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Protect customers from cyber scams with holistic learning

Singapore recorded the highest number of scams in 2023. As banks and financial institutions serve as the final line of defence, how can they ensure their staff are trained to identify and respond to risky behaviours? This Frost & Sullivan article examines the issue and introduces Singtel's solution for better cyber scam preparedness.

Categories: Cyber security, Finance

23 Aug 2024

8 Mins

/business/articles/singtel-cyberscams-for-bfsi

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  1. Securing Trusted Action in the Agentic Enterprise — As AI agents gain greater autonomy across enterprise systems, cyber security must evolve to keep pace. This Frost & Sullivan industry analysis, commissioned by Singtel, explores how organisations can continuously establish trust, defend at machine speed and engineer resilience to scale AI with confidence. /business/insights/securing-trusted-action-in-the-agentic-enterprise
  2. Network-level caller verification: Defending against voice phishing — The phone remains one of the most trusted channels enterprises use to reach their customers, which is exactly why generative AI voice is being weaponised against it. Effective defence depends on verifying caller identity at the network layer, before the call ever reaches a handset. As deepfake fraud scales across Southeast Asia, the maturity of carrier-level verification and risk-signal capabilities will shape how well the voice channel can be defended. /business/insights/network-level-caller-verification-defending-against-voice-phishing
  3. Singtel named Frost & Sullivan’s 2026 Singapore Cybersecurity Services Company of the Year — Singtel has been recognised for its leadership in cyber security services in Singapore. The award highlights Singtel’s integrated approach to cyber security, combining connectivity, network intelligence and managed security capabilities to help enterprises strengthen resilience across cloud, users, applications and digital infrastructure. Read the full story to discover how Singtel is helping enterprises secure their digital operations with end-to-end cyber security services. /business/insights/singtel-named-frost-and-sullivans-2026-singapore-cybersecurity-services-company-of-the-year
  4. Autonomous defence in BFSI: why the network matters — Banking is moving toward more autonomous cyber defence as agentic AI takes on a growing role in assessing risk and guiding responses. Its impact depends on the ability to enforce decisions consistently across complex, hybrid environments, making the network a critical execution layer. As adoption expands, the maturity of data, cloud, and connectivity foundations will shape how effectively these capabilities operate at scale. /business/insights/autonomous-defence-in-bfsi-why-the-network-matters
  5. Network guardrails for the agentic era — As AI moves from answering questions to orchestrating workflows, enterprises must ensure appropriate governance. One emerging consideration is agentic drift, where autonomous agents act beyond their intended scope. Explore how Singtel’s Unified SASE Convergence platform applies Zero Trust principles at the network layer, treating AI agents as non-human identities with clearly defined access controls. /business/insights/network-guardrails-for-the-agentic-era
  6. Why the future of security is written in your data’s DNA — Security is moving beyond the perimeter towards the core cryptographic layer that defines trust across every transaction, device, and data flow. As quantum computing reshapes the threat environment, the durability of this data “DNA” becomes a true measure of resilience. /business/insights/why-the-future-of-security-is-written-in-your-datas-dna

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