About Singtel Corporate Executive Scheme (CES)

Q. What is Singtel Corporate Executive Scheme (CES) and what are the benefits?

Singtel CES offers exclusive deals for employees of participating companies who are signing up a line for business use. Lines signed up under CES will be registered under NRIC and liability
belongs to the employee.

 Singtel CES provides exclusive benefits and great savings:

  • Lower monthly subscription fees
  • Handset discounts
  • Attractive roaming rates
  • Free add-ons (value-added services)

Q. How do I check my company’s CES rates?

If online access is available to your company, you can login to Online CES Shop using your company email address to check on CES rates.

Signing up to CES

Q. How do I apply for a CES mobile line?

You can apply for CES mobile lines through Online CES Shop or CES roadshows.

Q. What are the requirements to sign up CES?

You have to be staff of a company that participates in CES.

For Singapore Citizen or Permanent Resident, please provide copies of NRIC and Staff Pass.

For Foreigners with work pass in Singapore, please provide copies of:

  • Staff Pass, and
  • One of the following work passes:
    • Employment Pass (at least 6 months' validity)
    • S Pass (at least 6 months' validity and deposit is required)
    • Work Permit (at least 12 months' validity and deposit is required)

For all applicants:

  • Deposit up to $800 may be collected for each mobile line application. The deposit amount, if any, will be advised to you at the point of application.
  • Eligibility assessment will be conducted at the point of application.

Q. How many line can I sign up under CES?

Each employee (by NRIC) can sign up for one CES postpaid mobile line and up to three MobileShare Supplementary Plan lines. All lines will be billed to the employee via his/her residential address.

Q. What is MobileShare Supplementary Plan?

MobileShare Supplementary Plan is a service that allows postpaid mobile subscribers (on Enterprise Mobile Bundle and Combo Mobile Plans) to share local data, talktime and SMS bundle of the main line with other devices. It includes sharing of the data allocation from data add-ons such as DATA X 2, DATA X 3 and DATA X INFINITY.

Each MobileShare subscription comes with ts own SIM card and unique phone number, allowing the MobileShare user to call, send SMS and use data just like any other mobile subscribers. Usage by the MobileShare number is deducted from the main line and pay-per-use charges apply on excess traffic.

For more info and FAQs, refer to https://www.singtel.com/personal/i/faq/mobileShareFaqs   

Q. How do I port-in or transfer my mobile line into CES?

Q. Am I eligible to re-contract?

You can view your re-contract status from Online CES Shop. You will be able to re-contract to CES as early as 12 months into your current contract with the applicable device upgrade fees (see below question "Can I re-contract early?"). Re-contract below 12 months is not allowed.

 

Q. Can I re-contract early?

Yes, you are able to re-contract to CES as early as 12 months into your current contract. The following device upgrade fees will apply. 

Equipment contract status Early device upgrade
Completed between 12 months to 21 months

$350 (for contracts before 17 Sep 2019)

$500 (for contracts on or after 17 Sep 2019)

Completed more than 21 months
$0

 

Q. Can I downgrade or terminate my CES subscription if it is still in contract?

You can do so, however, a downgrade fee or an early termination fee will be applicable if your mobile line is still in contract. Please call 1606 for more information.

Online CES Shop

Q. What are the benefits of buying online?

  • Available 24/7 online, sign up anytime at your convenience
  • No administration fee    
  • View mobile plans and mobile devices catalogues
  • Choose your delivery date

Sign up now at www.singtel.com/onlinecesshop

Note: access to Online CES Shop is unavailable for staff of certain companies. You will encounter an error message when trying to login.

Q. How do I buy online?

Visit Online CES Shop (URL: www.singtel.com/onlinecesshop). Key in your company email address and click on "Submit" to have an One-Time Pin (OTP) email sent to the email address. Copy the OTP and click on "Access Online CES Shop now" to enter your OTP and start browsing.

Q. What documents do I need to sign up for Online CES Shop?

You will need to upload eletronic copies of your NRIC and Staff Pass (both front and back copies).

Q. What browsers are supported to access Online CES Shop?

IE6 to IE10, Firefox, Mozilla and Chrome.

Payments and Bills

Q. What are the payment modes for CES?

  • Payment for monthly subscription fees is via Credit Card (Visa or MasterCard) or GIRO only.
  • Payment for mobile devices is via Credit Card.

Q. How to set up Visa/MasterCard Credit Card for monthly recurring bill payment?

If you are adding a Credit Card for the first time, please login to Online CES Shop and select Billing - Manage Credit Card to enter your credit card details.

If you are changing an existing Credit Card, please complete a new Credit Card application form and send to g-1606mobile@singtel.com as soon as possible. Click here to download the Credit Card application form.

Q. How to set up GIRO for monthly recurring bill payment?

DBS or POSB bank account holders can apply for monthly GIRO payment through internet banking or via AXS machines.

For accounts with other banks, you can register for monthly payment by submitting the completed GIRO form to Singtel.  Download and mail the original copy of the completed application form to Singtel (address included in form).

Q. How to register for eBill under CES?

  1. Visit www.singtel.com/bizportal
  2. Click on "Request for eBill (For CES Customer)”.
  3. Key in service number and NRIC, and click on "Verify". Service number must not contain any spacing, and NRIC is case-sensitive.
  4. Upon successful verification, key in the rest of the fields and click on “Submit”
  5. An email will be sent to you with the User ID and Password to access the eBill. You may Contact Biz Portal if you do not receive the email after 1 business day.

Delivery

Q. What are the available delivery modes for the handset?

For new lines and port-in lines, your handset will be delivered via courier.

  • Delivery fee is waived on a promotional basis
  • Delivery address has to be your registered home address or your company’s registered office address; third party address is not applicable.

For re-contract lines (via Online CES Shop), you will be able to choose between:

  1. Collection at POPStation at $0 fee (fee is waived on promotional basis).  Find out your nearest POPStation.
  2. Delivery via courier at $15 delivery fee.  Delivery address has to be your registered home address or your company’s registered office address; third party address is not applicable. 

Q. What documents to prepare for courier delivery?

Please present your NRIC and staff pass to courier for verifications.

Q. I’m not around to receive the courier delivery. Can I authorise someone else to do so?

Yes, you can authorise someone else to collect on behalf by providing a Letter of Authorisation. Delivery address still has to be your registered home address or your company’s registered office address. 

Apps and Other Singtel Services

Q. Can I use MySingtel app for CES line?

You can continue to access the following features in MySingtel app:

  • Check talktime, SMS and data usage
  • Check contract expiry date
  • Enable and disable DataRoam alerts, set DataRoam limit for alerts
  • Disable network lock
  • Subscribe to Add-Ons or Value Added Services (VAS)

You will be unable to access Bills and Rewards.

Q. Can my CES line be counted as a line for the Mobile Multi-Line nomination?

CES line cannot be counted as a line for the Mobile Multi-Line nomination.

About Singtel Corporate Executive Scheme (CES)

About Singtel Corporate Executive Scheme (CES)