Prepaid hi! SIM Card Collection

Remember to bring along these documents to collect your Prepaid hi! SIM card:

  • Confirmation email/ booking QR 
  • Original Identification document (e.g. Passport, NRIC, S Pass etc.)

Do note:

  • SIM card registration is compulsory and activation of SIM card will be done upon collection, otherwise your SIM card will be invalid.
  • Effective from 1 April 2014, each customer can only register up to 3 Prepaid SIM cards. 
  • The person registering the SIM card at the collection point needs to be at least 15 years old.
  • Original physical passport must be presented for non-Singaporean / NRIC for Singapore citizen during redemption .
  • From 15 July 2024 under IMDA’s regulations, SIM registration with passport will be subjected to thirty (30) days validity. To retain your SIM for more than 30 days, re-registration is required at any Singtel Shop, Singtel Exclusive Retailer or Singtel mRemit Lucky Plaza #01-11 with a valid Singapore-issued Identity Card / Work pass within thirty (30) days of your SIM registration. After thirty (30) days, your passport registered Prepaid Card will be suspended without prior notice or liability to you, and there shall be no refund in relation to any such suspended Prepaid Card.

Collection Locations and Opening Hours

Central

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North

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West

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East

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