Singtel Carrier Billing FAQ & 3rd Party Contact Information

You will have to contact the 3rd Party Content Provider directly to initiate a refund. Contact information is provided above. Singtel will not be able to provide the refund directly to you.

Your mobile service might have been barred from using carrier billing service. Please contact singtel.com/help for assistance.

All charges will appear under the Content & Services (Bill on Behalf Goods/Services) in your Singtel bill.

Sample Bill #1: Google Play Charges



Sample Bill #2: App Store charges


Sample Bill #3: 3rd Party Content

You will be charged according to the list price of the digital content on 3rd Party Content Providers. The list price is inclusive of any applicable GST.

Singtel will not charge additional GST on top of the list price.

You'll have to provide proof of being overcharged. Contact the 3rd Party Content Provider directly to initiate a refund. Contact information is provided above.

Prior to your purchase, you would have requested to receive an OTP via SMS to your mobile. You have to input this OTP to authenticate the purchase.

You'll receive an SMS on your mobile device at the time of purchase.

The SMS will include transaction info such as item name, date of transaction, support contacts, and price breakdown.

Singtel Carrier Billing is a payment option for you offered by the content providers, you may switch to another payment method offered by the content providers.

You will no longer be able to pay via Singtel Direct Carrier Billing.

You will have to set up Singtel Billing on App Store and Play Store. For App Store, click here for instructions. For Play Store, click here for instructions. For other 3rd party content, use your new mobile number when prompted.

Yes, Direct Carrier Billing Service is available for purchases made from mobile device and PC/Mac, but requires access to the mobile for OTP verification to complete the purchase.

You will have to contact the 3rd Party Content Provider directly. Contact information is provided above.

All Direct Carrier Billing transactions are governed by Singtel’s Terms and Conditions for Direct Carrier Billing for Third Party App Stores which can be found at the bottom of singtel.com/dcb page.