Improving the video conferencing experience

Video conferencing is ubiquitous with remote work. SMBs rely on it but often don’t consider the infrastructure necessary for an optimal experience. A fast, reliable business broadband is needed to support an optimal video conferencing experience.

FacebookTwitterLinkedIn
Improving the video conferencing experience in the era of remote work

Key takeaways

  • A business-grade video conferencing tool is essential for communication and facilitating collaboration in the era of remote work.
  • To have a great video conferencing experience SMBs need a reliable, secure and high-speed internet connection such as SingNet eVolve Business Fibre Broadband.
  • Singtel BizConference enables productive and impactful virtual meetings, combining innovative cloud and video conferencing technologies. 

Improving the video conferencing experience in the era of remote work

9 November 2021 | SMB, Digitalisation, Internet, Voice and Collaboration | 5 min read

The rise of remote work during the pandemic has only increased businesses’ need for video conferencing platforms. With end-to-end video solutions, businesses can easily and affordably empower employees, clients, and partners to stay connected at all times. 

However, the use of video conferencing carries unique security and control challenges that business owners must be aware of when conducting virtual meetings. Poor internet connection, inability to accommodate many participants and lack of collaboration functions can result in a subpar virtual experience.

Be it online health consultations, virtual yoga classes, webinars, or virtual classroom learning, the range of use cases for video conferencing is tremendous. Companies in almost every industry will require the service. 

Here are some key considerations business users must look out for when looking for a video conferencing tool to support their needs: 

Ease of use

The ability to join business video meetings from any device, be it a smartphone, desktop, video conferencing room systems, or telephone dial-in, is important. A disjointed meeting results in a loss of productivity and frustration. Joining, scheduling, and starting meetings from a range of devices should also be as simple as possible.

Strong collaboration features are a must to elevate the meeting experience and enable the exchange of ideas. For instance, co-annotating on shared screens, sharing files, polling participants, and break-out group discussions should be easy to access. These features can be leveraged for team brainstorming, group projects, budgeting exercises, technical diagramming, and much more. 

High-quality visual experience 

Having a fast and reliable internet connection is important for ensuring a consistent experience and support for HD video conferencing calls. To keep employees engaged you want to know they can clearly see and hear what’s going on, no matter how many participants logging on. 

With reactive Quality of Service and compression technology in solutions like Singtel BizConference, audio and video quality are optimised. This allows for a seamless experience that does not fall short of a face-to-face meeting. 

Security, control and productivity 

With the growth in video conferencing usage, security, privacy and remote management features have become increasingly important for business owners. They want to keep employees connected and productive, and their business data safe.

Features such as end-to-end AES 256-bit encryption are essential for maximum security during meetings. Meanwhile, reporting features are useful for administrators to generate insightful reports to track usage, poll results, and guest registration. 

When it comes to productivity, cloud recording is a highly valuable function as users can record meetings which are ready for sharing anytime. With the capability of AI to generate transcripts of meeting audio, all important information can be recorded quickly and accurately.  

A strong, reliable connection for secure, optimised video conferencing experience

Singtel BizConference is a video conferencing platform fully hosted on the cloud, which gives users the flexibility to join a meeting from a range of devices - desktop, mobile apps, VC room systems, and even mobile phone. Its intelligent bandwidth optimisation technologies deliver the best possible experience in every meeting. With access to insightful reports and a live statistics dashboard, IT teams can also monitor usage and troubleshoot issues more effectively.

A reliable, secure and high-speed internet connection is necessary to ensure that all video conference calls are optimised. SingNet eVolve Business Fibre Broadband offers business-grade network with speeds up to 1Gbps. With protection built into the network, users are assured of security for both their data and devices. 

The Singtel BizConference with SingNet Fibre Broadband bundle provides a reliable, secure, high speed dedicated internet connection with advance conferencing capabilities. Find out more.

Suggested solutions

Other articles you may like

How the Productivity Solutions Grant helps SMBs stay competitiveShare
Nov 2024 | Business Connect
SMB, digitalisation
How the PSG helps SMBs stay competitive
Innovation and technology need not be out-of-reach and expensive. For SMBs willing to take the jump, the Productivity Solutions Grant (PSG) helps to support companies keen on adopting IT solutions.
5 basic SMB cybersecurity tips that still work todayShare
Nov 2024 | Business Connect
SMB, cyber security, cloud, digitalisation
5 basic SMB cybersecurity tips that still work today
Owing to their smaller sizes and lack of resources compared to larger enterprises, SMBs can become easier targets for cyber criminals. By following these tried-and-tested cybersecurity best practices, they can reduce the odds of cyber incidents today.
5 things to consider when choosing your business broadbandShare
Nov 2024 | Business Connect
SMB, digitalisation, connectivity
5 things to consider when choosing your business broadband
Whether you are a new business setting up broadband for your office, or you're looking to switch to another plan, keep in mind these five questions before you make the decision.

Ready to get more out of digitalising your business?