A global security company was actively seeking to enhance network connectivity for over 600 customer sites across the Asia Pacific. This would enable it to improve its surveillance capabilities by delivering the performance needed to support its CCTV, video archive and environmental security monitoring systems. For example, in the event of an intrusion, the CCTVs would be able to pick it up and send the footage through the network back to the company’s security operations centre.
However, the company had limited visibility into network performance because it was using disparate networks from multiple service providers across the region, and each vendor offered separate service level agreements for their network services. This made it difficult for the company to ensure that the performance of its network was able to support optimal security monitoring and incident response.
It was also time-consuming to provision or make changes to the network to cater to new customer sites.
To address this, the security company decided to deploy Singtel’s Software-Defined Wide Area Network (SD-WAN) and Global Internet service so that it would have a single overlay across all transport nodes.
With Singtel managing this overlay, the SD-WAN solution provides the company with visibility over the performance of the entire network covering all its customer sites.
By taking the software approach to connectivity, the company is able to enjoy end-to-end service management and assurance by Singtel and reap the benefits of an SD-WAN.
Network management is simplified with the ability to push out policies and configurations to various locations through the SD-WAN portal, eliminating the need to configure individual sites. Network changes can also be implemented in a more flexible and agile manner when the company has a network service request. This enabled the company to provision network nodes and on-board new customer sites more rapidly.
The SD-WAN also allows critical traffic to be prioritised for improved performance. For example, it ensures that the sending of video footage and data from CCTV and environmental security monitoring systems to the security operations centre is given priority to enable rapid incident detection and response.
