Our website uses cookies to improve our site and your online experience. By continuing to use our website, you consent to cookies being used. See our
Cookie Policy to find out more.
3. Grant of Probate/Grant of Letters of Administration
Open
This document is only required if you're transferring a mobile postpaid number of the deceased. Mobile numbers are regarded sensitive as they are linked to banking verification.
The 2 grants legally recognise an individual as someone who will manage the deceased's estate.
Only the person named in the deceased's will as the executor of the deceased's estate can apply for this.
Who can apply for this?
Only a beneficiary to the deceased's estate can apply for this.
This person will be legally recognised as the administrator of the deceased's estate.
Don't have either of the above documents? You can also submit a Statutory Declaration declaring that there are no objections to the transfer of ownership. Learn more
Not a Singtel customer? You'll have to do this in a Singtel store. Learn more
(Online option coming soon!)
Additional information
What happens next?
Open
1. Receive confirmation phone call from us
Expect to receive our call within 3 to 5 working days.
During the call, we'll send you a link to verify your identity via Singpass.
2. Pack up broadband/TV equipment (only if applicable)
Get ready to pass the broadband/TV equipment to the new account holder.
3. Look out for an email and SMS from us
After transfer completes, you'll receive an SMS and a Service Agreement email detailing the transfer of service(s).
Transfer services in store instead
Open
You can visit any Singtel store with your NRIC and the documents listed above (1-4).
If you’re a non-Singaporean, bring along your:
a. Long-term pass
i. Employment Pass/S-Pass (at least 6 months validity) OR
ii. Work Permit or Dependant’s Pass/Long-Term Visit Pass (at least 12 months validity)
b. Passport
c. Purchase agreement/Tenancy letter showing proof of occupancy of over 6 months
.png){kind=small}
.png){kind=spacer}
