Global security company boosts network visibility

A security company was looking to improve surveillance capabilities for customer sites across the Asia Pacific. However, the use of disparate networks by multiple service providers hindered visibility, making it challenging to optimise the network to support its monitoring systems. To address this, the company decided to deploy a Singtel SD-WAN for end-to-end service management and performance assurance.

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Global security company boosts network visibility

 

About the security company

 

The Singtel customer is a global security company that provides advanced solutions to help businesses protect their employees, customers, facilities, assets, inventory, processes and operations. The company has a growing presence in the Asia Pacific, with over 300 branches and 20,000 employees. 


 

The challenge

 

A global security company was actively seeking to enhance network connectivity for over 600 customer sites across the Asia Pacific. This would enable it to improve its surveillance capabilities by delivering the performance needed to support its CCTV, video archive and environmental security monitoring systems. For example, in the event of an intrusion, the CCTVs would be able to pick it up and send the footage through the network back to the company’s security operations centre.

However, the company had limited visibility into network performance because it was using disparate networks from multiple service providers across the region, and each vendor offered separate service level agreements for their network services. This made it difficult for the company to ensure that the performance of its network was able to support optimal security monitoring and incident response.

It was also time-consuming to provision or make changes to the network to cater to new customer sites. 

 

Solution

 

To address this, the security company decided to deploy Singtel’s Software-Defined Wide Area Network (SD-WAN) and Global Internet service so that it would have a single overlay across all transport nodes.

With Singtel managing this overlay, the SD-WAN solution provides the company with visibility over the performance of the entire network covering all its customer sites.

 

Results

 

By taking the software approach to connectivity, the company is able to enjoy end-to-end service management and assurance by Singtel and reap the benefits of an SD-WAN.

Network management is simplified with the ability to push out policies and configurations to various locations through the SD-WAN portal, eliminating the need to configure individual sites. Network changes can also be implemented in a more flexible and agile manner when the company has a network service request. This enabled the company to provision network nodes and on-board new customer sites more rapidly.

The SD-WAN also allows critical traffic to be prioritised for improved performance. For example, it ensures that the sending of video footage and data from CCTV and environmental security monitoring systems to the security operations centre is given priority to enable rapid incident detection and response.

 

Find out more about Singtel Liquid-XTM.

 

Customer Name

Global security company

Industry

Security services

Business Challenges

  • Poor network visibility and unpredictable performance
  • Surveillance capabilities hindered by network issues
  • Time-consuming to provision new customer sites

Singtel Solution

Business Value

  • Provides end-to-end network service management
  • Enhances network visibility and performance
  • Delivers flexibility in implementing network changes
  • Improves security monitoring capabilities
  • Enables rapid provisioning for new customer sites

40% of enhanced-digital customer experiences will continue to fail because of underinvestment in intelligent and dynamic network architectures by 2022.