Reminder charges or late payment fees
 

Reminder charges

If you had missed or have not made the full payment by the payment due date stated in your bill, you will receive a payment reminder notice and $5.45 (incl. of GST) will be applicable.


Avoid reminder notice charge

To avoid further reminder charges, check that you have made the total outstanding payment (current + outstanding amount) before the due date indicated on your latest bill statement.

Example of outstanding amount and current charges on bill statement

 

Final notice charge

If the overdue amount is not received after the reminder notice above, a final reminder notice may be sent and a late payment fee of $21.80 (incl. of GST) will be applicable. Do pay the full amount immediately to avoid any service disruption.

Modes of delivering reminder notices

For eBill customer, they will receive payment reminder/ final reminder notice via email.

For non eBill customer, they will receive payment reminder/ final reminder notice via mail.

Avoid final notice charge

To have a peace of mind over your bill payments, sign up for recurring monthly payment via GIRO or credit card. Learn more about bill payment methods.

 

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