How it works
CIS → BRN

Eligibility

Mobile line must have completed at least 3 months of service/equipment contract in its current scheme. This conversion request may be subject to approval from BRN company’s authorised representative(s).

Changes to mobile services (mobile plan and VAS)

Current mobile services and subscription rates will change to match BRN’s mobile services and subscription rates.

• Any mobile services which are not offered in BRN will cease, and early termination charges will apply
• To avoid downgrade penalty, the selected mobile plan in BRN has to be of equivalent or higher tier

Changes to equipment contract

If your mobile line is currently in-contract, the remaining contract months will be transferred to the BRN company.

Re-contract eligibility (based on 24-month contract)

• Completed 0 to 11 months: Not eligible
• Completed 12 to 20 months: Eligible for early re-contract with early device upgrade fee of $356 (for all plans except for Combo 12, E5 & S5) or $508 (for Combo 12, E5 & S5)
• Completed at least 21 months: Eligible for re-contract

Conversion fee

$75 (bef. GST) if your mobile line is in-contract.

Holding period after conversion

3-month holding period applies in the new scheme if your mobile line is in-contract. During this period, you are unable to do another conversion or terminate your mobile line.

Changes to billing

Conversion may involve changes to your mobile line’s:

• Subscription rates
• Billing account number
• Billing address
• Payment mode
• Billing cycle

If the conversion takes effect in the middle of your current billing cycle, your Data/Talktime/SMS usage allowances and subscription rates will be pro-rated based on the effective date of conversion. This applies to both local and roaming services.