hi! Critical Information Summary

The Critical Information Summary (CIS) shows selected terms of conditions relating to hi! by Singtel mobile plans that we would like to highlight to you as they are especially important. For more clarity, refer to our full hi! by Singtel Terms & Conditions. 

1. Singtel hi! is a postpaid SIM only mobile plan provided by Singtel Mobile. Your activation and continued use of Singtel hi! constitutes acceptance of our terms and conditions as amended from time to time (Singtel hi! Terms).

i. Singtel hi! SIM Card, Base Plan and/or Singtel hi! Plan once sold, is non-refundable or exchangeable for cash or any products. There will be no refund for any unused value upon card loss, damage, expiry, termination. 

ii. You are responsible for the safe-keeping and usage of your Singtel hi! SIM Card. Singtel Mobile shall not be liable to you for any loss, theft, misuse or damage of your Singtel hi! SIM Card. 

iii. Singtel hi! is available as a no contract postpaid plan and includes an option for recurring payments every 30 days, available only through the debit or credit card that is stored within the Singtel hi! mobile application (“Singtel hi! App”). The Base Plan and/or Singtel hi! Plan, shall expire at 2359 hrs on the date of expiry of the respective validity periods unless extended in accordance with this section. Customers may purchase up to six (6) Singtel hi! Plan top-ups in advance before the expiry of their existing plan, with each top-up extending the total validity period by the validity period of that top-up. Validity periods shall run sequentially, with each subsequent period commencing upon the expiry of the preceding period. Data usage shall be deducted from the data value of the most recent top-up first. Utilisation of all Singtel hi! Plan top-ups shall at all times be subject to the SIM card validity period.  

iv. Customers must be 16 and older to sign up for Singtel hi!. 

v. The bundled data, voice minutes and SMS under Base Plan and/or Singtel hi! Plan are only for use within Singapore. 

2. Singtel hi! Base Plan and/or Singtel hi! Plan details are as set out below or as may be determined by Singtel Mobile in its sole discretion. 

1. Unused balances from your hi! Plan, including roaming data, can be rolled over when you top up before your current plan expires. You can purchase up to six (6) hi! Plan top-ups in advance, with each top-up extending your plan validity by the validity period of the selected top-up. Unused benefits are automatically stacked and can be carried forward for up to 6 months. This rollover feature is available to both customers who top up manually and those on Auto-Recurring plans.

2. Customers may roll over their balances for up to the following limit:

Maximum Value for Rollover

3. The Singtel hi! Monthly Plans are eligible for automatic recurring monthly top-ups.

i. Each Singtel hi! Customer is entitled to only have one (1) recurring Singtel hi! Plan at any time.

ii. If a Customer using a recurring Singtel hi! Plan wishes to switch to another Singtel hi! Plan, the Customer must cancel the existing recurring Singtel hi! Plan via the Singtel hi! App before purchasing a new Singtel hi! Plan with the recurring option. 

iii. Recurring Singtel hi! Plan will automatically renew every 30 days unless terminated prior to the expiry of such 30-day period through the Singtel hi! App. All unused balances under the Singtel hi! Plan shall be forfeited at the end of the Validity Period.

iv. Upon termination of a recurring Singtel hi! Plan, users can continue to use any remaining balances under their existing recurring Singtel hi! Plan until the end of the last 30-day period.

v. In case monthly recurring payment fails due to insufficient funds or other reasons, the plan may revert to the Base Plan and all unused balances remaining shall be forfeited at the end of the Validity Period.

vi. Customer must have a valid credit or debit card stored within Singtel hi! App for recurring payments to be charged. If no valid credit or debit card is stored within Singtel hi! App, the Singtel hi! Plan will be suspended.

vii. The roaming data bundle comprised in the Singtel hi! Plan may be used whilst roaming in the following destinations and with preferred operators.

i. Termination of a recurring Singtel hi! Plan via Singtel hi! App must be initiated at least 7 business days before the next scheduled recurring payment date. In the event the Customer initiates a termination of the recurring Singtel hi! Plan less than 7 business days before the next scheduled recurring payment date, the Customer will be charged for the next recurring payment.

ii. For port-out requests, the request must be made to your new telecommunications provider in order to initiate the port-out process. Your new provider will arrange for the request to be sent to Singtel Mobile for processing. Port-out request must be received by Singtel Mobile at least 7 business days before the next scheduled recurring payment date. For requests received within 7 business days from the next scheduled recurring payment date, Singtel Mobile will not be able to process the port-out request. You will be charged for the next payment, and will be required to re-submit the port-out request.

iii. Singtel hi! SIM Cards will be terminated upon expiry of the SIM Validity Period as provided in these Singtel hi! Terms. Singtel hi! SIM Cards that have been terminated, cannot be reinstated for any reason. 

iv. As termination of Singtel hi! SIM Card may impact third party services (including PayNow) associated with the terminated Singtel hi! mobile number, Customers are solely responsible for updating all third-party services (including PayNow) associated with the Singtel hi! mobile number upon termination of the Singtel hi SIM Card, and Singtel Mobile shall not be liable to the Customer in respect of the same. 

v. Customers will not be able to withdraw their unused wallet credits should they choose to terminate their Singtel hi! line or in the event that their Singtel hi! line expires.

vi. If you are a foreigner living or working in Singapore, we reserve the right to terminate or suspend any of your services upon the revocation or expiry of your foreigner work pass, student pass, Long-Term Visit Pass (LTVP) and/or other foreigner pass types (as may be applicable).

vii. For all new sign-ups from 27 August 2026, an activation fee of $30 is chargeable for termination or port-out within 90 days of plan activation. Where the fee applies, you authorise us to automatically charge it to the debit or credit card that is stored in your Singtel hi! account.

1. Singtel Mobile reserves the right to vary these Singtel hi! Terms without prior notice to the customer. 

2. The following terms and conditions are incorporated by reference: 

The General Consumer Terms and Conditions (https://www.singtel.com/personal/terms/general-consumer-terms) (“General Consumer Terms”); 

Specific Post-paid Mobile Terms and Conditions (https://www.singtel.com/personal/terms/postpaid-mobile-terms); and 

Specific Terms and Conditions for “Singtel hi! Tourist Plans” (https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-tourist/tnc) and  

the guidelines for acceptable conduct and use of Singtel hi! located at the Singtel hi! Website (https://singtel.com/hi), including all subsequent revisions or amendments.  

3. Local call usage is deducted from the bundled minutes on the Base Plan or Singtel hi! Plan, as the case may be, based on per minute block.  

4. As a fraud control measure, each incoming and outgoing call will be cut off automatically at 1 hour call duration.

5. Non-Commercial and Fair Usage Policy of Local Calls, Local SMS and Local Data 

i. Local Calls and local SMS are to any local mobile number. 

ii. Customers are to use this service for personal and non-commercial purpose only. To ensure that the activities of some users do not impair the ability of Customers to have access to reliable services, this service is conditional on fair usage by Customers. 

iii. Local calls are provided solely for live dialogue between, and initiated by, individuals for personal use and may not be used for any other purposes, including, but not limited to: monitoring services, transmission of broadcasts, transmission of recorded material, telemarketing, autodialed calls, excessive or abusive calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between individuals.

iv. SMS may not be used to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited commercial or bulk messages, mass SMS broadcasts, sending of messages via automated means, or for activities that will adversely affect the ability of users or systems to use Singtel Mobile's services, or for any other reason that in our sole discretion violates our policy of providing service for individual use. 

v. Local data may not be used to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited commercial or bulk messages; or for activities that will adversely affect the ability of users or systems to use Singtel Mobile's services, or for any other reason that in our sole discretion violates our policy of providing service for individual use. 

vi. Singtel Mobile reserves the right, without notice or limitation, to deny, terminate, modify, throttle, disconnect or suspend services if an individual engages in unfair, excessive or abusive usage or if Singtel Mobile, at its sole discretion, determines that action is necessary to protect the network from harm or degradation.