I am a Singtel Prepaid Subscriber, how do I get the free insurance?
You can get the free insurance either by 1) Performing a prepaid top-up of $30 and above, or 2) Purchasing the 30-Day Protect data plan for just $2.
What is the validity of the coverage?
The coverage is for 30 days. There will be an SMS reminder for you to top up (when your free insurance is about to expire) so that you can continue to be protected with the free insurance.
How many sets of free insurance can I get? Are they stackable?
You can get a maximum of 1 free policy coverage at any one time by performing a prepaid top-up of $30 and above, and a maximum of 3 free policy coverages at any one time by purchasing 3 sets of the 30-Day Protect data plan. All valid policy coverages are payable on top of each other. For example, a customer will be eligible to claim under (1) Free coverage for $30 top-up and above; (2) Free coverage for 30-Day Protect data plan; and (3) If he/she has valid coverage(s) under each plan.
Is the free insurance stackable in addition to the current insurance policy which my employer bought for me?
Yes, the free insurance is payable on top of other insurance policies.
When I enjoy 3 coverages, what does that mean?
You are protected with 3 times the coverage e.g. $9,000 ($3,000 x 3) for job loss after hospitalisation benefit.
Why is Singtel selling insurance?
Singtel is not selling insurance. Singtel is arranging for free insurance coverage to customers when they purchase eligible products/services from Singtel. The insurance provider is Income.
How do I nominate the insured person of the free insurance?
There is no nomination allowed. The insured person will be the official owner that is registered with the Prepaid Mobile account.
Is the insurance coverage transferable?
There is no transfer allowed. The insured person will be the official owner that is registered with the Prepaid Mobile account.
How do I receive my policy document?
You will receive your policy document via an SMS upon purchase of the 30-Day Protect data plan or upon opting in via hi!App if you perform a prepaid top-up of $30 and above.
How do I submit my claim?
You can call Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm or go to <a href="https://www2.income.com.sg/st_claim" target="_blank">income.com.sg/st_claim</a>.
If I have more questions about the insurance coverage, who can I ask?
You can call Income at 6788 6616 from Monday to Friday 8.30am – 6.30pm.
What is the new 30-Day Protect data plan?
For $2, the new 30-Day Protect data plan gives you 50MB local mobile data for 30 days and comes with free insurance.
Can I buy a 30-Day Protect data plan on any existing Singtel Prepaid Mobile service?
30-Day Protect data plan is not applicable for hi!Tourist SIMs and hi!Data SIMs.
Will my main card expiry be extended as well when I purchase a 30-Day Protect data plan?
Yes. Your hi! SIM Card expiry will be extended by 30 days when you purchase a 30-Day Protect data plan.
Where can I buy this 30-Day Protect data plan?
You can buy via hi!App or dial *100#.
How can I check my 30-Day Protect data plan balance and expiry date?
You can check your balance and expiry date via hi!App or dial *100#.