Terms and Conditions of Service - SingNet
1. Definition and Interpretation
1.1 In these Specific Terms and Conditions, the following words and expressions shall have the following meanings:
"Access Medium" means the medium (whether a fixed-line telephone, mobile cellular phone, modem or otherwise, including a computer) stipulated or approved by SingNet by or through which the Customer may utilise the Service;
"Customer" means any person who applies or subscribes for or utilises any Service;
"IDA" means the Info-communications Development Authority of Singapore;
"Internet Code of Practice" means the internet code of practice issued by SBA including all subsequent supplements, revisions or amendments thereto;
"Line" means a telephone line provided by Singtel to which a telephone may be connected for voice calls or facsimile transmissions to be made or received;
"Login Name" means any number or alphanumeric symbols or characters assigned by SingNet to the Customer as Login Name, Login ID, User Name or User ID (whether or not applied for or selected by the Customer) to be used by the Customer, in conjunction with the Password, to access the Service;
"Minimum Subscription Period" means a period of three (3) months or such other period as may be stipulated by SingNet as the minimum subscription period before or when the Customer applies for the Service;
"Password" means any number or alphanumeric symbols or characters initially assigned by SingNet to the Customer as the Password (including any changes thereafter whether or not selected by the Customer) to be used by the Customer, in conjunction with the Login Name, to access the Service;
"SBA" means the Singapore Broadcasting Authority;
"School" means any school registered pursuant to the provisions of the Education Act;
"Service" means the provision by SingNet to the Customer of access to the Internet through the Access Medium and includes such other service or facility relating thereto provided by SingNet from time to time which SingNet designates as a service or facility in relation to which these Specific Terms and Conditions shall apply;
"SingNet" means SingNet Pte Ltd and its successors;
"Singtel's Fixed-Line Terms" means Singtel's Specific Terms and Conditions Relating to Fixed-Line Telephone Service; and
"Singtel System" means any electronic or telecommunications system operated or used by Singtel, SingNet or any one or more Singtel Group Corporations.
1.2 The words and expressions used in these Specific Terms and Conditions which are defined in the General Terms but are not defined in these Specific Terms and Conditions shall have the same meanings as defined in the General Terms unless the context otherwise requires.
1.3 The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions.
2. Service and Commencement
2.1 The Customer shall promptly procure for the provision and installation of the Access Medium through which the Service will be provided. In cases where the relevant Access Medium is a Line, the provisions of the Singtel's Fixed-Line Terms shall apply (including but not limited to the provisions relating to the installation, relocation or inspection of the Line).
2.2 The Service shall commence as from such date as SingNet may notify the Customer in writing regardless of:
a. whether the Customer shall have completed the procurement and installation of the Access Medium by that date; or
b. whether the Access Medium is or remains installed or operational as from or at any time after that date.
2.3 The Customer shall use, and procure and ensure that its servants and agents shall use, the Service in accordance with the Acceptable Use Policy, the Internet Code of Practice and with such other guidelines, rules and requirements as Singtel, SingNet, or the SBA may issue from time to time Provided that nothing in the Acceptable Use Policy, the Internet Code of Practice or any such other guidelines, rules and requirements shall affect, vary, modify or alter the terms of the agreement between the Customer and SingNet as contained in the General Terms and the Specific Terms and Conditions herein.
2.4 The Customer is advised to put the Residential Gateway (RG) on a flat surface in which:
- It is not near to blockage such as building structure, natural or artificial barriers.
- It is not kept in enclosed area that will affect line-of-sight signal coverage.
- It is not near to electronic devices, including, but not limited to microwave ovens, Bluetooth devices, cordless phones to reduce interference of same frequency.
- It is not near to water containing equipment filled with water to prevent wireless signal from being absorbed by water.
The signal strength may vary or fail altogether due to above mentioned factors which are not within SingNet's control, SingNet shall not be liable for any loss or damage arising from such interference or failure. Customer shall be solely responsible for providing all equipments necessary such as repeaters, at its own cost, to extend wireless coverage beyond above mentioned limitations should the need arise.
The Customer acknowledges that the Modem bundled with the Service is not a product that is guarantee by SingNet. The Modem shall carry the manufacturer’s standard product warranty. The Customer shall refer to the manufacturer for full details of the charges and after sales support and warranty.
3. Minimum Subscription Period
3.1 The Customer shall not terminate the Service until after the expiry of the Minimum Subscription Period.
In the event that the Service is terminated before the expiry of the Minimum Subscription Period by the Customer for any reason whatsoever or by SingNet as a consequence of any breach by the Customer of any of the obligations or duties of the Customer, then notwithstanding any provision to the contrary in the General Terms:
a. the Customer shall pay SingNet the difference between:
i. the total Fees and Charges which SingNet would have imposed or charged the Customer for the Service, including the use thereof for the Minimum Subscription Period, had the Service not been terminated prior to the expiry of the Minimum Subscription Period; and
ii. the total amount paid by the Customer to SingNet as subscription and usage fees or charges for the Service for the period during which the Service was subscribed by the Customer; and
b. any and all charges which has been discounted, waived or reduced by SingNet on the basis that the Customer subscribes or utilises the Service for the Minimum Subscription Period may be reinstated and imposed by SingNet on the Customer retroactively as from the date of commencement of the Service.
4. Student Subscribers
4.1 The Customer, if below the age of twenty-one (21) years, shall upon reaching the age of twenty-one (21) years give written notice thereof to SingNet.
4.2 Any concession or discount in or reduction or waiver of any rate, fees or charges of the Service granted to by the Customer by virtue of the Customer being below the age of twenty-one (21) years, shall cease to be applicable upon and as from the Customer reaching the age of twenty-one (21) years whether or not SingNet has been notified or is otherwise aware thereof and SingNet shall be entitled to charge the Customer for the Service retroactively as from the date the Customer reaches the age of twenty-one (21) years such rates, fees or charges applicable on the basis that such concession, discount, reduction or waiver had ceased to apply.
4.3 If at the time of application for the Service, the Customer is a student at any School or institution of higher learning in Singapore, SingNet may terminate the Service at any time after the Customer ceases to be a student at a School or institution of higher learning in Singapore for any reason whatsoever.
5.1 The Customer shall not disclose to any person the Customer's Password and shall not permit or authorise any person to use the Customer's Login Name or Password for any purpose whatsoever.
5.2 SingNet may treat any access or utilisation of any Service at any time by use of the Customer's Login Name and Password as access or use of the Service by the Customer notwithstanding that the use thereof by any other person without the knowledge or authority of the Customer.
5.3 The Customer upon learning that any person has acquired knowledge of the Customer's Password or has used the Customer's Password to access or utilise any Service or effect any transaction (whether with or without the knowledge and consent of the Customer) shall:
a. immediately notify SingNet thereof;
b. at SingNet's request, make a police report thereof;
c. provide SingNet with any other information relating thereto as SingNet may require; and
d. immediately change the Password.
6. SingNet Email Account
6.1. SingNet requires that the Customer signs into his/hers free SingNet Email account at least every 6 months. Failure to do so will (unless provided otherwise in an offer for paid services) result in termination of your SingNet account and the Customer may permantely lose his/her content on that portion of the SingNet Email Service.
6.2 If the custoemr signed up for a paid portion of the SingNet Email Service and fails to make a on-time payment, SingNet reserves the right to suspend or cancel that servcie in its sole discretion.
7. Management of Systems and Data
7.1 SingNet reserves the right to manage and control access to any computer or any Singtel System or any computer linked to any Singtel System and any data stored therein, in a manner deemed appropriate by Singtel, and to delete any data (whether belonging to, provided or stored by the Customer or otherwise), notwithstanding that such access and the storage of such data is a requirement or constitutes a part of the Service.
7.2 None of Singtel, SingNet or any Singtel Group Corporation shall have any obligation or duty to review or edit (periodically or otherwise) the data stored in any computer or any Singtel System or any computer linked to any Singtel System.
7.3 The Customer shall be solely responsible for ensuring that the data retained or stored by or for the Customer on any Singtel System does not exceed the storage capacity allotted to the Customer by SingNet from time to time.
Subject always to Clause 3 above, either Singtel or the Customer may terminate the Service at any time by giving the other not less than seven (7) working days' prior notice of such intention to terminate.
9. Changes in Usage Plan
If the Customer wishes to change any usage or fee plan applicable to any Service, the Customer shall give written notice thereof to SingNet. The change, if consented to by SingNet, shall take effect as from the first day of the calendar month immediately following the calendar month in which any such notice was given if given within the first fifteen (15) days of the month and in any other case as from such other date as SingNet may determine.
The Customer shall be bound by and shall fully observe and comply with all the General Terms as well as such other terms and conditions as may be agreed or accepted by the Customer. The rights and protections conferred on SingNet under these Specific Terms and Conditions shall be additional to the rights and protections conferred on SingNet under the General Terms and any other terms and conditions agreed or accepted by the Customer.