The COVID-19 pandemic has seen many businesses embrace new working arrangements, including remote work and flexible working hours. This new normal might be the future of work, with the next generation of workers seeking autonomy and freedom in when, where, and how they get work done.
But businesses might not find it easy to transition to working remotely or implement flexible working hours. Saikat Chatterjee, a senior director for advisory at Gartner, says “the biggest challenge stems from the lack of technology infrastructure and lack of comfort with new ways of working.”
How can businesses overcome the technology infrastructure? Mobile technologies and a mobile-first strategy could be the answer. It involves shifting from desktops and laptops to smartphones to deliver products and services and achieve business goals.
Here are some of the potential benefits SMBs can gain from adopting a mobile-first strategy.