What is Singtel 5G+ Priority?
Singtel 5G+ Priority uses network slicing to dynamically distribute resources according to the demands of individual users. This provides uninterrupted, high-speed, prioritised connectivity for vital applications like video conferences and real-time data processing, regardless of network demands.
What are the features of 5G+ Priority?
5G+ Priority prioritises data based on device’s International Mobile Subscriber Identity (IMSI), ensuring smooth access for key users. 5G+ Priority offers priority access for users regardless of the application being used and allocate dedicated radio resources for critical data traffic, ensuring reliable connectivity.
How to be eligible for 5G+ Priority?
Customers need to be on 5G Standalone (5G SA) – have a 5G SIM card, a 5G plan, and a 5G-enabled mobile device to be eligible to use 5G+ Priority. Find out if your device is 5G SA compatible here.
To switch on 5G SA on your device, here’s how:
a) On Apple devices: Settings > Mobile Service > Mobile Data Options > Voice & Data > Select “5G On” and turn on “5G Standalone”.
b) On Android devices: Settings > Connections > Mobile Networks > Select Network Mode > Select “5G/LTE” > Turn on “Use 5G standalone networks”.
c) For Android devices, do also ensure “Turn off 5G” under Power Savings is turned off. To check: pull down notification panels > tap & hold “Power Savings” > Toggle off “Turn off 5G”.
I have switched on 5G Standalone on my device. However, I am in an area where I am connected to 4G instead. Am I still able to enjoy 5G+ Priority?
No, you are not able to enjoy 5G+ Priority. Although 5G+ Priority VAS may be active in your existing plan, 5G+ Priority only works on 5G SA network.
I am changing my mobile number to another Singtel number. Can I keep my 5G+ Priority VAS?
Yes.
I am changing my mobile device to another device. Can I keep my 5G+ Priority VAS?
Yes, you can keep the 5G+ Priority as this VAS is based on IMSI level. However, the new device must be a 5G SA-enabled mobile device for you to enjoy 5G+ Priority.
I have signed up for 5G+ Priority. How do I set it up?
No setup is required. To confirm your 5G+ Priority status, either refer to My Singtel App or reach out to your mobile administrator, who can verify it on Singtel’s Empower portal.
Does 5G+ Priority work for roaming?
No, it does not support roaming.
What Is Enterprise Mobile Protect and Why Do You Need It?
Enterprise Mobile Protect is a network-level security solution that leverages on 5G network slicing technology and next-generation firewall to secure your mobile fleet. With mobile devices becoming prime targets for cybercriminals due to the rise in remote work settings, this service is essential for safeguarding against device viruses, phishing attacks, and malicious websites. It also enhances your email security by blocking harmful website links and preventing malware from connecting to command-and-control servers.
The following features are included:
1. Anti-Virus – Safeguards against malware, worms, trojans, and spyware downloads.
2. Anti-Spyware – Prevents spyware on compromised hosts from communicating with external command-and-control (C2) servers, helping you detect malicious traffic leaving the network from infected clients.
3. Wildfire Analysis – Utilizes machine learning and crowdsourced intelligence to block unknown threats in real-time.
4. Vulnerability Protection – Prevents attempts to exploit system vulnerabilities or gain unauthorized access.
5. URL Filtering – Monitors and controls web access over HTTP and HTTPS by managing traffic to specific URL categories based on your configuration.
6. Whitelist/Blacklist – Manages access to websites, email, software, and IP addresses based on your configuration.
What types of malicious software does Enterprise Mobile Protect block, detect and protect against?
Enterprise Mobile Protect safeguards you against various types of malicious threats and viruses including:
1. Zero-day threats – which are new viruses that do not match any existing malware signatures, making them undetectable by traditional signature-based solutions.
2. Malware & spyware attacks – which gain unauthorised control of devices, resulting in unpermitted access to personal data stored on those devices.
3. Phishing scams – which steal one’s sensitive information.
4. Botnet attacks – which use hijacked networks to spread viruses and other malicious software to devices.
How to be eligible for Enterprise Mobile Protect?
Customers need to be on 5G Standalone (5G SA) – have a 5G SIM card, a 5G plan, and a 5G-enabled mobile device to be eligible to use Enterprise Mobile Protect. Find out if your device is 5G SA compatible here.
To switch on 5G SA on your device, here’s how:
- On Apple devices: Settings > Mobile Service > Mobile Data Options > Voice & Data > Select “5G On” and turn on “5G Standalone”.
- On Android devices: Settings > Connections > Mobile Networks > Select Network Mode > Select “5G/LTE” > Turn on “Use 5G standalone networks”.
- For Android devices, do also ensure “Turn off 5G” under Power Savings is turned off. To check: pull down notification panels > tap & hold “Power Savings” > Toggle off “Turn off 5G”.
I am already subscribed to another mobile security product. Can I sign up for Enterprise Mobile Protect?
Certainly. It is advisable to enhance Enterprise Mobile Protect by incorporating a mobile threat defense application to provide an additional layer of security. This ensures protection even when you are not connected to the Singtel 5G network, such as while traveling abroad.
I have switched on 5G Standalone on my device. However, I am in an area where I am logged on to 4G instead. Am I still protected?
If you have enabled 5G Standalone in your device settings and were previously connected to the Singtel 5G network before switching to the Singtel 4G network, you will continue to be protected by Enterprise Mobile Protect.
What is the agreement term for signing up?
Enterprise Mobile Protect is available for $5/month ($5.45/month with GST) and it comes with a minimum contract term of 12 months upon subscription. Any termination before the 12 months contract term will be subject to an early termination charge based on the cessation date. The service can only be used for one mobile line per subscription.
I am changing my mobile number to another Singtel number. Can I keep my Enterprise Mobile Protect?
Yes.
I have signed up for Enterprise Mobile Protect. How do I set it up?
No setup or client installation is required. To confirm your protection status, please allow up to 3 hours, then reach out to your mobile administrator, who can verify it on Singtel’s Empower portal.
Does Enterprise Mobile Protect scan encrypted message content and attachments?
No, it does not. However, if you click on a malicious link, Enterprise Mobile Protect will block you from proceeding to the page.
If I am connected to Wi-Fi at home, will I still be protected by Enterprise Mobile Protect?
No, it does not.
Does Enterprise Mobile Protect work for roaming?
Yes.
Why does Enterprise Mobile Protect fail to block malicious sites when a Virtual Private Network (“VPN”) or Private Relay is turned on?
VPN and private relay prioritize privacy by encrypting traffic. Hence, these technologies are designed to enhance users’ privacy.
- VPN: Encrypts all internet traffic and routes it through secure servers, preventing Enterprise Mobile Protect from analysing data packets for malicious content.
- Private Relay: Encrypts internet traffic, including web and domain name system (DNS) requests, and routes it through two separate relays. The first relay removes identifying information such as the user's IP address, while the second relay assigns a temporary IP address and forwards the traffic to its destination. This dual-relay system ensures that no single party can access both the user's original IP address and browsing activity simultaneously, enhancing privacy and reducing tracking risks. While this mechanism improves privacy, it limits Enterprise Mobile Protect’s visibility into this encrypted traffic. However, non-encrypted traffic may remain partially visible to Enterprise Mobile Protect.
If both VPN and private relay services are active, internet traffic is typically routed exclusively through the VPN, bypassing the private relay entirely. Once the VPN is disconnected, the private relay resumes handling and protecting applicable traffic such as browser activity. Likewise, when both VPN and Private Relay services are disconnected, Enterprise Mobile Protect resumes its full ability to inspect and protect your traffic..
Date: 24 April 2025
