Frequently Asked Questions

There is currently no limit to the number of circles you can create.

You can accept the invitation later in Settings>Manage Invitations. Select it to join the circle.

The invitation sent will be kept in Settings>Manage Invitations. You may choose to ignore it if you do not want to accept the invitation.

You may choose to allow your location information to be shared to each of the members of the circle prior to accepting an invite.

You can use Privacy mode or stop location sharing with specific members of a circle.

They have not accepted to share their location with you when you join the circle.

It is when the dependent is added into the circle.

You can only locate a person if he/she has logged into the Singtel Connected Things app and in the same circle.

The other users will see your last known location before you have turned off sharing.

There's no option to clear the chat history. You may only Log Out / Log In from the app and the messages from individual chats will disappear. However all the group chat history will remain.

A location is determined by GPS, cellular or WiFi. Turning on WiFi may improve its location accuracy.

It tracks location in a passive mode upon a significant change in location and does not use GPS all the time, using minimal battery.

It consumes minimal data running on the background to periodically send location data. Data consumption may increase if you are sending media files.

Location updates from mobile phones vary across different devices from as low every few seconds to under an hour.

You need data connectivity to use the app. Some countries restrict Google/Apple maps and this will affect the location services.

iOS: https://support.apple.com/en-sg/HT207092

Android: Tap Settings > Apps > App Permissions > Location and turn on for Singtel Connected Things.

Locations displayed and reported by phone/devices are dependent on GPS and location data reported by the surrounding Wifi networks. There may be occasional location drift experienced given the crowded Wifi networks in Singapore.

Download the Singtel Connected Things app into the new phone and log in with your Singtel OnePass credentials.

Singtel mobile customers may log in with the new number using the current OnePass password. Non-Singtel customers need to create a new OnePass ID for the new OnePass account.

You may uninstall the app and your Singtel Connected Things account will be deleted automatically after 6 months. Alternatively, you may send in a request via Settings>Send Feedback.

You will be automatically logged out from the previous device and logged in on the new device.

Go to phone Settings > Singtel Connected Things > enable ‘Background App Refresh’ and then relaunch the application.

Go to the phone Settings > General> Background App Refresh and then relaunch the application.

To turn Notifications on, go to device Settings > Singtel Connected Things > Notifications > turn on the Allow Notifications option and then relaunch the application.

Go to Settings > 'Developer Option' > 'Don't keep activities'. If it is on, please turn it off.

Please follow this link: http://itechify.com/2016/02/01/how-to-fix-missing-push-notifications-on-huawei-smartphones/

Please follow this link: https://www.androidcentral.com/how-fix-push-notifications-miui-8

For issues related to the app, the customer may log a feedback using the "In-app Feedback/Report a bug feature". For issues related to the devices, you may call 1688 for help.