What’s the difference between StepUp and other wellness programs?
StepUp is the only wellness program giving you the opportunity to sync your steps and/or record your meditation sessions to accumulate points lasting up to 1 month. These points can be exchanged for free local data and curated lifestyle rewards! Our wellness program is for everyone making a genuine effort to improve their wellbeing. Did we say it’s free? Yes, StepUp is absolutely free. With StepUp, you will be rewarded not only by Singtel, but by our partners too.
Who is eligible to earn free data and rewards with StepUp?
All Singtel Postpaid mobile customers are eligible except for the following lines:<br><br>a. EasyMobile line<br>b. Singtel Connected Things line<br>c. MobileShare Supplementary line<br>d. Business Registered Number
How do I activate StepUp to start getting free data?
Firstly, please ensure My Singtel app on your phone is of the latest version. For StepUp to identify your mobile number, cellular needs to be switched on and WiFi switched off, when you open My Singtel app.<br></br>After which, you may view our <a href="https://youtu.be/8lGM6ElAbNY">onboarding video</a> for a step-by-step guide on how to activate StepUp.
How often do I need to sync my steps to the StepUp dashboard?
We recommend syncing your steps every day! If a daily sync is too frequent, we recommend starting with once a week. <br><br>To sync your steps, simply open My Singtel app, click on the “Sync Steps Daily For Points” button. You will see your steps and corresponding points increase on the StepUp step dashboard.<br></br>For more queries on syncing of steps, visit our <a href=https://bit.ly/stepsync>FAQ on step syncing</a>.
How do I earn points?
Step & sync daily. Open My Singtel app, click on the StepUp step counter bar to log in, sync your step count to the step dashboard. Sync your steps daily to acquire points daily.<br>a) 2,500 steps, gets you 10 points<br>b) 5,000 steps, gets you another 20 points<br>c) 7,500 steps, gets you another 30 points<br>d) 10,000 steps, gets you another 40 points<br>Maximum points you can achieve in one day is 100 points.<br>Redeem your points monthly as they expire each end of the month.
What can I do with the points I’ve earned?
By syncing your steps, or meditating on StepUp for points, you are on your way to accumulating points to redeem for free data or our partner rewards.<br>In summary: Sync. Meditate. Earn points. Redeem points for free data and more.<br>Please remember to redeem your points for rewards by the last day of every month, as the points will reset to 0 on the first day of the next calendar month.
How do I redeem a reward?
Once you login to StepUp, you will be notified if you have sufficient points to redeem a reward. Simply click on the reward item and click “REDEEM”.
When do I get my data reward?
Once redeemed, the corresponding data allowance will be provisioned to your mobile number during your billing cycle that starts in the next calendar month.
Can I check my data reward in My Singtel app?
Yes. Please check your data allowance reward from StepUp in My Singtel app by clicking on the mobile data usage bar which will display “StepUp 1GB Local Data”. Note that once redeemed, the corresponding data allowance will be provisioned to your mobile number during your billing cycle that starts in the next calendar month.
Can I redeem my data reward for my friends or family?
No. In StepUp, your data reward is not transferable. You have walked hard for the reward, so enjoy it!Anyway, no worries! You can get transferable data reward if you participate in AIA challenge!
I have redeemed a data reward but have not received my data provisioned to my mobile number, what should I do now?
Do note that once redeemed, the corresponding data allowance will be provisioned to your mobile number during your billing cycle that starts in the next calendar month. Please check the provisioning time details in your prize redemption history. <br><br>If you still haven’t received your data reward, please message us via My Singtel app to inform us of your mobile number and redemption date.
I received an error message on StepUp, what should I do?
You might receive StepUp error messages depending on your mobile device and its operating system.<br>For your convenience, here is a list of common <a href=https://bit.ly/2X8LTzV>StepUp error messages </a> and how to resolve them.
