Support: Office relocation
We know that ensuring minimal disruption to your daily operations while moving office can be challenging. So here is a list of commonly-asked questions to help you get your Singtel business services set up at your new location as smoothly as possible.
Due to the phasing out of network, some locations in Singapore will not support analogue telephony services. As such,
if your location does not support such services, you can switch to Singtel digital voice services.
Business analogue telephone line relocation
Charges are as follows:
You can refer to this list for all relocation-related services and charges.
Business digital voice relocation
Charges are as follows:
You can refer to this list for all relocation-related services and charges.
Converting business analogue to business digital voice
You can switch to our digital voice service after relocating.
You can refer to this list for all relocation-related services and charges.
Addition of socket points
Additional socket points can be added at the new location. Do note that wiring service will be required for the new sock points.
Charges are as follows:
Please note that wiring service charges will be incurred for new socket points.
You can refer to this list for all relocation-related services and charges.
You can continue to use your existing telephone number at your new location at no additional charge if it is supported by the same telephone exchange and switch. Otherwise, your telephone number will be changed at no charge. Should you want to retain your existing number, you can do so with a one-time charge of $10.90 and $26.16 (Incl. 9% GST) every 3 months (with a minimum 3-mth commitment period) subsequently.
You can refer to this list for all relocation-related services and charges.
If you prefer to change your number instead of retaining it, you can do so by paying a one-time charge of $32.70 (Incl. 9% GST) per number.
You can engage Singtel or your own contractor for the wiring of telephone lines.
Charges are as follows:
If you intend to engage Singtel for wiring services, please indicate in the online form under “Remarks”.
After submission of your request, please double confirm with our agents at 1606 (Mon– Fri, 8am–6pm; Sat, 8am–2pm) .
You can refer to this list for all relocation-related services and charges.
You only have to arrange for the rewiring of your cable and telephone lines, which can be carried out by your own contractor. There is no need for any service relocation by Singtel.
You can submit your request via the online relocation form by selecting “Singtel telephone line” and “Broadband services”.
Charges are as follows:
You can refer to this list for all relocation-related services and charges.
You can submit your request via the online relocation form.
Charges are as follows:
You can refer to this list for all relocation-related services and charges.
Singtel will relocate the telephony services associated with your PABX. Please click here for charges to be incurred for your subscribed services.
Do note that you have to engage your own contractor to relocate and configure your PABX system at your new premises.
You can refer to this list for all relocation-related services and charges.
Please note that there will be a charge for cancellation of your relocation appointment.
Telephone line
Broadband
TV
You can get more information about transfer of ownership here.
We will review your application and contact you thereafter to confirm date of relocation.
Relocation of telephone lines
There will only be one appointment and we will contact you to confirm the appointment date and time.
Relocation of broadband and TV
There will be three appointments:
Please also remember to bring your existing equipment to the new location for the activation appointment:
Replacement fee(s) will be incurred for new equipment at the new location:
Broadband
TV
You have to be present at all appointments. Please note that Singtel will only visit the new location for the relocation work.
Service(s) at your existing location will cease in the early morning of your activation appointment date. Service activation at the new location will be done according to the timing of your activation appointment.
You can refer to this list for all relocation-related services and charges, and how to submit your relocation application.
