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Your battery barely makes it through the day. The screen is cracked, and apps seem to take forever to open. You know something needs to change—but should you repair your phone or buy a new one?

A repair can give a phone you still like more time. A replacement can make sense when several problems are adding up. Before you spend, find out what is wrong and compare the cost with a phone you would actually want to use.

Information is accurate as of 28 September 2026. Device availability, prices, promotions, payment options and service eligibility may change. Please refer to the relevant Singtel pages for the latest details.

If you are short on time, start here:

There is no single price at which everyone should replace a phone. Get a repair quote, check any warranty or device protection coverage, and think about how long you would be happy using the phone afterwards.

A shorter battery life does not automatically mean you need a new phone. Check its battery health where available, then ask whether a battery replacement is possible and what it would cost.

If the phone otherwise works well, this may be the most useful repair to consider. If it also has a damaged screen or other faults, look at the combined cost.

A small crack and an unresponsive display are very different problems. If the damage affects touch controls or makes the screen difficult to read, get it assessed.

Compare the screen repair quote with the price of a replacement phone that suits your needs. Check for any other issues while you are at it.

Before replacing it, check whether its storage is nearly full and whether software and apps are up to date. If everyday tasks remain frustrating—or an app you depend on no longer works properly—a new phone may be more useful than another repair.

Need help understanding the fault? Explore Singtel Mobile Care and check which assessment or repair services apply to your device.

Start with the full repair quote, including any other faults that need fixing. Then compare it with the current price of a new phone you would be comfortable buying.

Price is only part of the decision. Ask yourself:

1. Will the repair solve the problem that bothers me most?

2. Is the phone still suitable for the apps and tasks I use every day?

3. Am I happy with its camera, storage and battery life apart from the fault?

4. What would I gain by replacing it now?

If a repair solves the issue and you still like your phone, keeping it may be the easy choice. If you would still be dealing with other problems afterwards, compare replacement options before approving the work.

Choose a realistic alternative based on what you use most. You can browse phones and other devices on Singtel Shop to see the broader range, current prices and available payment options.

For a starting point, here are a few different device-only options:

These are examples, not the only phones to consider. Compare a model that fits your needs and budget with the repair quote for your current phone.

Yes. Singtel Shop offers selected phones as device-only purchases, so you can replace your handset without signing up for a new mobile plan as part of that purchase.

Before ordering, check the new phone’s SIM or eSIM compatibility and the requirements of your current mobile service. If you also want to review your plan, read our guide to Singtel SIM Only plans.

Back up your photos, contacts and important files before sending your phone for repair or moving to a replacement. Check that you can access your accounts and any apps you rely on before clearing data from the old device.

If you decide to replace your phone, you can also check whether your old device has trade-in value.

Should I replace my phone if the battery is weak?

Not always. Check whether the battery can be replaced and compare the quote with the phone’s overall condition. If everything else works well, a battery repair may be enough.

Is it worth repairing a cracked phone screen?

It depends on the repair cost and the condition of the rest of the phone. Get a quote, then compare it with the price of a replacement you would actually buy.

Can I buy a phone from Singtel without changing my plan?

Yes. Selected phones on Singtel Shop are available as device-only purchases. Check the individual product page and confirm that your current SIM or eSIM and mobile service are compatible.

Get a repair quote first. If fixing the fault gives you a phone you are happy to keep using, that may be all you need.

If the cost of repairing it no longer makes sense for you, explore the full range of devices on Singtel Shop. Compare the current device-only options and choose a phone that solves the problems you have today.