Charges Not Shown on Bill
I have recently changed my plan. Why is the new plan not reflected in my bill yet?
Your bill was processed before your new plan had been activated. The subscription charges for your new plan and the refund for the subscription of your old plan will be reflected in your next bill.
I called your Customer Service and was promised that my charges will be waived. Why is the waiver not reflected in the bill?
Your bill was processed before the waiver had been approved. The waiver of charges will be reflected in your next bill.
Calculation of Charges
How are mobile roaming charges calculated?
To see how the mobile roaming charges are calculated, please refer to "AutoRoam" or "Pay-As-U-Roam" bill explainer page.
I have recently changed my subscription plan. How will my charges be calculated?
To see how the new subscription charges are calculated, please refer to the "Changed Plan/Re-contract" bill explainer page.
Higher Than Expected Bill Charges
Why are my mobile usage charges higher than usual?
This could be due to a few reasons:<br>1. You may have changed your billing cycle to a later date and which results in a longer billing period. <br>2. Long duration international calls or roaming calls that you have made.<br><br>If you wish to view the detailed charges of your bill, please sign up for eBill <a href="https://www.singtel.com/personal/my-account/login?referenceUrl=https://mybill.singtel.com/ebill/mybill.asp">here </a>where your call details are provided at no cost.
Why is there a change in my bill charges?
1. Subscription to new services result in pro-ration for the current month & a full month subscription billed in advance.<br>For examples on calculation of charges for new services, please refer to the "Understanding your new bill" section.<br><br>2. An upgrade or change of your service results in partial month charges for new services & a refund for the old service.<br>For examples on calculation of charges for change of plans, please refer to the “Changed Plan/Re-contract” section.
Roaming Calls and Charges
What are AutoRoam and AutoRoam re-routed IDD Calls?
1. AutoRoam is a value-added service that allows you to stay in touch via phone calls, SMSes and data when you travel overseas. AutoRoam automatically connects you to Singtel’s roaming services without any additional surcharge to current roaming rates.<br> <br>2. AutoRoam re-routed IDD Calls are incoming calls you received while you were overseas which have been re-routed from Singapore to the country you are in. You will be billed the Singtel IDD rate for such calls.
What is GlobalDial 121?
GlobalDial 121 is a service that allows you to call back to Singapore and other countries while you are roaming overseas. To see how the charge is being presented on the bill, please refer to <b>"AutoRoam"</b> or <b>"Pay-As-U-Roam"</b> bill explainer page.
Why is there a surcharge for Pay-As-U-Roam (PAUR)?
With no registration fee and no recurring monthly fee, PAYR enables you to stay in touch via phone calls, SMSes and data in more than 238 international destinations. You are also able to make calls using GlobalDial 121 or IDD001 and enjoy competitive savings. You’ll receive all these benefits with just a 25% surcharge to your roaming call charges.<br>To see how the charge is being presented on the bill, please refer to <b>“Pay-As-U-Roam”</b> bill explainer.
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