Protect your business with continuous, always-on security. Ensure security devices are monitored 24/7 and managed by experienced cyber security professionals.
24/7 monitoring and managing critical security infrastructure
Singtel’s Managed Security Devices (MSD) take the complexity out of managing firewalls, intrusion prevention systems, and other network security devices. We monitor and manage your critical security infrastructure — so you don’t have to.
Whether it's keeping your devices updated, responding to faults, or making configuration changes, our experts handle it all, ensuring your defences are always up and always ready.
Included in every MSD subscription:
24/7 monitoring of device availability and system performance (CPU & memory)
Technical support for device faults and incident troubleshooting
Single point of contact for incident reporting and service requests
Timely escalation and resolution of hardware failures and software bugs
Severity-based incident reports with SLA-tracked resolution updates
Policy and configuration management
Firmware and patch management
Benefits
24/7 protection without the overhead
Round-the-clock monitoring and threat response by our experts, with no extra headcount required.
Always up-to-date security
Stay secure with real-time patches, updates, and threat feeds.
Simplified management
Consolidated security for firewalls, IDS/IPS, DLP, Web Proxy, Email Gateway and endpoint protection.
Scales with your business
Easily grow your protection as your business expands.
Compliance made easier
Built-in reporting helps meet PDPA, MAS TRM, and other standards.
Predictable costs
Enterprise-grade protection that fits your budget.
Features
Change management
Stay ahead of emerging threats with device configuration updates, security patching, and software version upgrades.
Incident management
Keep abreast of incidents with 24/7 availability monitoring, CPU and memory utilisation checks, and automated alerts.
Backup and restoration
Enjoy peace of mind with regular remote backups of configurations, and fast recovery support whenever change are made.
Reporting and analytics
Get a detailed analysis of your business with capacity planning insights and monthly reports on changes, faults and incidents.
Supported Managed Security Devices
Firewall
Manage your firewall services with 24/7 monitoring, policy optimisation, continuous tuning and device lifecycle management. This ensures consistent security enforcement and operational efficiency while you focus on your core business.
IDS/IPS
Ensure timely detection of network threats with 24/7 monitoring and policy tuning, and reduce the operational burden on your team.
Data Loss Prevention (DLP)
Keep sensitive data protected from deployment with policy tuning and 24/7 monitoring.
Web proxy
Enforce secure browsing, control web access and reduce administrative overheads with continuous policy tuning and monitoring.
Email gateway
Protect your email from phishing, spam and malware with continuous monitoring and policy updates.
Endpoint protection
Trust our trained professionals to manage your Endpoint Detection and Response (EDR) platform, covering policy updates, patch management and device configuration. We provide centralised oversight and continuous platform monitoring to keep endpoint protection current and effective, so your team can focus on higher-value security priorities.
Keen to learn more?
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