Terms & Conditions for Singtel Mobile Roaming “Go UnlimitedRoam, Go Grab” Promotion

1. The Singtel Mobile Roaming "Go UnlimitedRoam, Go Grab" Promotion  ("Promotion ") will be available from 3 November 2026 to 6 January 2027, both dates inclusive ("Eligible Period "), as organised by Singtel Mobile Singapore Pte Ltd. ("Singtel "). The Promotion is open to Singtel Mobile Postpaid customers (both residential customers and customers on the Corporate Individual Scheme) who are eligible to purchase Singtel’s roaming services (collectively "Eligible Customers ").

 

2. To qualify for the Promotion, participants need to purchase any of the following plans:

i. UnlimitedRoam Neighbours 14 Days;

ii. UnlimitedRoam Asia 14 Days; or

iii. UnlimitedRoam Worldwide 14 Days plan 

(collectively "Eligible Plans ").  

 

3. Only the first 1,650 unique OnePass accounts through which Eligible Customers purchase an  Eligible Plan via the My Singtel App within each week during the Eligible Period as set out in Clause 5 below (each, a "Promotion Week ") will qualify Eligible Customers for redemption of a $5 Grab Voucher ("Prize "), subject to availability and these terms and conditions. For the avoidance of doubt, eligibility for redemption of the Prize shall be determined based on the Eligible Customer’s OnePass account. Each OnePass account shall be entitled to redeem a maximum of one (1) Prize per Promotion Week, regardless of Eligible Plans purchase quantity or the number of mobile lines linked to that OnePass account. Multiple purchases made under the same OnePass account during the same Promotion Week shall count as only one (1) qualifying OnePass account towards the weekly allocation of 1,650 Prizes. Eligible Customers must be an active Singtel Mobile subscriber as at the date they are notified that they are a winner (if applicable) to qualify for the Prize. Eligible Customers will receive an SMS notification and/or push notification within 24 hours of their qualifying purchase to inform them of their redemption, or such other period as Singtel may determine. Upon receiving the notification of eligible redemption, Eligible Customers may redeem the Prize via MySingtel App.

 

4. Eligible Customers must redeem the Prize by the redemption deadline as stipulated in the marketing communications. If the Eligible Customer does not redeem the prize by the stipulated deadline and/or are uncontactable, the Eligible Customer’s prizes may be forfeited and Singtel will be entitled to dispose of the prizes at its sole discretion. 

 

5. A maximum of 1,650 Prizes shall be allocated for redemption during each Promotion Week, with the allocation refreshed at the commencement of each Promotion Week. For the purposes of this Promotion, the Promotion Weeks are as follows:  

For illustration: 

 

(a) If an Eligible Customer purchases UnlimitedRoam Neighbours on 3 November 2026 via MySingtel App and the Eligible Customer’s OnePass account is among the first 1,650 unique OnePass accounts to make a qualifying purchase during Promotion Week 1, the Eligible Customer will be entitled to 1 chance of redeeming the Prize.  

 

(b) If an Eligible Customer purchases UnlimitedRoam Neighbours on 3 November 2026 via MySingtel App and the Eligible Customer’s OnePass account is the 1,651st unique OnePass account to make a qualifying purchase during Promotion Week 1, the Eligible Customer will not be entitled to redeem the Prize.  

 

(c) If an Eligible Customer purchases UnlimitedRoam Neighbours on 3 November 2026 via alternative channels (at Singtel Shops/Hotline) and such purchase fall within the first 1,650 unique OnePass accounts to make a qualifying purchase during Promotion Week 1, the Eligible Customer will not be entitled to redeem the Prize, as purchases made through such channels do not qualify for the Promotion.  

 

(d) If an Eligible Customer purchases UnlimitedRoam Neighbours on 3 November 2026 via My Singtel App, and UnlimitedRoam Asia on 4 November 2026 and both purchases linked to the same OnePass account, and both purchases fall within the first 1,650 unique OnePass accounts to make a qualifying purchase during Promotion Week 1, the Eligible Customer will be entitled to 1 Prize redemptions, regardless of the number of purchases made.  

 

(e) If an Eligible Customer purchases UnlimitedRoam Neighbours on 3 November 2026, and UnlimitedRoam Asia via MySingtel App on 5 November 2026 and the Eligible Customer’s OnePass account is among the first 1,650 unique OnePass accounts to make a qualifying purchase during the respective Promotion Week, the Eligible Customer will be entitled to 1 Prize redemptions in each week.  

 

6. The Prizes are not exchangeable for cash and not transferrable to another person. Singtel’s decision is final with respect to all matters relating to the award of the Prizes and shall not be subject to review or appeal by the Eligible Customers or any third party. Singtel reserves the right to replace any Eligible Customers subsequently found to be disqualified for any reason, and to amend these terms and conditions of the Promotion from time to time without prior notice and without any liability.  

 

7. Singtel expressly disclaims any warranties express or implied in connection with any prizes to the fullest extent permitted by applicable laws. The prizes may be subject to additional terms and conditions, and participants agree to comply with all terms and conditions applicable to the prizes. In the event that the prize incurs any tax liability, such tax is the sole responsibility of the Eligible Customer. 

 

8. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. Singtel reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.  

 

9. Singtel reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so. 

 

10. Singtel, its agents or distributors will not in any circumstances be responsible or liable to compensate the Eligible Customer or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize or participation in this promotion except where it is caused by the negligence of Singtel, its agents or distributors or that of their employees. Your statutory rights are not affected. To the maximum extent permitted by law, each participant agrees to indemnify Singtel against any losses, damages, costs, expenses, claims or liabilities of any kind arising in connection with his or her participation in this promotion. 

 

11. This Promotion shall be governed by Singapore law and each participant agrees to submit any claim, dispute or controversy to the non-exclusive jurisdiction of the courts of the Republic of Singapore.  

 

12. Any trademarks, graphic symbols, logos or intellectual property contained in any materials used in connection with this Promotion, in particular that relating to the prizes, are the property of their respective owners. Singtel and its affiliates and contractors are not affiliated with, or endorsed or sponsored by, such owners and their relevant affiliates. 

 

13. By participating in the Promotion, participants agree and acknowledge that all personal data submitted may be collected, processed, stored, disclosed or otherwise used by Singtel and its affiliates for the purposes of conducting and administering the Promotion and is subject to Singtel Data Protection Policy (https://www.singtel.com/data-protection), Singtel’s General Consumer Terms and Conditions (https://www.singtel.com/personal/terms/general-consumer-terms), Postpaid Mobile Terms and Conditions  (https://www.singtel.com/personal/terms/postpaid-mobile-terms), UnlimitedRoam terms and conditions shall apply as applicable. Participants consent to and authorize Singtel to use at its sole discretion, without further compensation to the participants, any of their names, addresses, personal details, photographs, videotapes or any likeness of them for packaging, promotional, advertising, announcement, marketing and/or publicity purposes (where not prohibited by written law). 

 

Updated on 3 November 2026.