Frequently Asked Questions

How far will my Trackimo track or locate?
Your device can be located as long as there is GSM cellular service area and if you have purchased a roaming plan when the device is outside of Singapore. If the device enters an area without GSM cellular coverage, the GPS feature will not be able to report its current location until it re-enters an area with network coverage. Once it reconnects, it will transmit a history of its locations that you can view on the AssuredPlus app.
What do I do with my Trackimo Device when I first receive it?
Charge your Trackimo device using a standard universal USB AC adapter for a minimum of 12 hours. Then place your device outdoors and power up your device by holding down the red button on the front side for 3-4 seconds. You will see a green LED flashing for 3 seconds to indicate the device powering on.
How long does the SOS button need to be pressed in order to send an SOS alert signal?
The SOS button needs to be pressed and held for 4 seconds to activate an alert. This helps prevent false SOS alerts.
Is the Trackimo Device waterproof?
The Trackimo device is water resistant when covered with the supplied silicone water-resistant cover, but is NOT waterproof.
How long does the battery last?
Under normal use, the battery can last up to 48 hours. Please note that several factors can affect the battery life including temperature, network, signal strength and locator features used. For example, if the device is in a very limited cell (GSM) coverage area, this will require the device to work harder to obtain a signal resulting in less battery life. Also, the more frequently you track the device, the faster the battery will be used.

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