To get a hi! Plan, you’ll need to fulfil these requirements:

• Be 16 years or older

• Have a Singpass account or any of these ID documents to sign up:

    • Singapore NRIC / 11B

    • Employment Pass

    • S Pass

    • Work Permit

    • Dependent Pass

    • Student Pass

    • Social Visit Pass

hi! Senior plan is only available to all Singapore Citizens, Permanent Residents, Employment and Long-Term Pass holders aged 60 years old and above. Eligibility is based on date of birth.

Unused local data, roaming data, IDD/local calls, and SMS can be carried forward when you top up your hi! Plan before it expires. They can be rolled over for up to 6 months and are automatically stacked. If you are on AutoRecurring plans, you are also eligible to enjoy this rollover feature.

Simply set up your PIN and biometrics login (FaceID) as per guide here. 

Yes. To transfer your existing number, it must be an active postpaid mobile line with no outstanding payments and registered under your NRIC/FIN with your telco. Your request to port-out from your existing telco must be submitted at least 7 days before your next billing cycle.

Please do not terminate your mobile with your current telco. Simply indicate your existing number during sign-up and we will complete the process for you. Your mobile line with your current telco will be terminated automatically once it’s successfully transferred to hi! Plan.

Transferring your number to hi! Plan is completely free. However, remember to ensure your mobile and valueadded services are out of contract with your current telco as early termination charges may apply.

Port-in takes 1–3 working days and you’ll receive SMS updates along the way. In the meantime, we’ll assign you a temporary number. When port-in completes, we’ll do a seamless switch to your current number.

You can easily request an eSIM replacement via the hi!App. Simply go to Login to the Singtel hi! app > Me > Request New SIM > Select number for eSIM request and follow the steps. Alternatively, you may visit any of our hi! Retailer for assistance. 

There is no pay-per-use charge for the hi! Plan. Simply top up your hi! Plan through our hi! app or any hi! Retailer.  

Unused local data, roaming data, IDD/local calls, and SMS can be carried forward when you top up your hi! Plan before it expires. They can be rolled over for up to 6 months and are automatically stacked. If you are on AutoRecurring plans, you are also eligible to enjoy this rollover feature.

If you are in Singapore, you can receive incoming international calls and SMS for free. You can make 1800 local Singapore calls, but please note that it will be deducted from your local talktime bundle. Outgoing international calls can be made with the purchase of a hi! Plan.

hi! Plan does not support these features:

• Roaming calls and SMS services are not available while overseas. However, you can still receive OTPs in destinations that support 3G networks.

• Outgoing local calls to 1900 numbers

• Incoming and outgoing video calling

• Incoming and outgoing MMS

• Outgoing Global SMS

• Transfer of ownership

hi! wallet refers to your charging account, with which you can purchase new hi! Plan or any Add-on pack with credits in the account.

Simply log in to the hi! app to check your balance and expiry of your hi! Plan.

Simply top up your hi! Plan through our hi! app or hi! Retailers.

Your hi! SIM and all services will be automatically terminated if you do not top up with any hi! Plan within 180 days from last top-up date.

You can do so via the hi! app, under “Me” > “Settings”

Please refer to Singtel’s Data Protection Policy here. 

These are the 23 IDD destinations for the hi! Plan: Australia, Bangladesh, Brazil, Brunei, Canada, China, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia , Mongolia, New Zealand, Norway, Romania, South Korea , Thailand, USA, Philippines, Vietnam.

Click here for the guide. 

Simply purchase on hi! app or hi! Retailers.

To make IDD calls from Singapore, simply dial 019, followed by country code, area code and the number which you wish to dial. Click here for the guide.

Unused IDD credits, up to a maximum limit of 6 months, can be rolled over if you purchase another hi! Plan before the expiry.

When you first insert your hi! SIM Card, your phone should automatically update with the required settings. In the event you need to do this manually, you will need to change your APN settings, then switch on and off the airplane mode.

For iPhone Go to Settings > Mobile Data > Mobile Data Network Type in APN: e-ideas If you are still unable to use your mobile data, please go to Settings > Mobile Data > Mobile Data Network > tap Reset Settings

For Android Go to Settings > search for “Access Point Names” > select Add New APN Type in Name: hicard Type in APN: hicard Leave the other fields blank Roaming Data 1. 

Do follow these steps to set up roaming:

• Ensure that you've enabled Mobile Data and Data Roaming on your device.

• Ensure that you choose our preferred roaming partner here. Click here for the setup guide. 

Click here to view the roaming destinations for each hi! Plan.

You can use the hi! app and head on over to any hi! Retailers to purchase the $3 Roaming Addon. The hi! Roaming Add-on covers 20 APAC destinations and is valid for 7 days. The 7-day validity period for the Roaming Add-on will start on the date of purchase of the Add-on.

20 APAC destinations refer to: Malaysia, Indonesia, Thailand, Australia, Bangladesh, Brunei, Cambodia, Hong Kong, India, Macau, Philippines, South Korea, Sri Lanka, Taiwan, Vietnam, China, Japan, Myanmar, New Zealand, Pakistan 

Simply keep track of your roaming balances and expiry on the hi! app under the ‘Roaming’ tab..

Fret not, there are no additional surcharges for roaming. No excess charges, such as Pay-Per-Use charges, will be incurred even after you have fully utilised your plan bundle. Once you have fully utilised the roaming bundle, simply purchase another hi! Plan or Roaming Add-on to continue using data overseas. 

Data roaming speed may vary depending on: Overseas network coverage Overseas network capacity Overseas operators’ Fair Usage Policy.

You can connect to these preferred operators when overseas for the roaming data. Click here for the guide. 

Level up your defence against international scams with Barring Service (International Incoming Voice). This is a free service that allows customers to block and unblock all international incoming voice calls. 

This service is available to all hi! customers. 

You can activate or deactivate via the hi! app, under “Me” > “Settings”. 

No. Barring Service (International Incoming Voice) is free of charge.

You will receive a confirmation SMS upon successful subscription of the Barring Service (International Incoming Voice).

Yes. Barring Service (International Incoming Voice) will be terminated when you cancel or port out your mobile plan.

No.

Level up your defence against international scams with our new Barring Service. Block all incoming SMS from international numbers for free. Expecting an overseas SMS? Deactivate it anytime – it’s your choice!

Good news for all hi! by Singtel customers! Our Barring Service is available for you, completely free.

You can activate or deactivate via the Singtel hi! app, under “Me” > “Settings”. 

Once you’ve activated Barring Service, keep an eye on your messages – we’ll send you a confirmation SMS.

If you have activated the Barring Service (International Incoming SMS), any international SMS will be intercepted even before they reach your device. Do note that you will not receive any notification whenever there are any international SMS blocked by the network. 

Unsolicited spam and scam SMS from international numbers will be able to come through to your devices. Hence, you may be exposed to phishing attempts and fraudulent SMS from these international numbers, and are at a higher risk of your personal information being stolen by malicious actors. Activate now to enjoy peace of mind on your devices! 

Yes. Barring Service (International Incoming SMS) will be terminated when you cancel or port out your mobile plan.

No.

RCS (Rich Communication Services) is an upgraded messaging technology that enhances traditional SMS with features like high-quality media sharing, read receipts, and typing indicators—directly within your phone’s Messages app.

Unlike SMS, RCS uses mobile data or Wi-Fi and supports richer features such as:

• Larger, high-quality photos and videos

• Read receipts and typing indicators

• Better group chat functionality 

Yes. RCS is a carrier-supported messaging service provided by Singtel, working in collaboration with global technology partners to ensure compatibility across devices. 

RCS is supported on:

• iPhones running iOS 26.3 or later

• Compatible Android devices Both the sender and recipient need RCS-enabled devices for RCS features to work. 

For iPhone users (iOS 26.3 or later): RCS will be turned ON by default. Else, to follow the below steps:

• Go to Settings → Apps → Messages

• Select RCS Messaging

• Turn it ON If you don’t see the option, ensure your iOS is up to date.

For Android users:

• Open the Google Messages app

• Tap your profile picture (top right)

• Go to Messages settings → RCS chats

• Switch Turn on RCS chats ON Q6

For iPhone users: No. RCS works within Apple’s native Messages app. No additional apps are required.

For Android users: Most Android devices’ native messaging app is Google messages, which supports RCS by default. If you are using a different messaging app, you may need to download and switch to Google Messages to use RCS features. 

There are no additional charges to use RCS. However, RCS uses mobile data or Wi-Fi:

• Data usage counts toward your mobile plan

• Roaming data charges apply when overseas 

Yes, RCS can work while roaming as long as you have mobile data or Wi-Fi access. Standard roaming data charges will apply. 

If the recipient does not have RCS enabled or supported, your message will be sent as SMS. 

Yes. RCS supports Verified Business Messaging, allowing brands to send authenticated, interactive messages. You’ll see verified branding, so you know the message is from a legitimate sender.