1. Check that the set-top box is securely plugged to the network devices such as Optical Network Router (ONR), router or mesh LAN port.

2. Switch off and on your network devices such as Optical Network Router (ONR), router or mesh followed by your set-top box.​

3. Allow 2 mins for all devices to restore.
 

Your TV will display the last tuned channel. Use your Singtel TV remote control to switch to any of your subscribed channels.​