 4) 1x GoPro Hero 9; 5) 1x OSIM Leg Massager uPhoria Lite
I have completed the 12 Days to Christmas Challenge. How do I get my reward?
Congratulations! You may go into your Rewards tab on Singtel StepUp to redeem your surprise reward after 25 Dec '20. Winners for the lucky draw will be notified through their mobile number or email address as registered on the challenge sign-up form within 14 days from the release of results.
What can't I find the challenge on StepUp?
This challenge is specially designed for StepUp users above 18 years-old to encourage them to stay active. Don't worry if you are not part of this group, as we will introduce new challenges periodically, for your participation. In the meantime, we hope you form a habit of staying active and syncing your steps daily. You'll be on your way to complete the new challenges in no time.
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by syncing 2,500 steps daily. For each day you sync 2,500 steps, you get 1 lucky draw chance. You can get a maximum of 12 lucky draw chances throughout the campaign period of 12 days.
Where and when should I submit my lucky draw entry?
Your details are automatically submitted for the lucky draw when you complete Steppie’s 12 Days to Christmas Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
Steppie’s 12 Days to Christmas lucky draw will be held on 20 Jan '21. Results of the draw will be released on Singtel’s Facebook page within 14 days from the date of draw. Winners will be notified on mobile number/email address registered on the sign-up form within 14 days from the release of results.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for Steppie’s 12 Days to Christmas Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
Throughout the Campaign Period of 13 December to 24 December, sync 2,500 steps daily for as many days as you can to get more lucky draw chances. On each day of the Campaign Period, you will be entitled to 1 chance to take part in the Campaign lucky draw if you sync at least 2,500 steps. You can get a maximum of 12 lucky draw chances throughout the Campaign Period of 12 days.

How do I participate in the AIA Season of Gifting Challenge?
Welcome! To get started: - Select "Challenges" on the Singtel StepUp screen - Select the AIA Season of Gifting Challenge, fill in the required particulars and accept challengeRegistration closes on 25th January 2021, so hurry up!
What rewards can I earn from completing the AIA Season of Gifting Challenge?
Each participant who completes the challenge will get 1 chance in the AIA Season of Gifting Challenge lucky draw to win one set of AirPods Pro, iPad Air (2020) 64GB and Apple Pencil 2. There are 10 sets up for grabs!
I have completed the AIA Season of Gifting Challenge. How do I get my reward?
Congratulations! Your reward will be sent by AIA to your registered email address that you used for the challenge within 5 working days from when you complete the Challenge. If you fail to receive your reward, even after checking if it went to your "spam/junk" email folder, please contact AIA <a href="mailto:sg.aiasingtel@aia.com">here</a> with the following details: Your mobile number, email address and transaction ID. Please tap the completed challenge to retrieve your transaction ID.
Why can’t I find the challenge on StepUp?
This challenge is specially designed for StepUp users between 21 to 65 years-old to encourage them to stay active. Don't worry if you are not part of this group, as we will introduce new challenges periodically, for your participation. In the meantime, we hope you form a habit of staying active and syncing your steps daily. You'll be on your way to complete the new challenges in no time.
Can you tell me more about the lucky draw?
To encourage more users to take up challenges on StepUp and to stay active, we hope to reward them with an opportunity to win one of the 10 sets of AirPods Pro, iPad Air (2020) 64GB and Apple Pencil 2 up for grabs!
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the AIA Season of Gifting Challenge.
Where and when should I submit my lucky draw entry?
Your details are automatically submitted for the lucky draw when you complete the AIA One Step Ahead Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
The AIA Season of Gifting Challenge lucky draw will be held on 25th February 2021. There will be 10 winners for this lucky draw and each winner will receive one set of of AirPods Pro, iPad Air (2020) 64GB and Apple Pencil 2. The results of the draw will be released on Singtel’s Facebook page within 14 days from the date of draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the AIA Season of Gifting Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the AIA Season of Gifting Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
After completing the AIA Season of Gifting Challenge, users will receive an invitation to leave their contact details and schedule a meet-up with an AIA representative. Users who do so and meet up with an AIA representative before the stipulated date will get 10 additional lucky draw chances, subject to challenge terms and conditions.

How do I participate in Samsung “Faster. Fitter. Better.” Challenge?
Welcome! To get started:-Select "Challenges" on the Singtel StepUp screen -Select the Samsung “Faster. Fitter. Better.” Challenge, fill in the required particulars and accept challengeRegistration closes on 29th November 2020, so hurry up!
What rewards can I earn from completing the Samsung “Faster. Fitter. Better.” Challenge?
Each participant who completes the challenge will get a $140 Singtel Online Shop voucher for the Samsung Galaxy Watch3 and 5 chances in the lucky draw to stand to win a Samsung Galaxy S20 FE 5G, Samsung Galaxy Watch3 or Samsung Galaxy Watch Active2. There will be a total of 11 winners!
I have completed the Samsung “Faster. Fitter. Better.” Challenge. How do I get my reward?
Congratulations! Your lucky draw chances are automatically submitted upon completing the challenge.
Can you tell me more about the lucky draw?
To encourage more users to take up challenges and to stay active, we wanted to reward our challenge participants with an opportunity to win a Samsung Galaxy S20 FE 5G, Samsung Galaxy Watch3 or Samsung Galaxy Watch Active2!
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the Samsung “Faster. Fitter. Better.” Challenge.
Where and when should I submit my lucky draw entries?
Your details are automatically submitted for the lucky draw when you complete the Samsung “Faster. Fitter. Better.” Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
The Samsung “Faster. Fitter. Better.” Challenge lucky draw will be held on 14th December 2020. There will be 11 winners for this lucky draw. The first winner will win a Samsung Galaxy S20 FE 5G. Next 5 winners will receive one set of Samsung Galaxy Watch3 LTE (41mm) each. The last 5 winners will receive one set of Samsung Galaxy Watch Active2 LTE (40mm) each. The results will be released on Singtel’s Facebook page within 14 days from the date of draw.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the Samsung “Faster. Fitter. Better.” Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.

How do I participate in the AIA One Step Ahead Challenge?
Welcome! To get started: - Select "Challenges" on the Singtel StepUp screen - Select the AIA One Step Ahead Challenge, fill in the required particulars and accept challengeRegistration closes on 24th November 2020, so hurry up!
What rewards can I earn from completing the AIA One Step Ahead Challenge?
Each participant who completes the challenge will get 1 chance in the AIA One Step Ahead Challenge lucky draw to win one set of Apple Watch Series 6 (44MM), iPad Air (2020) 64GB and Apple Pencil 2.There are 5 sets up for grabs!
I have completed the AIA One Step Ahead Challenge. How do I get my reward?
Congratulations! Your reward will be sent by AIA to your registered email address that you used for the challenge within 5 working days from when you complete the Challenge. If you fail to receive your reward, even after checking if it went to your "spam/junk" email folder, please contact AIA <a href="mailto:sg.aiasingtel@aia.com">here</a> with the following details: Your mobile number, email address and transaction ID. Please tap the completed challenge to retrieve your transaction ID.
Why can’t I find the challenge on StepUp?
This challenge is specially designed for StepUp users between 21 to 65 years-old to encourage them to stay active. Don't worry if you are not part of this group, as we will introduce new challenges periodically, for your participation. In the meantime, we hope you form a habit of staying active and syncing your steps daily. You'll be on your way to complete the new challenges in no time.
Can you tell me more about the lucky draw?
To encourage more users to take up challenges on StepUp and to stay active, we hope to reward them with an opportunity to win one of the 5 set of Apple Watch Series 6 (44MM), iPad Air (2020) 64GB and Apple Pencil 2 up for grabs!
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the AIA One Step Ahead Challenge.
Where and when should I submit my lucky draw entry?
Your details are automatically submitted for the lucky draw when you complete the AIA One Step Ahead Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
The AIA One Step Ahead Challenge lucky draw will be held on 7th January 2021. There will be 5 winners for this lucky draw and each winner will receive one set of Apple Watch Series 6 (44MM), iPad Air (2020) 64GB and Apple Pencil 2. The results of the draw will be released on Singtel’s Facebook page within 14 days from the date of draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the AIA One Step Ahead Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the AIA One Step Ahead Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
After completing the AIA One Step Ahead challenge, users will receive an invitation to leave their contact details and schedule a meet-up with an AIA representative. Users who do so and meet up with an AIA representative before 21st Dec 2020 will get 10 additional lucky draw chances, subject to challenge terms and conditions.

How do I participate in StepUp’s Birthday Bingo activities?
Welcome! To get started: <ul><li>Select "Challenges" tab within StepUp and register for the first Week’s Bingo Challenge. <li>Participants may choose to register for that particular week’s Challenge at any time during the Weekly Registration Period starting from Monday and ending on Sunday 23:59 of that week. <li>Sync your steps by the Weekly Registration period in order to be eligible for that week’s Weekly Rewards and Weekly Lucky Draws and Grand Lucky Draw.</ul>
When do I need to register for the Bingo Challenge?
These are the registration periods for the 5 Weekly Challenges: <ul><li>Week 1: starts 24th Aug and ends 30th Aug 2020 23:59 <li>Week 2: starts 31st Aug and ends 6th Sep 2020 23:59 <li>Week 3: starts 7th Sep and ends 13th Sep 2020 23:59 <li>Week 4: starts 14th Sep and ends 20th Sep 2020 23:59 <li>Week 5: starts 21st Sep and ends 27th Sep 2020 23:59</ul>Remember to register for the Challenge for the week(s) that you want to participate in.
Am I eligible to take part in the Bingo Challenge?
Participants must be 14 to 80 years at the point of participation in the Challenge and must be the account holder of the Singtel StepUp account.
How does the StepUp Birthday Bingo Challenge work?
The Bingo Challenge consists of a different wellness theme each week. Each Bingo square contains a specific activity and on completion of the activity, the individual Bingo square will light up.To complete the Weekly Challenge, you need to register for the challenge and complete 0 to 9 Bingo Activities on the Bingo Board for that Week as shown in the StepUp Birthday Bingo Challenge. You will be eligible for the rewards depending on the number of Bingo activities you complete during that week.
How do I become eligible for the rewards?
When you complete Bingo Activities that make up a “row” – vertically, horizontally or diagonally, across the Bingo Board, you will be eligible for the Rewards under the “Challenge Reward” section. Be sure to sync your steps by the end of Sunday for each week to be eligible!
What rewards can I get from joining the Birthday Bingo Challenge?
There are over $1 million worth of prizes including devices and accessories to be won at our Grand Lucky Draw. Look forward to the following rewards when you participate in the Birthday Bingo Challenge: <ul><li>Weekly Bingo Activity Sure-Win Rewards <li>Partner Boxes Rewards <li>Weekly Lucky Draw Rewards <li>Grand Prize Lucky Draw</ul>
How can I qualify for the Weekly and Grand Lucky Draws?
You will qualify for each Week’s Lucky Draw upon registering and accumulating the Lucky Draw Chances by doing the Bingo Activities for that week.You will qualify for the Grand Lucky Draw upon registering for at least one of the 5 Weekly Challenges.You must sync steps before the end of each Weekly Challenges’ Registration Period in order to qualify for any Rewards for that Weekly Challenge, Weekly Lucky Draw and the Grand Lucky Draw.
How can I increase my lucky draw chances?
When you complete 3 Bingo Activities that make up a “row”, you earn 5 lucky draw chances. When you complete 2 “rows”, you earn an additional 10 lucky draw chances. These lucky draw chances are cumulative for the Weekly Lucky Draws for that week and Grand Lucky Draw, please refer to T&Cs for more information.
When will the lucky draw results be announced?
The Lucky Draw will be held on 20th October 2020. Results of the Weekly and Grand Lucky Draws will be released no later than 14 days from the date of the Draw.
I have won the Grand Lucky Draw, how do I redeem the prize?
Congratulations! You will be notified via call, SMS or the email address you registered with us within 14 working days from the Draw Date and receive instructions to make arrangement for the redemption of the prizes.If you do not respond to Singtel within 14 calendar days of being notified or fail to comply with any instructions specified by Singtel, Singtel will have the sole discretion to forfeit your prize and be entitled to select another winner in accordance with the process above.
How can I redeem my rewards during the Weekly Bingo challenge?
Rewards that you get from completing the quizzes, or completing the Bingo activities will appear under ‘My Rewards’ upon completion of the quiz or the Bingo activities. Weekly and Grand Lucky draw winners will be notified via call, SMS or email within 14 working days from the Draw Date.
Why can’t I find the Bingo challenge on StepUp?
Participants must be 14 to 80 years at the point of participation in the Challenge and must be the account holder of the Singtel StepUp account. In the event you had deleted your profile in the midst of the challenge, you won’t be eligible to participate in the Birthday Bingo challenge even if you register as a new user.
When do the rewards expire?
All rewards have different expiration dates, please refer to the vouchers T&Cs for more information.

How do I participate in the AIA Step and Save Challenge?
Welcome! To get started: <ul><li>Select "Challenges" on the Singtel StepUp screen. <li>Select the AIA Step and Save Challenge, fill in the required particulars and accept challenge.</ul> Registration closes on 24th September 2020, so hurry up!
What rewards can I earn from completing the AIA Step and Save Challenge?
Each participant who completes the challenge will get 1 chance in the AIA Step and Save Challenge lucky draw to win one iPhone 11 Pro Max (256GB). There are 5 iPhone 11 Pro Max up for grabs!
I have completed the AIA Step and Save Challenge. How do I get my reward?
Congratulations! Your reward will be sent by AIA to your registered email address that you used for the challenge within 5 working days from when you complete the Challenge. If you fail to receive your reward, even after checking if it went to your "spam/junk" email folder, please contact AIA <a href="mailto:sg.aiasingtel@aia.com">here</a> with the following details: Your mobile number, email address and transaction ID. Please tap the completed challenge to retrieve your transaction ID.
Why can’t I find the challenge on StepUp?
This challenge is specially designed for StepUp users between 21 to 65 years-old to encourage them to stay active. Don't worry if you are not part of this group, as we will introduce new challenges periodically, for your participation. In the meantime, we hope you form a habit of staying active and syncing your steps daily. You'll be on your way to complete the new challenges in no time.
Can you tell me more about the lucky draw?
To encourage more users to take up challenges on StepUp and to stay active, we hope to reward them with an opportunity to win one of the 5 iPhone 11 Pro Max up for grabs!
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the AIA Step and Save Challenge.
Where and when should I submit my lucky draw entry?
Your details are automatically submitted for the lucky draw when you complete the AIA Step and Save Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
The AIA Step and Save Challenge lucky draw will be held on 20th October 2020. There will be 5 winners for this lucky draw and each winner will receive one iPhone 11 Pro Max (256GB). The results of the draw will be released on Singtel’s <a href="https://www.facebook.com/singtel">Facebook page</a> within 14 days from the date of draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the AIA Step and Save Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the AIA Step and Save Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
After completing the challenge, users will receive an invitation to complete the AIA Calculator. Users who complete the AIA Calculator through the invitation and share their contact details in the AIA Calculator completion page by 15th October will receive 10 extra lucky draw chances (users’ contact details must match their StepUp contact details). Each user can get a maximum of 10 extra chances, even if he attempts the AIA Calculator multiple times, or completes multiple AIA Calculators.

How do I participate in the AIA Step & Protect Challenge?
Welcome! To get started: -Select "Challenges" on the Singtel StepUp screen -Select the AIA Step & Protect Challenge, fill in the required particulars and accept challenge For the main round (level 1), you will need to sync 2,500 steps for 2 days within 10 days to complete the challenge. For the bonus round (level 2), you will need to sync 2,500 steps for 2 days within 10 days to complete the challenge. Registration closes on 15th July 2020, so hurry up!
What rewards can I earn from completing the AIA Step & Protect Challenge?
Upon completion of the main round (level 1), you can choose 1 of these rewards: (a) 1-FOR-1GB 7-Day Local Data Pass or Singtel ReadyRoam 1GB 7-Day Malaysia, OR (b) 10 chances in the AIA Step & Protect lucky draw OR (C) $5 GrabFood Voucher. Upon completion of the bonus round (level 2), you get 10 chances to win iPhone SE (128GB) in the AIA Step & Protect lucky draw. Please note the rewards’ terms and conditions and applicable mobile plans before selecting the reward.
I have completed the AIA Step & Protect Challenge. How do I get my reward?
Congratulations! Your reward will be sent by AIA to your registered email address that you used for the challenge within 5 working days from when you complete the Challenge. If you fail to receive your reward, even after checking if it went to your "spam/junk" email folder, please contact AIA at sg.aiasingtel@aia.com with the following details: Your mobile number, email address and transaction ID. Please tap the completed challenge to retrieve your transaction ID.
Why can’t I find the challenge on StepUp?
This challenge is specially designed for StepUp users between 21 to 65 years-old to encourage them to stay active. Don't worry if you are not part of this group, as we will introduce new challenges periodically, for your participation. In the meantime, we hope you form a habit of staying active and syncing your steps daily. You'll be on your way to complete the new challenges in no time.
Can you tell me more about the lucky draw?
We wish to reward our StepUp participants with an opportunity to win one of 10 iPhone SE (128GB) up for grabs.
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the AIA Step & Protect Challenge.
Where and when should I submit my lucky draw entry?
Your details are automatically submitted for the lucky draw when you complete the AIA Step & Protect Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
The lucky draw will be conducted on 19th August 2020 and results will be announced on Singtel's Facebook page (www.facebook.com/singtel) within 14 working days from the date of the draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the AIA Step & Protect Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the AIA Step & Protect Challenge. For collection, Singtel would be required to verify your full name as per NRIC and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
After completing the challenge, users will receive an invitation to complete the AIA Calculator. Users who complete the AIA Calculator through the invitation and share their contact details in the completion page by 15th October will receive 10 extra lucky draw chances and receive an email confirmation from AIA within 10 working days (users’ details must match their StepUp details). Each user can get a maximum of 10 extra chances, regardless of the frequency of attempts.

How do I participate in the AIA Vitality Steps for Insurance Challenge?
To get started: <ul><li>Select "Challenges" on the Singtel StepUp screen <li>Select the AIA Vitality Steps for Insurance Challenge, fill in the required particulars and accept challenge</ul>Remember to start the challenge early as the last day to start any of the 3 challenge levels is 1st March 2020 23:59 (GMT+8). Which means that there are no retries or beginning of new challenge levels after this date. You may continue any challenge levels which are in progress.
Why can’t I join or see the AIA Vitality Steps for Insurance Challenge?
This challenge is available only to StepUp users between the age of 21 and 65 and is limited by the number of slots available, so join now while slots last!
How do I complete the AIA Vitality Steps for Insurance Challenge?
There are 3 levels in the AIA Vitality Steps for Insurance Challenge. Each level is unlocked one day after you complete the previous level. For challenge level 1: You need to walk a minimum 10,000 steps, for 5 days within the next 10 days For challenge level 2: You need to walk a minimum 10,000 steps, for 10 days within the next 30 days. For challenge level 3: You need to walk a minimum 10,000 steps, for 15 days within the next 30 days.
What rewards can I earn from completing the AIA Vitality Steps for Insurance Challenge?
Congrats! Here are the rewards you will get for completing the challenges: Level 1: 500 StepUp points which you can redeem for data and other rewards Level 2: 3-month AIA-Singtel StepUp Personal Accident Policy Level 3: 3-month extension to level 2’s AIA-Singtel StepUp Personal Accident Policy For more information about the policy rewards, you may view the Product Summary and Terms and Conditions on StepUp or contact AIA <a href="mailto:sg.aiasingtel@aia.com">here</a>
I have completed the AIA Vitality Steps for Insurance Challenge. How do I get my reward?
Your reward confirmation will be sent by AIA to your registered email within 5 working days from a successful reward claim. Level 1: StepUp points will be credited directly to your account. Level 2: You will receive an email confirmation and the policy coverage will start the next calendar month from the day you successfully submit your details for the reward. Level 3: you will receive an email confirmation and the policy coverage will extend from your existing level 2 policy coverage.
I have completed the AIA Vitality Steps for Insurance Challenge level 1, where do I view my reward of 500 StepUp points?
Congrats on completing the challenge, you may view the 500 StepUp points in your points history on StepUp. You may access your points history by going to your StepUp Dashboard and clicking on your points earned. Remember to redeem your rewards on StepUp before the points’ expiry at the end of each calendar month.
I have completed the AIA Vitality Steps for Insurance Challenge level 2 and 3, but I did not receive a reward email confirmation.
After completing the level 2 challenge, you will be prompted to submit your details for the policy. Please do so by 15th April '20. You will then receive a reward email confirmation. After submitting your details , if you fail to receive your reward email confirmation, please contact AIA Vitality <a href="mailto:sg.aiasingtel@aia.com">here</a> with these details: Your mobile number, email address and transaction ID. Please tap on completed challenge to retrieve your transaction ID.
What if I cannot complete the challenge?
Don't worry if you fail to complete this challenge, as we will introduce new challenges periodically, for your participation. In the meantime, we hope you form a habit of staying active and syncing your steps daily. You'll be on your way to complete the new challenges in no time.
I have submitted the incorrect information for my AIA-Singtel StepUp Personal Accident Policy, what should I do?
Please contact AIA Vitality at sg.aiasingtel@aia.com with the following details: Your mobile number, email address and transaction ID. Please tap the completed challenge to retrieve your transaction ID.
How do I submit my AIA-Singtel StepUp Personal Accident Policy claim?
Please complete the claim form available in your reward email and send the completed claim form together with the supporting documents to AIA at: Corporate Solutions Department 3 Tampines Grande, #07-00, AIA Tampines, Singapore 528799
How long does it take to process my claims?
For AIA’s Claims Department to be able to assess the admissibility of a claim, it would depend on the completeness and timeliness of submission of all supporting documents. If all documents are in order, AIA would be able to settle your claim within 21 working days upon receipt of the completed claims documents.
If I have more questions about the AIA-Singtel StepUp Personal Accident Policy, who can I ask?
For enquiries on the AIA-Singtel StepUp Personal Accident Policy, you may view the Product Summary on StepUp or kindly contact AIA at: Contact: 62488328 Email: sg.cs.campaign@aia.com

How do I participate in the Stepping into 2022 Challenge?
Welcome! To get started: -Select "Challenges" on the Singtel StepUp screen -Select the Stepping into 2022 Challenge, fill in the required particulars and accept challenge Final registration closes on 6th January 2022, so hurry up!
What rewards can I earn from completing the Stepping into 2022 Challenge?
By registering for the Stepping into 2022 Challenge, you will get 1 chance in the challenge lucky draw as well as a sure-win reward of 1000 StepUp points. You also get 1 extra lucky draw chance for each day of the challenge that you complete. You can get a maximum of 22 (1+21) lucky draw chances throughout the challenge period of 21 days. 50 winners will be selected at random for the chance to win prizes such as Thermomix TM6, Omnidesk Pro, Nintendo Switch OLED, and more!
I have completed the Stepping into 2022 Challenge. How do I get my reward?
Congratulations! Your 1000 StepUp points will be credited to your StepUp account directly and you may check your points history for confirmation. Your lucky draw chances are automatically submitted once you have completed the challenge. The latest date for participants to claim their rewards is 19th January 2022, don’t miss out!
How do I participate in the lucky draw?
Participants can obtain lucky draw chances by completing the StepUp’s Stepping into 2022 Challenge.
Where and when should I submit my lucky draw entries?
Your details are automatically submitted for the lucky draw when you complete the Stepping into 2022 Challenge. There is no need to resubmit another lucky draw entry.
When will the results be announced?
The Stepping into 2022 Challenge lucky draw will be held on 26th January 2022. There will be 50 winners for this lucky draw. The results will be released on Singtel’s Facebook page within 14 days from the date of draw. Winners will also be notified via their mobile or email registered as part of the lucky draw entry when you signed up for the Challenge.
I have won the lucky draw prize, how do I collect the prize?
Congratulations! You will be receiving collection details via mobile or the email address you registered as part of the lucky draw entry when you signed up for the Stepping into 2022 Challenge. For collection, Singtel would be required to verify your name and mobile number as indicated on the Challenge sign-up form.
How can I increase my lucky draw chances?
You will get 1 extra lucky draw chance for each day of the challenge that you complete. You can get a maximum of 22 (1+21) lucky draw chances throughout the challenge period of 21 days.

StepUp FAQs

General

Steps syncing

Meditation

Points

Rewards

In-Store Deals redemption

Singtel Active Protect

StepUp’s 2nd Birthday Challenge (23 Aug - 19 Sep '21)

AIA Steps to New Norms Challenge (30 Aug - 25 Oct '21)

AIA Steps to Invest Challenge (8 Jun - 25 Jul '21)

Shopee's Let's Meditate Challenge (6 May - 20 Jun '21)

AIA Steps for Health Challenge (20 Apr - 31 May '21)

Klook's Walk & Rediscover Challenge (25 Mar - 22 Apr '21)

AIA Steps to Success Challenge (8 Feb - 31 Mar '21)

Steppie's 12 Days to Christmas Challenge (13 Dec - 24 Dec '20)

AIA Season of Gifting Challenge (7 Dec - 31 Jan '21)

Samsung "Faster. Fitter. Better." Challenge (9 Nov - 29 Nov '20)

AIA One Step Ahead Challenge (5 Oct - 24 Nov '20)

StepUp Birthday Bingo Challenge (24 Aug - 27 Sep '20)

AIA Step and Save Challenge (10 Aug - 24 Sep '20)

Step & Protect Challenge (15 May - 21 Jul '20)

Steps for Insurance Challenges (9 Jan - 1 Mar '20)

Stepping into 2022 Challenge