No mobile data, calls or SMS on eSIM after successful activation

This could happen if you enabled another SIM on your device.

Try these steps:

1. Check whether the SIM you have enabled on your device is the new eSIM.

If you have not assigned a custom label to your eSIM, you can identify it by matching its ICCID with the one in your Service Agreement email. The SIM with the matching ICCID is the eSIM you need to enable as your default line.

iOS: Settings > General > About > scroll down to your SIM information

Android: Settings > About Phone > SIM Status  > scroll down to your SIM information

Samsung: Settings > SIM Manager > click on the eSIM for more details

2. Turn on the correct eSIM in your device settings.

iOS: Settings > Mobile Service > Toggle On

Android: Settings > Network & Internet > SIMs > Select eSIM > Use this SIM > Toggle On

Samsung: Settings > Connections > SIM Manager > Toggle On

3. Set up the eSIM as your default line.

iOS: Settings > Mobile Service > Default Voice Line > Select eSIM

Android: Settings > Network & Internet > Calls & SMS > Select your preferred SIM for calls and SMS

Samsung: Settings > Connections > SIM Manager > Scroll down to Preferred SIMs

4. Restart your device.