Requests & Appointments

I am relocating to a new address. How do I inform Singtel to relocate my home services?
<p>Submit to relocate your home services 2-3 weeks in advance, as our appointment slots are subjected to availability.</p><p>The request can be made via any of the following:</p><ul><li>Visit <a href="https://www.singtel.com/personal/my-account/manage-accounts/relocate-services">My Account</a></li><li>Make <a href="http://www.singtel.com/reloreq">Home Service Relocation Request</a></li><li> Calling 1688 (Relocation Hotline Operation Hours: Mon-Sat 8am-6pm</li></ul>
What are the charges to relocate my service(s)?
You can view the table of charges for your relocation request at <a href="/personal/support/account-billing/relocation/charges">Relocation Charges</a>.
How many days in advance should I inform Singtel to relocate my services to a new address?
<p>Your relocation request should be submitted as early as possible (2 – 3 weeks in advance) as our appointment slots are subjected to availability.</p>
What should I do if I want to change my relocation date/appointment?
<p>Inform Singtel at least 3 working days before your appointment to avoid additional charges for making an appointment change.</p> <p>You can request for the appointment change by any of the following:</p> <ul><li>Visit <a href=”https://myaccount.singtel.com/MyAccount/account_summary.aspx”/>My Account</a></li><li>Visit any <a href=” http://info.singtel.com/Store-locator”/>Singtel Shop</a></li><li> Calling 1688 (Relocation Hotline Operation Hours: Mon-Sat 8am-6pm</li></ul>
I need to relocate services that are under a different person’s name (spouse, family member, friend). What should I do?
<p>In order to protect the customer’s account, we need to verify the request with the registered customer through the phone before proceeding to process the relocation. You may provide us with a contact number that we can use to contact the registered customer for confirmation. Alternatively, you may ask the registered customer to call Singtel at a timing convenient for them to confirm the request.</p>
I am relocating to a business address/location. What should I do?
<p>We are unable to relocate residential services to a business address, and you will need to apply for new services under business rates. Your previous residential service will be ceased, and any early termination charges will be waived.</p><p>For addresses which are both residential and business, supporting documents will need to be provided to prove that the subscribed services are used for residential purposes.</p><p>You may wish to call 1688 for advice on how to proceed.</p>
Can I relocate my services by myself?
<p>A Singtel engineer will need to install your services for you as they will be required to configure a new Optical Network Terminal for your new address.</p><p><a href=http://info.singtel.com/personal/support/relocating-home-services#relocharge/>Charges</a> for the installation service will apply.</p>
Do I have to bring my old equipment over to my new address if I am relocating?
<p>You will need to bring along the following equipment(s) when relocating:</p><ul><li>Modem/Residential Gateway</li><li>Singtel TV equipment, if any (e.g. Power Adaptor, Set Top Box, Remote Control)</li><li>Cables (e.g. Cat5E, HDMI, RJ45)</li><li>Optical Network Terminal</li></ul><p>You may also prepare a TV set and computer/laptop for testing during the installation.</p>

Services Related

Can I retain my existing telephone number when I relocate?
<p>You can retain your existing telephone number only if any of the following applies :</p><ul><li>You are using Singtel Home Digital Line</li><li>You are subscribed to Number Retention Service</li></ul><p>If neither of the above applies, submit your request and our Customer Care Officer will get in touch with yo.</p>
When will my services at the old address be available until, and how soon can I use my services at the new address?
<p>Your services will be cut-off at 12:01AM on your relocation appointment date, and services at your new address will work after installation is completed.</p>

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