How it works
Personal → BRN

Eligibility

Mobile line must have completed at least 3 months of service/equipment contract in its current scheme. This conversion request may be subject to approval from the BRN company’s authorised representative(s).

Ensure your mobile line is currently:

• registered under your own name and NRIC, and
• on a Postpaid Plan

If your mobile line’s ownership is now under another person and NRIC, you will need to transfer the line’s ownership to you.

• Both you and the other person will have to visit Singtel Retail Shops and bring along both persons’ original NRICs
• At Singtel Retail Shops, request for a transfer of line’s ownership to your name. Transfer of ownership fee $21.40 is applicable. Do not re-contract at this point if you intend to re-contract your line under BRN
• Once the transfer of ownership is complete, follow the Application Process

If your mobile line is on a Prepaid Plan, you will need to first change it to a Postpaid Plan at Singtel Retail Shops. Once the change is complete, proceed to Step 2.

Changes to mobile services (mobile plan and VAS)

Current mobile services and subscription rates will change to match the BRN company’s mobile services and subscription rates.

• Any mobile services which are not offered in the BRN company will cease, and early termination charges will apply
• To avoid downgrade penalty, the selected Mobile Plan in the BRN company must be of equivalent or higher tier

Changes to equipment contract

If your mobile line is currently in-contract, the remaining contract months will be transferred to the BRN company.

Re-contract eligibility (based on 24-month contract)

• Completed 0 to 11 months: Not eligible
• Completed 12 to 20 months: Eligible for early re-contract with early device upgrade fee of $356 (for all plans except for Combo 12, E5 & S5) or $508 (for Combo 12, E5 & S5)
• Completed at least 21 months: Eligible for re-contract

Conversion fee

$75 (bef. GST) if your mobile line is in-contract.

Holding period after conversion

3-month holding period applies in the new scheme if your mobile line is in-contract. During this period, you are unable to do another conversion or terminate your mobile line.

Changes to billing

Conversion may involve changes to your mobile line’s:

• Subscription rates
• Billing account number
• Billing address
• Payment mode
• Billing cycle

If the conversion takes effect in the middle of your current billing cycle, your Data/Talktime/SMS usage allowances and subscription rates will be pro-rated based on the effective date of conversion. This applies to both local and roaming services.