Q. How do I make changes to payment methods?
As a new billing account will be created under the Corporate Individual Scheme (CIS), you will need to set up your preferred payment method again. Please refer to singtel.com/billpayment.
Q. How do I seek clarification on my new bills?
Please create an account at singtel.com/personal/my-account to manage all your Singtel services easily on My Account and My Singtel app. (e.g. view bills and purchase add-ons). If you have questions on your bill, please reach out to us at singtel.com/help or
email g-cessupport@singtel.com.
Q. Will there be changes to my monthly subscription?
You will enjoy the new rate via a monthly bill rebate over 24 months*. Do note the monthly bill rebate is pro-rated and will be reflected in the 2nd monthly bill within 1-2 billing cycles under the Refund/Reversal section.
i. The first CIS monthly bill will include:
– A ‘Partial Month Charge’ – this is prorated based on the date of conversion to the date of the end of bill cycle date.
– A full-month subscription that will be billed in advance.
ii. The second CIS monthly bill will include the full monthly bill rebate. This will be reflected under a ‘Refund/Reversal’ section on this bill.
*Example - if the entitlement starts on 20 Feb 2024, the 24 months rebate will end on 19 Feb 2026.
Q. What are the free add-on services provided after the migration?
Free Caller ID & AutoRoam services will be provided for 24 months with Phone Plans.
If you wish to subscribe to add-on services (e.g. V019 or additional MobileShare line), please do so after the migration. Do note registration fees apply.
Q. I am not receiving my old CES bills.
Please log into the Empower portal to view your old CES bills.
Q. When will I receive the balance refund for my CES billing account number after migrating to the CIS plan?
After the migration is competed, your refund will be credited to your CIS billing account within 1 to 3 billing cycles.
Migration will commence in Jan 24. Individual BU SPOCs will be informed via email once dates are confirmed. To minimise the impact, rebates will be provided to existing users for the next 24 months. An SMS confirmation will be sent to the user once their line is successfully migrated.
Existing users may choose to remain on the CES scheme. However, we encourage users to start migrating to CIS during roadshows, or reach out via email to Singtel CES Support team for migration. Users will enjoy the rebates if they recontract to equivalent or higher CIS plans during migration. Rebates will not be provided if users choose to downgrade to a lower plan. All users must complete the migration to the CIS plan by the end of Nov 2024, as support for CES will be discontinued.
CES Support: g-cessupport@singtel.com
Hotline: 1800 733 7788
No.
User should recontract on CIS as CES is no longer available for new sign ups.
Upgrade options are available without the possibility of downgrading. Rebates apply only to mappings to the current CES plan. For instance, if a user currently holds an E1 plan and is eligible to migrate to the XS plan as per mapping, but chooses to upgrade to the M plan instead, the rebate will continue at $30.
There is no change to the contract period. The contract period will remain the same before and after the migration.
No, there will be no downtime.
Migration will take up to 2 weeks for individual lines.
No, it's a manual process. Users will receive a call from the CIS team approximately one week after the roadshow and will then need to visit a Singtel shop to choose their device. As there are special phone promotions available at the roadshow, users may choose to visit a roadshow to enjoy these promotions. Users may also choose to contact CES support directly for migration.
Users on Work Permit/S Pass will be transitioned to the SIM Only/XS plan during the migration process. If users wish to upgrade their plan, they can visit any Singtel Shop to proceed with the upgrade. A new deposit may be required for plan upgrades.
Providing a local address is mandatory according to Singtel's Terms and Conditions.
1. Create an OnePass account to manage your services
Please create an account at singtel.com/personal/my-account to manage all your Singtel services easily on My Account and My Singtel app. (e.g. view bills and purchase add-ons). If you have questions on your bill, please reach out to us at singtel.com/help or
email g-cessupport@singtel.com.
2. Set up your preferred payment methods
As you will have a new billing account created under the Corporate Individual Scheme (CIS), you will need to set up your preferred payment method again. Please refer to singtel.com/billpayment on the various payment methods available.
3. Enjoy the new CIS rates
You will enjoy the new rate via a monthly bill rebate over 24 months*. Do note the monthly bill rebate is pro-rated and will be reflected in the 2nd monthly bill within 1-2 billing cycles under the Refund/Reversal section.
i. The first CIS monthly bill will include:
- A 'Partial Month Charge' - this is prorated based on the date of conversion to the date of the end of bill cycle date.
- A full-month subscription that will be billed in advance.
ii. The second CIS monthly bill will include the full monthly bill rebate. This will be reflected under a 'Refund/Reversal' section on this bill.
*Example - if the entitlement starts on 20 Feb 2024, the 24 months rebate will end of 19 Feb 2026.
For plan and billing enquiries:
Forms: help.singtel.com/form
Enquiry Tracker: singtel.com/enquiry
Contact us: Chat with us at help.singtel.com/chat
Call from Singapore: 1688
Call from overseas: +65 6235 1688
Under the CIS scheme, each staff is entitled to only 3 lines per NRIC holder. Users who wish to retain their 4th line from the CES scheme may either convert the line to a mobile share line or transfer it to a Family & Friend personal line. They may also terminate the line. Please contact CES support for more information and assistance.
No. Please locate your contract expiry date on the My Singtel App.
Yes, your existing mobileshare line will be migrated alongside your main line. You can also subscribe to a new MobileShare plan at singtel.com/mobileshare.
Existing bundle including additional benefits in the current CES EMB plans will no longer applicable. The new CIS plans come with 5G connectivity with bigger data bundles.
As of December 2023, 18GB costs $18.17, which equates to $1 per GB. This data can be shared across your MobileShare lines, and we cap charges at $189.76 per month to help manage your costs. For the most up-to-date charges, please refer to Mobile General Terms and Conditions.
Roaming plans are available only on the main line and cannot be shared with other lines through mobile share. For plans M and above, if the data limit is exceeded, Singtel will automatically switch to the ReadyRoam plan, ensuring you stay connected worldwide with Singtel ReadyRoam.
Stay Connected Worldwide with Singtel ReadyRoam.
No, not all services will move. Free AutoRoam and Free Caller ID will be transferred to CIS. However, Intra-company calls, the Free Enterprise ReadyRoaming Monthly Recurring Plan, and the Free V019 capped at 700 minutes will not be included in CIS.
There are two options for V019. For details, please refer below:
After the CIS migration, you may visit gomo.sg to subscribe to a GOMO plan.
No. As this is a CES to CIS migration, there will be no impact to the contract term. Users will be able to get a new device when they recontract.
There is no need for a SIM card change. Users will receive an SMS confirmation upon successful migration from CES to CIS.
Rebates are not applicable for CIS new sign ups. Users can visit singtel.com/cisonline for new CIS sign ups.
No. You may view and download bills via the MySingtel App.
The Worldwide Roaming benefit is seamlessly integrated into your M/L/Pro/Fam Phone plans, ensuring that it is readily available when needed. The price is already encompassed within your monthly subscription of $X for your M/L/Pro/Fam Phone plan, and there are no additional charges required.
When migrating from CES to CIS or recontracting, the $21.80 charge for the SIM card (w/ GST) will be waived.