Switching to GOMO? Here’s how to enjoy a smooth port-in experience.
Thinking of switching to GOMO? Smart choice!
Porting your existing mobile number is straightforward and simple. A few quick checks before you sign up can help ensure everything goes smoothly.
In this guide, you'll learn how to:
Before you port in: A quick checklist
Before you port in to GOMO, make sure you have got these covered.
Your existing mobile line is still active
Your current SIM must remain active until your number has been successfully transferred. Don’t cancel your existing plan yourself. Your previous telco provider will automatically terminate the line once the port-in is completed.
Your account details match exactly
All details such as your full name and NRIC/FIN should match the details registered with your current telco provider.
You are the registered owner
Only the registered owner of the mobile number can request a port in. If the number belongs to someone else, such as a family member or your company, you will need to complete the ownership transfer first before switching.
Once you have ticked these off, you are ready to port in!
How to port your number to GOMO?
The port-in process is simple. Here’s how to get started.
Step 1: Choose your preferred GOMO mobile plan
Pick the plan that best fits how you use your mobile data—whether that's for everyday browsing, streaming, travelling or working on the go.
GOMO offers no-contract SIM Only plans on Singapore's most reliable network, giving you the flexibility to manage everything online.
Step 2: Select "Keep my existing number"
During checkout, select the option to transfer your existing number.
You will be asked to provide details of your current mobile line.
Step 3: Complete eKYC verification
As part of your sign-up, you will need to complete eKYC (electronic Know Your Customer) verification.
This secure digital identity check confirms that you are the person signing up for the plan before your port-in request can be processed.
Most verifications are completed quickly, but delays can happen if the information you submit isn't clear or doesn't match official records. We will cover the most common reasons below.
Step 4: Complete your order and set up your SIM
Once you have submitted your order, you will receive an order confirmation.
Using an eSIM? Look out for an email with instructions to install your eSIM. You will receive a temporary number so you can start using your GOMO plan while your port-in is being processed.
Using a physical SIM card? Your port-in will begin after your SIM card has been delivered and successfully set up. Look out for an email with instructions to complete the setup.
Step 5: Wait for your port-in to be completed
Once everything is set up, GOMO will keep you updated on your port-in status via SMS. You will also receive an email once your port-in is complete.
For eSIM, your port-in should take 1–3 working days after submitting your order. For a physical SIM card, your port-in should take 1–3 working days after your SIM card is delivered and set up.
Having trouble with your port-in?
If your port-in is unsuccessful, look out for an email from GOMO with the next steps. You may need to contact your current mobile provider to update your details or resolve any outstanding issues first.
Still need help? Ask Zenmo for support.
Bonus tip: Make sure you're using a compatible 5G+ SIM
Once you have successfully switched to GOMO, check whether you are using a compatible 5G+ SIM. If you are on an eligible 5G+ plan and using a compatible device, upgrade to a 5G+ SIM to enjoy the full benefits of your plan.
With a compatible 5G+ SIM, you can enjoy:
Access to GOMO's 5G+ network by Singtel
Faster downloads and smoother streaming
Better support for gaming and video calls
A more future-ready mobile experience
Upgrade to a compatible 5G+ SIM if you:
Have switched to an eligible GOMO 5G+ plan.
Are still using an older SIM card.
Have upgraded to a 5G-compatible phone.
Are not seeing a 5G connection despite being in a 5G coverage area.
Ready to make the switch?
Find your nearest GOMO 5G+ SIM collection location here.
Common questions about switching to GOMO
Will I lose my mobile number?
No. You will keep your existing mobile number. While your port-in is in progress, use your temporary GOMO number to stay connected. Once the transfer is complete, your existing number will automatically replace the temporary number.
Can I continue to use my current mobile line while waiting for the port-in to be completed?
Yes. Continue using your current SIM until your number has been successfully transferred.
Why is my eKYC taking longer?
Most eKYC (electronic Know Your Customer) are completed quickly, but there are a few common reasons why yours may take longer.
1. Blurry or cropped NRIC photos
Make sure your identification document is:
Clear and well-lit
Fully visible
Not covered by fingers or reflections
Avoid taking photos in dim lighting.
2. Your selfie doesn't match your ID
The system compares your selfie with your identification document.
For the best results:
Remove sunglasses and masks
Face the camera directly
Take the selfie in a well-lit area
3. Your personal details don't match
Check that the information entered during sign-up matches exactly with:
Your identification document
Your existing telco records
This includes spelling, spacing and identification numbers.
4. Your identification document has expired
Before submitting your application, make sure your identification document is still valid.
Tips for a faster eKYC verification
Want to help your verification go through faster?
Here are a few easy tips:
Use a stable internet connection.
Complete the process in a well-lit area.
Clean your phone camera lens before taking photos.
Double-check every detail before submitting.
Avoid refreshing or exiting the verification halfway through.
Spending a few extra seconds checking everything now can save you much more time later.
What happens if my port-in fails?
If your request is unsuccessful, you will usually be notified of the reason.
Common issues include:
Mismatched account information
Your existing mobile line is no longer active
Is switching to GOMO simple?
Yes. As long as your account details are accurate and your eKYC verification is completed successfully, switching to GOMO is designed to be a simple digital process.
Stay connected the smart way
Switching mobile providers doesn’t have to be complicated. With a little preparation, you can enjoy a smoother port-in experience, complete your eKYC with fewer hiccups, and start using your new GOMO plan sooner.
Ready to join GOMO? Explore our range of GOMO 5G+ mobile plans, including 5G+ Senior and 5G+ Student & NS plans. Check out our latest GOMO promotions. Plus, eligible GOMO 5G+ customers can enjoy 15% off GOMO Broadband plans.
