Purchase, set up and manage eSIM

What is eSIM? What are the benefits of getting an eSIM?
An eSIM, or embedded SIM, is a digital SIM card that is built into your device, removing the need for a physical SIM card. With an eSIM, your device can connect to a mobile network without the need for a physical SIM card. Benefits of using an eSIM over a physical SIM<ul><li>Allows multiple mobile lines to be held on a single device</li><li>Facilitates easy switching between different mobile lines</li><li>Seamless delivery via email</li>
Is my device eSIM-compatible?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/check-device-esim-compatibility" target="_self">Get started</a>
How do I purchase an eSIM or switch from a physical SIM to eSIM? How much does it cost?
Choose a phone plan and select eSIM as your SIM type. eSIM fee will be waived for all first-time users (new number, port-in, recontract). If your contract has not ended but you want to switch to an eSIM, this is chargeable at $10.90. 
After purchasing, how will I receive my eSIM?
Online purchase of eSIM with a device You’ll receive your eSIM via email after you have received your device. Online purchase of eSIM without a device You’ll receive your eSIM within 15 minutes via email.After that, follow the email instructions to <a href="/personal/support/mobile-postpaid/esim/install-esim-on-device.html">install your eSIM</a>.
I already have a physical SIM. Can I use it with an eSIM?
Yes, if your device supports dual-sim functionality. Most devices can accommodate up to 2 active mobile lines.
Can I retain my mobile number if I switch to a Singtel eSIM?
Yes, your mobile number will remain the same regardless of your SIM type.

How many eSIMs can I have on my device?
Most devices can accommodate at least 5 eSIMs, but you can only have 2 active mobile lines at a time. This includes combinations of physical SIM and eSIM, or 2 eSIMs. Important to note: Dual eSIM support is not widely available across most devices yet. Check with your device manufacturer to be sure.
How to label my eSIM and switch between multiple SIM profiles?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/label-esim-switch-between-sim-profiles" target="_self">Get started</a>
Can I install my eSIM on a second device or transfer my eSIM to another device?
No, the eSIM installation email you received is only valid for one-time use. This prevents unauthorised access to your eSIM. <a href="https://help.singtel.com/chat">Chat with us</a> to get another eSIM. Each replacement costs $10.90.
Change to or request a new eSIM
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/change-to-request-new-esim" target="_self">Get started</a>
I lost my phone and need a replacement eSIM. What should I do?
<a href="https://help.singtel.com/chat">Chat with us</a> to suspend your line and request for a replacement eSIM. You’ll be able to retain the same mobile number.
Does a factory reset remove my eSIM?
No, you can exclude your eSIM from the factory reset.
How can I remove an eSIM from my device?
In your device settings, go to the Mobile Service/SIM Manager page. Select the eSIM you want to remove from the SIM profiles listed. Important to note: Your eSIM can only be installed once. If it is removed by accident, a replacement eSIM will cost $10.90.

Receive "unable to activate eSIM" message (iOS)
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/unable-to-activate-esim-ios" target="_self">Get started</a>
Stuck at Activate eSIM screen (iOS)
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/stuck-at-activate-esim-screen-ios" target="_self">Get started</a>
Have not received eSIM via email
Make sure to check your email's spam folder. Transferred your number to Singtel? You'll receive it via email after port-in has completed. Otherwise: If you bought your eSIM online with a device, you'll receive it via email after device delivery. If you bought your eSIM online without a device, you'll receive it via email within 15 minutes. Haven't got it yet? <a href="http://help.singtel.com/chat">Chat with us</a>.
No mobile data, calls, or SMS on eSIM after successful activation
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/no-mobile-data-calls-sms-esim-after-activation" target="_self">Get started</a>
Receive "eSIM cannot be added" message (iOS)
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/esim-cannot-be-added-ios" target="_self">Get started</a>
Receive "Unable to install eSIM" message on My Singtel app
<img src="/content/dam/singtel/personal/support/mobile-postpaid/esim/esim-troubleshooting/troubleshoot-6-unable-to-install-eSIM%403x.png" width="350" height="350"> This typically happens when you have already installed the eSIM on a device, and the link cannot be reused. If you need this eSIM to be installed on a different device, <a href="http://help.singtel.com/chat">chat with us</a> to request for a new eSIM. Charges apply. 
Receive "Your SIM is not supported" message (iOS)
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/sim-not-supported-ios" target="_self">Get started</a>
Receive "Unable to complete cellular plan change" message (iOS)
<img src="/content/dam/singtel/personal/support/mobile-postpaid/esim/esim-troubleshooting/troubleshoot-8-unable-to-complete-cellular-plan-change%403x.png" width="350" height="350"> Make sure that you're installing your eSIM with a stable internet connection. Some tips: <ul><li>Avoid public WiFi networks</li><li>Switch off airplane mode</li>