Terms and Conditions for Singtel mio Plan
Terms and Conditions for Singtel mio Plan
|Incorporation by reference
|In addition to:
or from Singtel Mobile on written request.
|Definitions and Interpretation
|In these Specific Terms and Conditions, the following words and expressions shall have the following meanings:
|The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions.
|Eligibility and Duration of mio Plan
|Existing Singtel Customers
|For a Customer, who currently subscribes to any of the Services, to be eligible for the application of the mio Plan, the following is required:
|If the Customer is a new individual customer who currently does not subscribe to any of the Services and intends to apply for the mio Plan, the following are required:
|Service Activation of mio Plan
|The term of the mio Plan will commence on the date on which the last Service in the mio Plan is activated ("Contract Start Date"), in the following manner:
|Fees and Registration
|A registration charge (at prevailing rates) will be payable upon application for a mio Plan. The applicable registration charge will be based on whether (i)the Customer is a new customer who does not currently subscribe to any of the Services (ii) the Customer is an existing customer who subscribes for one (1) Service (iii) the Customer is an existing customer who subscribes for two (2) Services.
|If a Customer is a foreigner, the following deposits are applicable:
|Singtel Mobile reserves the right to impose a deposit according to Singtel’s credit rating.
|The Customer has to pay the installation charges (at prevailing rates) for SingNet BroadBand Service(s):
Note: Maintenance Job includes work done to the PC/notebook and/ or modem to obtain the broadband access available.
|Upgrade and Downgrade of mio Plan
|There will be no charge if the Customer upgrades mio Plan during the term of the mio Plan.
|The Customer will pay a monthly gradated downgrade charge, depending on the Customer’s Services plans, if the Customer downgrades the existing mio Plan during the term of the mio Plan.
|If the Customer upgrades or downgrades its existing mio Plan, the monthly subscription fee, bundled airtime and bundled SMS will be pro-rated based on the number of days the Services were used.
|Transfer of Service(s)
|Existing Singtel Customer
|mio Plan Customer
|Termination of mio Plan
|The Customer may request to terminate the mio Plan by calling Singtel Mobile Customer Service Hotline, 1800 555 6000 to specify which of the Service(s) that the Customer wishes to terminate.
|If the Customer terminates one or more of the Services, the Customer will no longer be eligible for the mio Plan. The Customer’s mio Plan will be automatically terminated in such an event.
|Where the Customer terminates the mio Plan or where the Customer becomes ineligible to continue the mio Plan resulting in automatic termination, the Customer shall be liable for all outstanding and applicable fees and charges pertaining to the mio Plan, including premature termination charges.
|There will be no termination charges if Customer cancels the mio Plan before all the Services are activated. The Customer will however be liable to pay a cancellation charge at prevailing rates.
|For the avoidance of doubt, termination of the mio Plan does not result in automatic termination of all Services save for such Services expressly requested by the Customer to be terminated. Any remaining Services including the supplementary Singtel Mobile lines of the Customer will be charged at prevailing prices/rates at the time of termination of the mio Plan.
|Singtel Mobile's Management of Systems and Data
Singtel Mobile and the Singtel Group Companies reserves the right to manage and control access to any computer or other electronic or telecommunications system operated or used in relation to the Services or linked to any computer or other electronic or telecommunications system operated or used in relation to the Services and any data stored therein in a manner deemed appropriate by Singtel Mobile and/or any of the Singtel Group Companies (whether belonging to, provided or stored by the Customer or otherwise), notwithstanding that such access and the storage of such data is a requirement or constitutes a part of the Service.
|Consent to Use and Disclose Customer Information and Data
|The Customer agrees that Singtel Mobile and any of the Singtel Group Companies shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with Clause 15 of the General Terms. The Customer is entitled to withdraw such consent in the procedure as prescribed by Singtel Mobile and/or any of the Singtel Group Companies from time to time.
|The Customer further acknowledges and agrees that Singtel Mobile and any of the Singtel Group Companies may access, preserve, monitor, use and disclose any information relating to the use of mio Plan by the Customer as reasonably necessary to provide, maintain and improve the mio Plan, and to respond to requests for customer service.
Any Clause in the General Terms, these Specific Terms and Conditions, or any other terms and conditions as may be agreed or accepted by the Customer, that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other Clauses, which Clauses shall continue to be valid and enforceable to the fullest extent permitted by law.