Getting started

What is eSIM? What are the benefits of getting an eSIM?
An eSIM, or embedded SIM, is a digital SIM card that is built into your device, removing the need for a physical SIM card. <br><br>With an eSIM, your device can connect to a mobile network without the need for a physical SIM card.<br><br><b><u>Benefits of using an eSIM over a physical SIM</b></u><ul><li>Allows multiple mobile lines to be held on a single device</li><li>Facilitates easy switching between different mobile lines</li><li>Seamless delivery via email</li>
Is my device eSIM-compatible?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/check-device-esim-compatibility" target="_self">Get started</a>
How do I purchase an eSIM or switch from a physical SIM to eSIM? How much does it cost?
Choose a phone plan and select eSIM as your SIM type.<br><br>eSIM fee will be waived for all first-time users (new number, port-in, recontract).<br><br>If your contract has not ended but you want to switch to an eSIM, this is chargeable at $10.90.<br><br>
After purchasing, how will I receive my eSIM?
<b><u>Online purchase of eSIM with a device</b></u><br>You’ll receive your eSIM via email <b>after</b> you have received your device.<br><br><b><u>Online purchase of eSIM without a device</b></u><br><p>You’ll receive your eSIM within 15 minutes via email.</p><p>After that, follow the email instructions to <a href="/personal/support/mobile-postpaid/esim/install-esim-on-device.html">install your eSIM</a>.</p>
I already have a physical SIM. Can I use it with an eSIM?
Yes, if your device supports dual-sim functionality. Most devices can accommodate up to 2 active mobile lines.
Can I retain my mobile number if I switch to a Singtel eSIM?
Yes, your mobile number will remain the same regardless of your SIM type.

Install and activate eSIM

How do I install eSIM on my device?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim/install-esim-on-device" target="_self">Get started</a>
Have issues installing your eSIM?
Make sure these are in order:<ol><li>Your device is <a href="https://www.singtel.com/content/dam/singtel/personal/products-services/mobile/prepaid-plans/hi-touristsimcard/pdf/eSIM Supported Devices.pdf">eSIM-compatible.</a></li><li>You have a stable internet connection.</li></ol><br><br>If you’re still facing issues, <a href="http://help.singtel.com/chat">chat with us</a>.
How long after installation can I start using my eSIM? How do I activate my eSIM?
The time taken for network activation differs from case to case. For more details, read more about <a href="/personal/support/mobile-postpaid/activate-and-use-new-esim.html">SIM activation</a>.
I have not received my eSIM via email. What should I do?
Make sure to check your email’s spam folder.<br><br><b><u>Online purchase of eSIM with a device</b></u><br>You’ll receive your eSIM via email <b>after</b> you have received your device.<br><br><b><u>Online purchase of eSIM without a device</b></u><br><p>You’ll receive your eSIM within 15 minutes via email. if you still have not received it after that, <a href="http://help.singtel.com/chat">chat with us.</a></p>

Manage eSIM

How many eSIMs can I have on my device?
Most devices can accommodate at least 5 eSIMs, but you can only have 2 active mobile lines at a time. This includes combinations of physical SIM and eSIM, or 2 eSIMs.<br><br><b>Important to note:</b> Dual eSIM support is not widely available across most devices yet. Check with your device manufacturer to be sure.
How can I switch between multiple SIM profiles on my phone?
In your device settings, go to the Mobile Service/SIM Manager page. Select the SIM/eSIM you want to turn On/Off from the SIM profiles listed.<br><br><b>Important to note:</b> Although a device may support installing multiple SIM profiles, only 2 mobile lines can be active at a time.
Can I install my eSIM on a second device or transfer my eSIM to another device?
No, the eSIM installation email you received is only valid for one-time use. This prevents unauthorised access to your eSIM. <br><br><a href="http://help.singtel.com/chat">Chat with us</a> to get another eSIM. Each replacement costs $10.90.
I lost my phone and need a replacement eSIM. What should I do?
<a href="http://help.singtel.com/chat">Chat with us</a> to suspend your line and request for a replacement eSIM. You’ll be able to retain the same mobile number.
Does a factory reset remove my eSIM?
No, you can exclude your eSIM from the factory reset.
How can I remove an eSIM from my device?
In your device settings, go to the Mobile Service/SIM Manager page. Select the eSIM you want to remove from the SIM profiles listed.<br><br><b>Important to note:</b> Your eSIM can only be installed once. If it is removed by accident, a replacement eSIM will cost $10.90.
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