Smart Home FAQs
What is the difference between the Connect Home and Connect Home Pro. Can I have a combination of both in my house?
Yes you can choose to have a combination of Connect Home and Connect Home Pro units on the same network. The Connect Home Pro has more antennas, allowing your devices to get a faster WiFi maximum speed. For optimal performance, you should connect the Connect Home Pro to the router as the main unit, and the Connect Home as the other WiFi extension units.
Do I have to be a Singtel customer to purchase this solution?
Yes. You will need to be a Singtel Fibre customer, as monthly installment payments will be shown on your Singtel Fibre bill.
Where can I purchase Connect Home and the SmartHome Solution and accessories?
You can purchase Connect Home, the SmartHome door lock packages, sensors and other accessories at any Singtel shop.
Is this solution suitable for my Home?
We recognize that every home is different and your experience of Connect Home and the SmartHome solution may vary. The service works best for single story properties, and additional devices may be required to help extend coverage. For SmartHome, our professional installers will assess the performance of the devices in your home and make recommendations on how to best optimize their connectivity.
Can I add on more devices? Will devices I buy from elsewhere work with Connect Home?
You can connect and manage devices which are compatible and have been tested to work with Connect Home. The Connect Home app will scan for compatible devices on your network.
