Apple Watch Series 3 (GPS+Cellular) FAQ

What is NumberShare?
NumberShare is an add-on service that allows iPhone users to share the same mobile number, data and talktime as your mobile plan on an Apple Watch Series 3 (GPS+Cellular). With NumberShare, you can make or receive calls and access the Internet on your Apple Watch Series 3 (GPS+Cellular) over 4G connection, even when your iPhone is not nearby or powered on. You can also get an additional 0.3GB data per month on your main mobile line.
What is the subscription charges and minimum subscription period?
You can enjoy NumberShare at just $6.90/month for a limited time only. There is a minimum subscription period of 12 months. You can also enjoy free subscription for the first 3 months*. *Terms & Conditions apply.
Who is eligible to a NumberShare subscription?
NumberShare is available as an add-on service for all Singtel Postpaid Mobile customers who have subscribed to a Combo Mobile Plan, SIM Only Plan or MobileShare Supplementary Plan with 4G ClearVoice. NumberShare can only be activated on Apple Watch Series 3 (GPS+Cellular) and newer models. <br><br>EasyMobile, Prepaid and Multi-SIM customers are not eligible for a NumberShare subscription.
Is there an activation fee when I subscribe for NumberShare?
Yes, there is a one-time activation fee of $10.70 that allows provisioning of eSIM on the Apple Watch. A re-activation fee is applicable for the provisioning of new eSIM in the event that you lose, replace or damage your Apple Watch Series 3 (GPS+Cellular).
Which iPhone is compatible with Apple Watch Series 3 (GPS+Cellular) and NumberShare?
Compatible iPhone models includes iPhone 6 and newer models. Your iPhone needs to be on iOS version 11.2.5 or later. To check or download the latest software version on your iPhone, go to Settings > General > Software Update. You will also need the latest carrier settings. On your iPhone, tap Settings > General > About and follow the prompt to update to the latest carrier settings.<br><br>Your Apple Watch Series 3 (GPS+Cellular) needs to be on WatchOS version 4.2.2 or later.
Is NumberShare supported on Apple Watch Series 3 (GPS+Cellular) which are not purchased in Singapore?
Customers are encouraged to get their Apple Watch in Singapore. For watches purchased in other countries, please click <a href="https://www.apple.com/watch/cellular/">here</a> to check if your Apple Watch model is supported.
How can I subscribe to NumberShare?
Please click <a href="https://www.singtel.com/personal/products-services/mobile/info/applewatch-setup" target="_blank">here</a> for a step-by-step guide to subscribe NumberShare.
Why do I need to enter a NRIC/FIN number during sign up?
It will be used to verify your Singtel Account. Only the NRIC/FIN number of a Singtel Account holder can be used for verification. NumberShare will be paired to the mobile number used during the sign up and the subscription fees will be billed to the same Singtel Account.
Can I subscribe NumberShare at Singtel Shops or www.singtelshop.com?
Sorry, we are afraid not. NumberShare can only be subscribed via the Apple Watch app. Please click <a href="https://www.singtel.com/personal/products-services/mobile/info/applewatch-setup" target="_blank">here</a> for a step-by-step guide to subscribe NumberShare.
Will I be able to send SMS/ MMS via my Apple Watch Series 3 (GPS+Cellular)?
Yes you can. To send and receive SMS or MMS, your paired iPhone must be powered on and connected to Wi-Fi or cellular. Your iPhone does not need to be near the Apple Watch to receive SMS/MMS.
Can I make or receive calls via my Apple Watch Series 3 (GPS+Cellular) when I am roaming overseas?
Sorry, we are afraid not. International roaming is not enabled for Apple Watch Series 3 (GPS+Cellular). However, you can still use your Apple Watch in Bluetooth mode.
I have exceeded data/talktime usage on my Apple Watch. Will I be charged for the excess usage?
Yes, excess usage incurred above the main mobile line’s total data/talktime allowance will be charged to your main mobile line. For more information on excess usage charges, visit <a href="https://www.singtel.com/mobile-terms-and-conditions" target="_blank">singtel.com/mobileterms</a>.
When will my Apple Watch Series 3 (GPS+Cellular) be connected via Bluetooth or Cellular?
If your iPhone and Apple Watch Series 3 (GPS+Cellular) is within close proximity, your Apple Watch will be connected to your iPhone via Bluetooth. On the other hand, if your iPhone and Apple Watch is not within close proximity, your Apple Watch will be connected to Cellular network and will be using the same mobile number as your iPhone.
How do I know if I am connected to Cellular on my Apple Watch Series 3 (GPS+Cellular)?
Look out for the green dot icon (。。。。) at the top left corner on your Watch control panel, this would indicate that you are connected to cellular. The green dot icon will only appear if your iPhone is not within close proximity to your Apple Watch Series 3 (GPS+Cellular).
What happens if I change my phone?
NumberShare will still be available on the mobile number that you have signed up on. However, you will need to pair your Apple Watch Series 3 (GPS+Cellular) again to your new iPhone in order to use NumberShare. Your new iPhone will also need to be running on the latest iOS to be compatible with Apple Watch Series 3 (GPS+Cellular).
What happens if I change my mobile number?
If you have retained the same SIM card, NumberShare would still be available. If you have a new SIM card, you will need to terminate NumberShare on the previous mobile number and re-subscribe the service again under the new mobile number.
Can I sign up for more than (1) NumberShare service under the same mobile number?
Sorry, we are afraid not. Each main mobile line can only subscribe for one NumberShare service.
Is there an early termination fee if I choose to terminate NumberShare within the 12 months subscription period?
Yes, early termination charge(s) will apply. Termination charges can be calculated via multiplying the monthly service fee and remaining months of the subscription period.<br><br>There will be no charges if you terminate your NumberShare subscription within the first 3 months as the subscription is free during this period.
What can I do if I'm unable to get mobile connectivity on my Apple Watch?
If you have successfully signed up for NumberShare & received a confirmation SMS, verify your watch mobile connection by turning off Bluetooth on iPhone & WiFi on the Watch. Restart the watch to enable connectivity. If the connection fails , verify your eSIM is present by referring to the Watch ‘Settings > General > About’ & if there is a string of digits present in ‘ICCID’. Kindly refrain removing “Singtel plan” or “Plan” during un-pairing process as this will remove the eSIM in the Watch.

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