Specific Terms and Conditions for “Singtel hi!”

1. Singtel hi! is a postpaid SIM only mobile plan provided by Singtel Mobile. Your activation and continued use of Singtel hi! constitutes acceptance of our terms and conditions as amended from time to time (“Singtel hi! Terms”).

 

i. Singtel hi! SIM Card, Base Plan and/or Singtel hi! Plan once sold, is non-refundable or exchangeable for cash or any products. There will be no refund for any unused value upon card loss, damage, expiry, termination. 

 

ii. You are responsible for the safe-keeping and usage of your Singtel hi! SIM Card. Singtel Mobile shall not be liable to you for any loss, theft, misuse or damage of your Singtel hi! SIM Card. 

 

iii. Singtel hi! is available as a no contract postpaid plan and includes an option for recurring payments every 30 days, available only through the debit or credit card that is stored within the Singtel hi! mobile application (“Singtel hi! App”). The Base Plan and/or Singtel hi! Plan, shall expire at 2359 hrs on the date of expiry of the respective validity periods unless extended in accordance with this section. Customers may purchase up to six (6) Singtel hi! Plan top-ups in advance before the expiry of their existing plan, with each top-up extending the total validity period by the validity period of that top-up. Validity periods shall run sequentially, with each subsequent period commencing upon the expiry of the preceding period. Data usage shall be deducted from the data value of the most recent top-up first. Utilisation of all Singtel hi! Plan top-ups shall at all times be subject to the SIM card validity period. 

 

iv. Customers must be 16 and older to sign up for Singtel hi!. 

 

v. The bundled data, voice minutes and SMS under Base Plan and/or Singtel hi! Plan are only for use within Singapore. 

 

2. Singtel hi! Base Plan and/or Singtel hi! Plan details are as set out below or as may be determined by Singtel Mobile in its sole discretion. 

 

 

 

Worldwide* Data 

Andorra, Australia, Austria, Bangladesh, Belgium, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guam, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Mongolia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Saudi Arabia, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Uzbekistan, Vanuatu, Vietnam.

 

IDD value (20+ destinations) 

Australia, Bangladesh, Brazil, Brunei, Canada, China, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mongolia, New Zealand, Norway, Romania, South Korea, Thailand, USA, Philippines and Vietnam.

 

 

Worldwide* Data 

Andorra, Australia, Austria, Bangladesh, Belgium, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guam, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Mongolia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Saudi Arabia, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Uzbekistan, Vanuatu, Vietnam.

 

IDD (20+ destinations) 

Australia, Bangladesh, Brazil, Brunei, Canada, China, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mongolia, New Zealand, Norway, Romania, South Korea, Thailand, USA, Philippines and Vietnam.

 

 

Worldwide* Data 

Andorra, Australia, Austria, Bangladesh, Belgium, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guam, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Mongolia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Saudi Arabia, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Uzbekistan, Vanuatu, Vietnam.

 

IDD (20+ destinations) 

Australia, Bangladesh, Brazil, Brunei, Canada, China, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mongolia, New Zealand, Norway, Romania, South Korea, Thailand, USA, Philippines and Vietnam.

 

 

Worldwide* Data 

Andorra, Australia, Austria, Bangladesh, Belgium, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guam, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Mongolia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Saudi Arabia, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Uzbekistan, Vanuatu, Vietnam.

 

IDD (20+ destinations) 

Australia, Bangladesh, Brazil, Brunei, Canada, China, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mongolia, New Zealand, Norway, Romania, South Korea, Thailand, USA, Philippines and Vietnam.

 

_{*Senior plan is only available to all Singapore Citizens, Permanent Residents, Employment and Long-Term Pass holders aged 60 years old and above.}

_{**$10 hi! plan offer is applicable to successful online port-in customers only. Offer is valid for 12 months upon activation of service.}

_{***Singtel hi! 1-year plan is valid for 12 months.}

_{****15 Destinations refer to Australia, Bangladesh, Brunei, Cambodia, Hong Kong, India, Indonesia, Macau, Malaysia, Philippines, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam.}

 

 

Worldwide* Data 

Andorra, Australia, Austria, Bangladesh, Belgium, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guam, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Mongolia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Saudi Arabia, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Uzbekistan, Vanuatu, Vietnam.

 

IDD (20+ destinations) 

Australia, Bangladesh, Brazil, Brunei, Canada, China, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mongolia, New Zealand, Norway, Romania, South Korea, Thailand, USA, Philippines and Vietnam

 

 

Worldwide* Data 

Andorra, Australia, Austria, Bangladesh, Belgium, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guam, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Mongolia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Saudi Arabia, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Uzbekistan, Vanuatu, Vietnam.

 

IDD (20+ destinations) 

Australia, Bangladesh, Brazil, Brunei, Canada, China, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mongolia, New Zealand, Norway, Romania, South Korea, Thailand, USA, Philippines and Vietnam

 

 

Worldwide* Data 

Andorra, Australia, Austria, Bangladesh, Belgium, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guam, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Mongolia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Saudi Arabia, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Uzbekistan, Vanuatu, Vietnam.

 

IDD (20+ destinations) 

Australia, Bangladesh, Brazil, Brunei, Canada, China, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mongolia, New Zealand, Norway, Romania, South Korea, Thailand, USA, Philippines and Vietnam

 

 

*Senior plan is only available to all Singapore Citizens, Permanent Residents, Employment and Long-Term Pass holders aged 60 years old and above. 

**$10 hi! plan and $13 hi 5G+ plan offer is applicable to successful online port-in customers only. Offer is valid for 12 months upon activation of service. 

***Singtel hi! 1-year plan is valid for 12 months. 

 

 

i. Unused balances remaining in the Customer’s Singtel hi! Plans (including roaming data) may be rolled over provided the Customer tops up before the relevant Singtel hi! Plan expires. Customers may purchase up to six (6) Singtel hi! Plan top-ups in advance before the expiry of their existing plan, with each top-up extending the total validity period by the validity period of that top-up.  Customers may roll over their balances for up to the following limit:

 

 

3. The Singtel hi! Plans set out above are eligible for automatic recurring monthly top-ups.

 

i. Each Singtel hi! Customer is entitled to only have one (1) recurring Singtel hi! Plan at any time.

 

ii. If a Customer using a recurring Singtel hi! Plan wishes to switch to another Singtel hi! Plan, the Customer must cancel the existing recurring Singtel hi! Plan via the Singtel hi! App before purchasing a new Singtel hi! Plan with the recurring option. 

 

iii. Recurring Singtel hi! Plan will automatically renew every 30 days unless terminated prior to the expiry of such 30-day period through the Singtel hi! App. All unused balances under the Singtel hi! Plan shall be forfeited at the end of the Validity Period and may not be rolled over notwithstanding automatic renewal of the recurring Singtel hi! Plan. 

 

iv. Upon termination of a recurring Singtel hi! Plan, users can continue to use any remaining balances under their existing recurring Singtel hi! Plan until the end of the last 30-day period.

 

v. In case monthly recurring payment fails due to insufficient funds or other reasons, the plan may revert to the Base Plan and all unused balances remaining shall be forfeited at the end of the Validity Period.

 

i. The roaming data bundle comprised in the Singtel hi! Plan may be used whilst roaming in the following destinations and with the following preferred operators. 

 

 

 

 

Accessibility to data usage when roaming is dependent on Singtel Mobile’s roaming partners’ support of applicable network technology and functionality. Performance may be impacted by transmission limitations, terrain, in-building/in-vehicle use and other capacity constraints. Singtel hi! does not guarantee availability, speed and coverage of overseas partners’ network.

 

j. The IDD bundle comprised in the Singtel hi! Plan (where applicable) may be used for calling to the following destinations.

 

Countries Covered:

Australia, Bangladesh, Brazil, Brunei, Canada, China, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mongolia, New Zealand, Norway, Romania, South Korea, Thailand, USA, Philippines and Vietnam.

 

k. SIM Validity Period for Base Plan will be automatically renewed upon any purchase of a Singtel hi! Plan and/or Singtel hi! IDD Add-on Plan. The new SIM Validity Period will commence on the date of purchase of the new Singtel hi! Plan and/or Singtel hi! IDD Add-on Plan, as the case may be. 

 

l. Validity Period for Singtel hi! Plan (Bundled add-on) will be extended upon purchase of a new Singtel hi! Plan before the expiry of an existing Singtel hi! Plan. The Validity Period for the new Singtel hi! Plan will commence on the date of purchase of the new Singtel hi! Plan. All unused Bundled Values under an existing Singtel hi! Plan may be rolled over to the new Singtel hi! Plan, subject always to the Maximum Value as provided in this section. 

 

m. In the event that the Maximum Value in any Singtel hi! account is exceeded at any time, such excess value will be forfeited and the Customer shall have no claim whatsoever against Singtel Mobile in respect of the same. 

 

n. Monthly eBill for Singtel hi! Base Plan, including any fee waivers, will be delivered on the 11th of each month via Singtel hi! App. 

 

1. Customers are to use all IDD services strictly for personal and non-commercial purposes only. 

 

2. To ensure that the activities of some users do not impair the ability of Customers to have access to reliable services, this service is conditional on fair usage by Customers. 

 

3. Singtel Mobile reserve the right, without notice or limitation, to deny, terminate, modify, throttle, disconnect or suspend services if an individual engages in unfair, excessive or abusive usage or if Singtel Mobile, at its sole discretion, determines that action is necessary to protect the network from harm or degradation. 

 

4. Customers shall not abuse, misuse, exhaust or otherwise take unfair advantage of Singtel hi! IDD to the detriment of other Customers. 

 

5. Singtel Mobile’s records relating to usage and charges shall be conclusive evidence of the accuracy, completeness and truth of all matters stated therein and shall be binding on the Customer. The Customer agrees that Singtel Mobile's decisions on all matters pertaining to usage and charges are final. No further correspondence will be entertained in respect of the same.

 

1. To use Singtel hi! DataRoam services (“Singtel hi! DataRoam”), you will need a Singtel hi! DataRoam Add-on plan. 

 

 

2. Singtel hi! DataRoam service will automatically deactivate and all unused values shall expire at 2359 hrs on the date of expiry of the Validity Period for Singtel hi! DataRoam Add-on Plan unless extended in accordance with this section.

 

 

3. Validity Period for Singtel hi! DataRoam Add-on Plan will be extended upon purchase of a new Singtel hi! DataRoam Add-on Plan before the expiry of an existing Singtel hi! DataRoam Add-on Plan. The Validity Period for the new Singtel hi! DataRoam Add-on Plan will commence on the date of purchase of the new Singtel hi! DataRoam Add-on Plan. All unused values under an existing Singtel hi! DataRoam Add-on Plan may be rolled over to the new Singtel hi! DataRoam Add-on Plan, subject always to the Maximum Value as provided in this section. 

 

 

4. In the event that the Maximum Value in any Singtel hi! DataRoam account is exceeded at any time, such excess value will be forfeited and the Customer shall have no claim whatsoever against Singtel Mobile in respect of the same. 

 

 

5. Singtel hi! DataRoam services will be deactivated once the values has been completely utilized. To resume using Singtel hi! DataRoam Add-on services, you must purchase a new Singtel hi! DataRoam Add-on Plan. 

 

 

6. Singtel hi! DataRoam can only be used for roaming data in 15 destinations and with the preferred operators. Refer to the below table for the details for Singtel hi! DataRoam Add-on Plan and eligible list of destinations and preferred operators. Singtel Mobile reserves the right to change or withdraw Singtel hi! DataRoam Add-on Plan by publishing the updated details on singtel.com/hi website   

 

 

Destinations Covered and Preferred Operator:

 

 

 

7. Accessibility to data usage when roaming is dependent on Singtel Mobile’s roaming partners’ support of applicable network technology and functionality. Performance may be impacted by transmission limitations, terrain, in-building/in-vehicle use and other capacity constraints. Singtel hi! does not guarantee availability, speed and coverage of overseas partners’ network. 

 

 

8. Singtel hi! DataRoam does not support roaming data to other destinations that are not included in the list. 

 

 

9. Singtel hi! DataRoam Add-on Plans are non-refundable, non-transferrable, and cannot be used for any other purpose. 

 

 

10. Non-Commercial and Fair Usage Policy of Singtel hi! DataRoam Add-on Plan 

 

i. Customers are to use all DataRoam services strictly for personal and non-commercial purposes only. 

 

ii. To ensure that the activities of some users do not impair the ability of Customers to have access to reliable services, this service is conditional on fair usage by Customers.

 

 

iii. Singtel Mobile reserve the right, without notice or limitation, to deny, terminate, modify, throttle, disconnect or suspend services if an individual engages in unfair, excessive or abusive usage or if Singtel Mobile, at its sole discretion, determines that action is necessary to protect the network from harm or degradation. 

 

iv. Customers shall not abuse, misuse, exhaust or otherwise take unfair advantage of Singtel hi! DataRoam to the detriment of other Customers. 

 

 

11. Singtel Mobile’s records relating to usage and charges shall be conclusive evidence of the accuracy, completeness and truth of all matters stated therein and shall be binding on the Customer. The Customer agrees that Singtel Mobile's decisions on all matters pertaining to usage and charges are final. No further correspondence will be entertained in respect of the same. 

 

1. Customer must have a valid credit or debit card stored within Singtel hi! App for recurring payments to be charged. If no valid credit or debit card is stored within Singtel hi! App, the Singtel hi! Plan will be suspended.

 

 

2. Singtel Mobile reserves the right to vary these Singtel hi! Terms without prior notice to the customer. 

 

 

3. The following terms and conditions are incorporated by reference: 

 

4. Local call usage is deducted from the bundled minutes on the Base Plan or Singtel hi! Plan, as the case may be, based on per minute block. 

 

 

5. As a fraud control measure, each incoming and outgoing call will be cut off automatically at 1 hour call duration. 

 

 

6. Non-Commercial and Fair Usage Policy of Local Calls, Local SMS and Local Data 

 

i. Local Calls and local SMS are to any local mobile number. 

 

ii. Customers are to use this service for personal and non-commercial purpose only. To ensure that the activities of some users do not impair the ability of Customers to have access to reliable services, this service is conditional on fair usage by Customers. 

 

iii. Local calls are provided solely for live dialogue between, and initiated by, individuals for personal use and may not be used for any other purposes, including, but not limited to: monitoring services, transmission of broadcasts, transmission of recorded material, telemarketing, autodialed calls, excessive or abusive calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between individuals.

 

iv. SMS may not be used to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited commercial or bulk messages, mass SMS broadcasts, sending of messages via automated means, or for activities that will adversely affect the ability of users or systems to use Singtel Mobile's services, or for any other reason that in our sole discretion violates our policy of providing service for individual use. 

 

v. Local data may not be used to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited commercial or bulk messages; or for activities that will adversely affect the ability of users or systems to use Singtel Mobile's services, or for any other reason that in our sole discretion violates our policy of providing service for individual use. 

 

vi. Singtel Mobile reserves the right, without notice or limitation, to deny, terminate, modify, throttle, disconnect or suspend services if an individual engages in unfair, excessive or abusive usage or if Singtel Mobile, at its sole discretion, determines that action is necessary to protect the network from harm or degradation. 

 

 

7. Port-in Service

 

i. “Port-In Service” means a service provided by Singtel Mobile which allows a Customer to retain his non-Singtel Mobile postpaid mobile number by porting his line from his current mobile service provider (“Donor”) to a Singtel Mobile postpaid line. Customer consents to the release of Customer’s information to a third-party central number port service provider and/or the Donor for the purpose of activating the Port-In Service.

 

ii. Customer agrees to pay all outstanding charges to the Donor, including pre-termination charges, if any, prior to the activation of the Port-In Service.

 

iii. Upon commencement of the Port-In Service, Customer’s existing contract with the Donor shall automatically terminate.

 

 

8. Termination / Port-out Service 

 

i. Termination of a recurring Singtel hi! Plan via Singtel hi! App must be initiated at least 2 days before the next scheduled recurring payment date. In the event the Customer initiates a termination of the recurring Singtel hi! Plan less than 2 days before the next scheduled recurring payment date, the Customer will be charged for the next recurring payment.

 

ii. Singtel hi! SIM Cards will be terminated upon expiry of the SIM Validity Period as provided in these Singtel hi! Terms. Singtel hi! SIM Cards that have been terminated, cannot be reinstated for any reason. 

 

iii. As termination of Singtel hi! SIM Card may impact third party services (including PayNow) associated with the terminated Singtel hi! mobile number, Customers are solely responsible for updating all third-party services (including PayNow) associated with the Singtel hi! mobile number upon termination of the Singtel hi SIM Card, and Singtel Mobile shall not be liable to the Customer in respect of the same. 

 

iv. Customers will not be able to withdraw their unused wallet credits should they choose to terminate their Singtel hi! line or in the event that their Singtel hi! line expires.

 

v. If you are a foreigner living or working in Singapore, we reserve the right to terminate or suspend any of your services upon the revocation or expiry of your foreigner work pass, student pass, Long-Term Visit Pass (LTVP) and/or other foreigner pass types (as may be applicable). 

 

 

9. Personal Data 

 

i. We use your personal data to provide our services, keep your account secure, send you updates or offers, and meet our legal obligations. You can read more in our Singtel’s Data Protection Policy , and as provided in these Singtel hi! Terms.  

 

ii. If you have already given us permission (consent) to use your personal data, we will continue to use your personal data unless you tell us to stop.  You can withdraw your consent at any time.

 

iii. For marketing messages, you can withdraw your consent by going to “Me” → "Settings” in the Singtel hi! mobile app, and change your settings to stop receiving marketing messages. Your request will take effect within 21 days. If you wish to withdraw your consent for other uses of your personal data, please refer to our Singtel’s Data Protection Policy for more information on how to do so.

 

iv. Please note that if you withdraw consent for data that we need to provide your service, we may have to end your subscription. However, there will be no refunds. In that case, you will still need to follow your agreement, including other fees that may apply, as explained in our Singtel’s Data Protection Policy.

 

v. You have the right to access your personal data that we hold. Please log in to Singtel hi! App → “Me” →  “Contact Info” to view your personal data. If you are unable to find the data you require in the Singtel hi! App, please contact us via the chat bot in the Singtel hi! App. Please note that some types of data may not be accessible.

 

vi. We aim to keep the personal data we hold about you accurate, up-to-date, and complete. If you wish to correct or update your information, please log in to the Singtel hi! App → “Me” → “Contact Info” to make the necessary changes. To update other records, please contact us via the chat bot in the Singtel hi! App.

 

 

10. Suspension of Singtel hi! Mobile Service in the event of Suspected Account Compromise 

 

i. All Singtel hi! customers may suspend their Singtel hi! account if they suspect that their mobile number or account has been compromised (e.g. if a customer loses their mobile phone etc.) (“Emergency Suspension”). 

 

ii. Customers may carry out an Emergency Suspension by reaching out via chat to Singtel hi! Support on https://singtel.com/hi or via the Singtel hi! App.

 

iii. The Validity Periods for all relevant Singtel hi! services under the suspended mobile account shall continue to run during the period of the Emergency Suspension (“Emergency Suspension Period”). 

 

 

11. Barring Service (International Incoming Voice and SMS) 

 

i. The Barring Service is a free service that allows subscribers to block all incoming international calls and SMS to their mobile number, whether such calls are received by you in Singapore or overseas. This means that subscribers will be unable to receive all incoming international calls and SMS. For the avoidance of doubt, subscribers will still be able to make outgoing international calls and send international SMS. 

 

ii. Eligibility. The Barring Service is available to all Singtel hi! customers. 

 

iii. Method of Subscription. To subscribe or unsubscribe from the Barring Service, you may do so via the Singtel hi! App. You will be informed via SMS if you have successfully subscribed to or unsubscribed from the Barring Service. The Barring Service will take effect within 24 hours from your subscription to the Barring Service.

 

 

12. RCS

 

i. The RCS Service allows you to send and receive messages (“RCS Messages”) using Rich Communication Services (“RCS”) in compatible devices with RCS-capable messaging applications. The RCS Messages are exchanged via telephone numbers.

 

ii. RCS is enabled by default in compatible devices with RCS-capable messaging applications. You can disable or discontinue your use of RCS by turning off this setting in the messaging application.

 

iii. By using the RCS Service, you agree to: (i) the terms that govern the use of RCS, including but not limited to the Google RCS TOS available at https://jibe.google.com/intl/en_ZZ/policies/terms/ (as such terms and URL may be updated from time to time by Google); and (ii) Google and its affiliates’ right to collect, process, disclose and/or use your data for the purposes of providing RCS in accordance with Google’s prevailing privacy policy. Without prejudice to the foregoing, Google and its affiliates may use your data to: (i) prevent spam and other abuse; (ii) maintain and improve Google products and services; and (iii) provision RCS end users for internal purposes.

 

iv. RCS Messages are transmitted over the Internet. You may incur data charges in connection with your use of the RCS Service. RCS requires all parties in a conversation to support RCS or be RCS capable. If RCS is unavailable or the number with which you wish to exchange RCS Messages is not RCS capable, your messages may be transmitted as standard text messages (SMS).

 

v. No warranties, representations or guarantees of any kind (including message delivery, speed, or reliability) apply to the RCS Service, unless expressly provided. All implied conditions, warranties or other terms (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description) are excluded.

 

vi. You are responsible for any content that you post or transmit on or through the RCS Service. You shall access and use the RCS Service in a manner consistent with all applicable laws and regulations and you agree that you shall comply with any applicable acceptable use policies.

 

vii. The RCS Service may be modified, suspended, or discontinued by Singtel at any time.

 

viii. We use your personal data to provide and support RCS, including delivering RCS messages, maintaining your account, ensuring service security, sending service-related updates, and complying with our legal and regulatory obligations. You may refer to Singtel’s Data Protection Policy for more information.

 

ix. If you have provided your consent for us to send you RCS marketing messages, we will continue to do so unless you withdraw your consent. You may withdraw your consent at any time.

 

x. To stop receiving RCS marketing messages, you may email us at s-rbm-support@singtel.com with your request to terminate or opt out of RCS marketing messages. Your request will take effect within 10 business days from the date of receipt.