Scam Call Protect provides pre-emptive protection against scam calls and SMSes. Singtel's mobile- and fixed-line networks help to block scam calls and SMSes before they even reach you through real-time detection, call filtering and more.

This scam call protection feature benefits Singtel’s Postpaid, Prepaid, GOMO and Fixed-line customers.

We collaborate with IMDA to fend off scammers who mask or spoof their numbers. Calls and SMSes are filtered and blocked via a constantly-updated blacklist managed by IMDA. Additionally, our SMS firewalls are updated regularly to block messages with potentially harmful URLs. 

However, with new threats emerging constantly, it's crucial that we stay vigilant as a community and take the necessary precautions. Here at Singtel, we are working hard to improve our technology to stay ahead of scams. 

Click here to learn more about Singtel's 3-Step Security approach. 

If you receive a scam call on your phone, please block the phone number on your phone immediately. If you receive a scam phone call or message on a messaging app, blacklist the number by pressing 'Report and Block'. This ensures the app will take down the account. By doing so, you will help stall scammers from targeting more potential victims with that number.

You can also call the Anti-Scam Hotline at 1800-722-6688 (Mon–Fri, 9am–5pm) or visit scamalert.sg for more scam-related advice.

Scam Call Protect is FREE for all Singtel Mobile and Fixed-line customers. Plus, did you know that Singtel 5G is ultra-secure with additional layers of encryption? Find out more here.

Scam Call Protect is provided FREE to all Singtel Mobile customers (no sign-up required). Since implementing Scam Call Protect, more than 30 million scam calls and 20 million scam SMSes have been blocked monthly, across our network (on average per month, based on statistics from December 2022). Customers should remain vigilant and exercise caution against the threat of scam calls and SMSes. Singtel assumes no responsibility for the prevention of scam calls or SMSes made over our network. Terms and conditions apply.