There is loss of connection between the set-top box and network devices

What can you do?

1. Check that the cable connection is secured between the set-top box and other network devices such as Optical Network Router (ONR), router or mesh. 

2. Switch off and on the network devices and set-top box.

3.  Allow 2 mins for the set-top box to restore.
 

How to know it worked?

Your TV will display the loading screen and after 2 mins, the last tuned channel will be shown.