1. DEFINITION AND INTERPRETATION

 

1.1 The words and expressions used in these Specific Terms, which are defined in the General Terms (as defined below) but not explicitly defined in these Specific Terms, shall have the same meanings as defined in the General Terms, unless the context otherwise requires.

 

1.2 The headings or titles of the clauses in these Specific Terms are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms.

 

1.3 Customer agrees to comply with and be bound by these Specific Terms. Singtel reserves the right to amend, vary or supplement these Specific Terms without providing any prior notice.

 

1.4 In this Specific Terms, the following words and expressions shall have the following meanings and other terms defined in the clauses below shall have the respective meanings assigned to them:

 

“Application” means the My Fleet Manager application, which provides the Customer with a digital application process for its telecommunications expense management;

 

“Customer” means any person(s) or entity(s) who applies or subscribes for or utilises the Service;

 

“Customer Agreement” has the same meaning as the Enterprise Terms or any equivalent agreement which may be entered into between Singtel and Customer;

 

“Customer Premise Equipment” or “CPE” means any hardware or software provided by the Customer for use with the Service;

 

“SRCA” means the form called Service Request-Cum-Agreement;

 

“End User” means any person(s) authorized by the Customer to use the Service;

 

“Force Majeure Event” means an event or occurrence:  (a) which is beyond Singtel or Singtel’s subcontractor, consultant or agents’ reasonable control, including natural disasters like national emergency, strike or equivalent labour action, fire, thunderstorm or storm; any decision by a competent authority; cable or network damage caused by a third party; flooding or equivalent water related accident; peak in electricity supply or discontinuation of essential raw material;  (b) which Singtel or Singtel’s subcontractor, consultant or agents could not have reasonably foreseen or taken reasonable measures to prevent;

 

“Intellectual Property Rights” means all copyright, patent, trademarks, confidential information and other intellectual property relating to or embodied in the Service and any software, service documents and/or work provided in relation to the Service and all documentation thereof;

 

“License Term” means the term for which the Customer is granted access rights for the Service, as identified in the SRCA and shall commence on the same day as the Service Commencement Date;

 

“Portal” means the “My Fleet Manager” web-portal at the link: https://empower.singtel.com/mfm;

 

“SaaS” means Software as a Service, a software delivery model in which the software and associated data are hosted on Singtel’s infrastructure and accessed via the Portal;

 

“Service” refers to the software and infrastructure hosted on Singtel Application Infrastructure to which Customer is being granted access under this Customer Agreement via a web site or another designated IP address.  Service includes maintenance or upgrade services;

 

“Service Commencement Date” shall be the date the Service is first made available for use by the Customer as specified in the Customer Agreement or equivalent contract;

“Service Number” means a mobile number comprising of eight numbers which are assigned to a mobile line.

 

"Singtel" means Singtel Mobile Singapore Private Limited and its successors;

 

“Singtel Application Infrastructure” refers to the proprietary in-house application environment hosted on AWS and Databricks, managed and maintained by Singtel;

 

“Subsequent Orders” means additional purchases (including but not limited to add-on licenses or credits) for the Services; and

 

“Third Party Vendor” shall mean any person or entity that provides SaaS, third party software and/or related intellectual property;

 

1.5 The words and expressions used in these Specific Terms, which are defined in the General Terms but are not defined in these Specific Terms, shall have meanings as defined in the General Terms unless the context otherwise requires.

 

1.6 The headings or titles to the Clauses in these Specific Terms are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms.

 

2. TRIAL PERIOD OF THE SERVICE

 

2.1. If applicable, the period of trial for the Service (“Trial Period”) shall be:

 

2.1.1. a period of up to thirty (30) days; or

 

2.1.2. such other period as may be stipulated by Singtel as the Trial Period in the SRCA.

 

2.2. The Service provided during Trial Period (“Trial Service”) shall automatically be terminated at the end of the Trial Period. Customer shall inform Singtel five (5) days prior to expiry of the Trial Period that it wishes to convert the Trial Service to a paid Service failing which, all data contained in the Service shall be removed and deleted as stated in Clause 7.6 below. Without prejudice to Clause 11 of the General Terms, Singtel shall not be liable for any loss, damage or liability incurred or sustained by the Customer (including loss of data) as a result of using the Trial Service.

 

2.3. The Customer is responsible to backup and export any data contained in the Trial Service before the Trial Service is terminated.

 

2.4. The Customer acknowledges that Service maintenance will not be provided during the Trial Period.

 

3. COMMENCEMENT, DURATION AND PRICING OF SERVICE

 

3.1. Without prejudice to Clause 3.2 General Terms, the Customer acknowledges and agrees that Singtel reserves the right to vary the published Fees and Charges at any time before the Customer purchases the Service.

 

3.2. Unless otherwise stated in these Specific Terms or any applicable additional terms, the subscription period for the Service shall be for a minimum period of 24 months from the Service Commencement Date (“Minimum Subscription Period”) or such other period as may be stipulated by Singtel unless Parties agree to extend the Minimum Subscription Period in writing 30 days prior to the expiry of the Minimum Subscription Period (“Subsequent Term”). The Customer shall pay the Fees and Charges for the Service as set forth in the SRCA.

 

3.3. If the Customer continues subscribing to the Service after the Minimum Subscription Period, the Customer agrees that the Minimum Subscription Period’s Fees and Charges may no longer be valid and the Customer will be liable to pay the prevailing Fees and Charges for the Service.

 

3.4. All Subsequent Orders shall be at Singtel’s prevailing rates.

 

4. ACCESS AND USE

 

4.1. Subject to the terms and conditions of the Customer Agreement, during the applicable License Term, the Customer is granted a non-exclusive, non-transferable and non-sub licensable license for the Customer to access and use the Service.

 

4.2. Customer may provide access to its authorised End-Users to access and use the Service and for its internal business purposes provided Customer is responsible for all such End-User’s actions that violate any term of this Customer Agreement, and any breach by any End-User or any breach by a third party shall be a breach by Customer.

 

4.3.  Any training materials or technical documents provided to the Customer in connection with or in relation to the use or access of the Service shall be incorporated and be part of the Customer Agreement.

 

4.4. The Customer may authorise only named End Users to use the Service and shall keep a register of such named users and make it available for Singtel’s inspection at Singtel’s request.

 

4.5. The Customer is responsible for ensuring that any terms and conditions of use of the Service are brought to the attention of, and complied with by, any person that the Customer permits or allows to use the Service.

 

4.6. The Customer shall not and shall not authorise or permit a third party to:

 

4.6.1. through the use of the Service infringe any copyright or other intellectual property rights pertaining to the information or resources made available by the Service or belonging to Singtel or any third party nor shall the Customer retain such information or resources for re-use in any computer system or otherwise;

 

4.6.2. use the Service to access information and/or resources which are private to individuals and organizations unless permission to do so has been granted by the owners or holders of the rights to such resources and/or information;

 

4.6.3. reverse engineer, decompile, disassemble or otherwise discover the Service or the Service APIs (application programming interface) or the software for the Service or develop, change, modify, copy or create derivative works of the Service or the software for the Service; or

 

4.6.4. remove, modify or obscure any copyright, trademark or other proprietary rights notices that is contained in the Service.

 

LICENSES

 

4.7. The license is subject to respective license limitations. In the event usage of the Service exceeds the subscribed allocated limits, the Customer is required to purchase additional licenses to increase the allocated limits.

 

4.8. The Service may be bundled with, or incorporates as add-ons to other services. The terms and conditions for those services shall apply and the Customer shall comply with those additional terms, together with these Specific Terms, in such scenarios.

 

4.9. Each Customer may purchase multiple licenses to access and use the Service.

 

4.10. Licenses may only be purchased for Service Numbers which are registered under the Customer’s Business Registration Number account (BRN Account) and the Customer is required to purchase licenses for all Service Numbers which are registered to the same billing account before Singtel will provide access to the Application.

 

4.11. One license shall be registered to one (1) Service Number for the purpose of receiving or using the Application and is not capable of supporting multiple Service Numbers. The license fee shall be based on the license tier, number of licenses purchased by the Customer and the set up costs for the Application (“License Fee”).

 

4.12. The Application may be purchased by the Customer either by (a) paying the License Fee in advance monthly; or (b) paying the License Fee in advance to gain access to the Application for a specific time period.

 

4.13. If the Customer terminates the Application (or license) before the end of the Minimum Subscription Period, the Customer will not be entitled to any refund of any License Fees already paid to Singtel. If the Customer makes payment on a recurring interval basis, the Customer shall be liable to pay an early termination charge equal to the remaining balance of the License Fee which would have been payable by the Customer for the remainder of the Minimum Subscription Period.

 

4.14. Licenses are non-transferable and may not be reassigned to different Service Numbers without prior written consent from Singtel.

 

5. SERVICE REQUIREMENTS AND LIMITATIONS

 

5.1. The Service is provided “as is” and “as available”. Singtel does not guarantee that the Service is accurate, complete, reliable, up-to-date, fault free, continuous or uninterruptable or provide any other warranties, whether express or implied, including but not limited to the implied warranties of merchantability, quality, fitness for a particular purpose and non-infringement with respect to the Service. Further, Singtel makes no warranties that:

 

5.1.1. the Service will be available on an uninterrupted, timely, secure, or error-free basis; and

 

5.1.2. the content or results that may be obtained from the use of the Service or any content provided on or through the Service will be accurate and reliable.

 

5.2. Singtel may carry out Service maintenance from time to time. The Customer agrees that during such maintenance periods the Service may not be available to the Customer, and the Customer shall have no claims against Singtel for any such outages.

 

5.3. The Customer is solely responsible for its and its End Users and/or third parties use of the Service (including all software, equipment, devices and documentation) and the content of all communications facilitated by the Service. The Customer warrants that no such display, use, content or conduct of the Customer, an End User and/or any third party in relation to the Service shall be unlawful (including without limitation, fraud, invasion of privacy, illegal pornography, obscenity, defamation or interferences with, or disruption to, other network users, network services or network equipment) or prohibited by the terms of these Specific Terms, and that no such display, use, content or conduct shall infringe the rights of any third party (including without limitation, intellectual property rights or confidential information) and Customer agrees to indemnify and render harmless and defend at its own expense, Singtel, Singtel’s subcontractors or Third Party Vendors (or their associated companies, officers and employees) (if any) against any and all costs, claims or other liability (including reasonable legal fees), arising as a result of such display, use, content or conduct.

 

5.4. Singtel shall not be responsible for any failure of the Service due to any accident, abuse, misapplication or unauthorised modification of the Service or a device provided for use with the Service by the Customer, an End User and/or any third party.

 

5.5. Singtel shall not be responsible for the security, confidentiality or privacy of the communications and/or data transmitted over the internet and does not warrant (and expressly excludes any and all express or implied warranties) that the Service will be without failure, delay, interruption, error or loss of content, data or information.

 

5.6. Singtel shall not be liable for any compatibility issues or malfunctions or faults pertaining to Customer’s computers, applications, other software or data connections or any third party engaged by the Customer nor shall Singtel be liable for any loss of data associated with the Service.  Singtel also shall not be responsible if certain malicious sites, phishing sites, botnets and/or other security threats on End-User’s Singtel are not appropriately blocked. The Customer shall be responsible for maintaining safe cybersecurity practices.

 

5.7. The Customer is responsible for supplying and authorizing access of the Service to its End Users. The Customer is responsible to terminate or reassign access to the Service from any End User that the Customer deems to have become unauthorized to access the Service at any time and shall promptly notify Singtel of such reassignment or termination of access.

 

5.8. The Customer acknowledges that the availability of the Service is subject to:

 

5.8.1. availability of resources, including, without limitation, availability of a suitable network infrastructure at the time at which the Service is requested or delivered;

 

5.8.2. geographic and technical capability of the Singtel network and of Singtel’s delivery systems at the time at which the Service is requested or delivered;

 

5.8.3. provisioning time that may be required by Singtel to provide the Service;

 

5.8.4. the CPE meeting the minimum internet browser requirements as published on the Portal for the Service from time to time; and

 

5.8.5. the settlement of Customer’s outstanding debts in any Singtel service accounts.

 

5.9 Customer acknowledges that:

 

5.9.1. the Customer must procure and maintain at its own expense any equipment, software, operating conditions and/or specifications needed to implement, receive and use the Service, unless Singtel expressly agrees otherwise in writing;

 

5.9.2. the Customer is responsible for establishing and retaining a data connection with the internet or such network required to gain access to the Service;

 

5.9.3. the technical means by which Singtel supplies the Service is at Singtel’s sole discretion;

 

5.9.4. the Service does not include and Singtel shall not be responsible for any configuration of the CPE. This includes the configuration of any wired or wireless connectivity that may be supported by the CPE;

 

5.9.5. where the parties agree that Singtel delivers a solution containing both SaaS services and other services and/or products, the terms of the non SaaS service part of the solution are to be agreed between the parties separately;

 

5.9.6. upon using the Service, the Customer shall procure that each End User acknowledges and accepts these Specific Terms. Breach of any these Specific Terms may entitle Singtel to take legal action against the Customer;

5.9.7. the Customer hereby consents that any data entered, used and/ or processed by the Service may reside on Singtel Application Infrastructure;

 

5.9.8. the Customer may use the Service only for its own internal use and the Customer may not resell or distribute the Service, unless expressly stated in writing to the contrary and agreed in writing with Singtel; and

 

5.9.9. if applicable, any change in Service may cause Service termination and Clauses 7.4 and 7.6 may apply.

 

5.10. SMS alerts may be sent directly to individual mobile lines associated with the Customer’s account. The Customer shall ensure that recipients are informed of such alerts and that their use complies with customers’ own corporate policies.

 

5.11. The Application’s processes, bandwidth, memory or number of files may be limited in situations where such limitation is required to prevent adverse effects on other customers. In such cases, the Customer shall have no claims against Singtel.  The Customer warrants and represents that the Customer shall supervise and control use of the Application in accordance with the General Terms, these Specific Terms, and any conduct policy relating to use of the Application as notified to the Customer by Singtel from time to time and to ensure that all End Users comply with the same so far as applicable to them.

 

5.12. The Application includes anonymised app usage analytics and SMS alert features, designed to provide  operational insights and enable direct communication with individual mobile lines. The Customer shall ensure these features are used in accordance with Customer’s own internal policies and industry standards.

 

PASSWORDS, ACCESS AND NOTIFICATIONS

 

5.13. For the purposes of these Specific Terms, an account shall be created for each Customer to access the Application (“Customer Account”). The Customer shall provide the email address of each End User they authorise to access the Customer Account. The email address shall be registered as the log-in credential to obtain access to the Application (“Authorised Account”). The End-User shall be required to retrieve the one-time password (“OTP”) which is sent to the Authorised Account each time the End User wants to access the Customer Account.

 

5.14. Customer acknowledges and agrees that Customer is prohibited from sharing access to Authorised Accounts, OTP or such other information which may be required to access the Application with unauthorised users. Customer is and shall remain responsible for the confidentiality and use of the Authorised Accounts, OTP and any information used to log into the Portal.

 

5.15. By purchasing and using the Application, the Customer consents to Singtel collecting and processing usage data from Service Numbers assigned to the Customer. This data is anonymised and used solely for service optimisation and analytics with effect from the Service Commencement Date onwards.

 

5.16. The Customer represents and warrants that it has obtained consent from the End User to the collection, use and disclosure of content to Singtel and to its Third-Party Vendor (if any). The Customer agrees that it is responsible to provide the requisite notices or obtaining consent as required from their users for this purpose.  Customer agrees to indemnify and render harmless and defend at its own expense, Singtel and Third-Party Vendors (and their associated companies, officers and employees) against any and all costs, claims or other liability (including reasonable legal fees), arising out of or in connection with the use of the Application.

 

5.17. The information contained in the Application is intended for informational purposes only. In case of discrepancies, the official billing records shall prevail.

 

5.18. The Customer is responsible for safeguarding any data extracted from the Application, including screenshots, downloads, or exports. Singtel shall not be liable for any misuse or unauthorised disclosure of such data.

 

5.19. Customer agrees to notify Singtel if Customer becomes aware of any loss or theft or unauthorised use of any Customer Account and/ or Authorised Account.

 

6. MODIFICATION AND CHANGES TO SERVICE

 

6.1. The Service supports limited number of web browsers and may require helper applications, client software and equipment. Supported combinations published on the Portal may be changed from time to time.

 

6.2. Singtel has no obligation to provide, support or maintain the Service if the Customer uses software, any software version, equipment or other facilities that are not in compliance with the Service requirements.

 

6.3. Singtel reserves the right to modify or suspend the Service at any time, at Singtel’s sole discretion, without liability.

 

6.4. Singtel is entitled to change the Service if such change is necessary due to mandatory legislation or a decision by a competent authority or the change relates to changes by any third party licensor or hardware or software manufacturer to its products or license terms or cessation of business.

 

6.5. Notwithstanding any other termination rights contained in the Customer Agreement that Singtel may have, Singtel has a right to discontinue the Service or any feature thereof. In such instance, Singtel may terminate the agreement for the Service or feature thereof by notifying the Customer reasonably in advance.

 

7. TERM AND TERMINATION

 

7.1. The access rights granted herein with respect to the Service shall remain effective until the Minimum Subscription Period for the Service expires or the license for the Service is terminated in accordance with the General Terms, these Specific Terms or the Customer Agreement.

 

7.2. Singtel or the Customer (subject always to these Specific Terms including clause 7.6 below) may terminate the Service, including/or the Subsequent Order, by giving to the other not less than thirty (30) days’ prior written notice.

 

7.3. The Customer is responsible to backup any data contained in the Service prior to Service termination.

 

7.4. Upon termination (regardless of whether such termination occurs at Trial Period or Term), the Customer’s data and/or user accounts will be removed and deleted from Singtel Application Infrastructure in accordance with Singtel’s data retention and disposal policies.

 

7.5. Singtel may terminate the Service and/ or block any Service content or  access, as the case may be, with immediate effect if Singtel believes that the Customer or End User’s use of the Service is unlawful including, without limitation, alleged breach of any end user license, fraud, invasion of privacy, illegal pornography, obscenity, defamation or interference with, or disruption to, other network users, network services or network equipment.

 

7.6. Upon termination of the Service, the Customer shall be liable to pay Singtel:

 

7.6.1. where the effective date of termination of the Service is the same as the expiry date of the Minimum Subscription Period for the Service, the Fees and Charges up to and including the effective date of termination of the Service;

 

7.6.2. where the effective termination date of the Service is before the expiry date of the Minimum Subscription Period for the Service, the Fees and Charges up to and including the effective date of termination of the Service and 100% of the monthly recurring charge(s) for the period between the effective date of termination of the Service and the expiry date of the Minimum Subscription Period of the Service (if applicable); or

 

7.6.3. where the effective termination date of the Service occurs during the Subsequent Term, the Fees and Charges up to and including the effective date of termination of the Service and 100% of the monthly recurring charge(s) for the period between the effective date of termination of the Service and the expiry date of the Subsequent Term of the Service (if applicable).

 

8. INTELLECTUAL PROPERTY RIGHTS

 

All the Intellectual Property Rights in relation to the Service belong to Singtel or Singtel’s subcontractors (who have issued licenses to Singtel for the provision of the Service), as the case maybe, and are not transferred to the Customer.  This includes, without limitation, all analytics models, configurations, and derived insights generated from the use of Service, which shall remain the intellectual property of Singtel. The Customer shall not be copy, reverse-engineer, or reuse any part of the Service without the prior written consent of Singtel.

 

9. LIMITATION OF LIABILITY, DAMAGES

 

9.1. Without prejudice to Clause 10 of the General Terms, the Customer shall be responsible and liable for any costs, expenses and damages of Singtel arising out of or due to the unauthorized use, copying, reproduction and/or distribution of the Service, the software or their parts.

 

9.2. In addition to Clause 11.1.2 of the General Terms, Singtel shall not be liable in any way, whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any losses, damage or liability incurred or sustained by the Customer as a result of Singtel carrying out actions on Customer’s request or instructions.

 

9.3. To the maximum extent permitted by law, Singtel shall not be liable to any Customer, End-User or any other party in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof, for any losses or damages (i.e. direct, indirect, consequential, collateral, special or incidental losses or damages) suffered or incurred by any Customer, End-User or any other party in connection with the provision and/or use of the Service whether during or after the term of the provision of the Service. For the purposes of the Agreement, indirect or consequential loss or damage includes, without limitation, loss of revenue, profits, anticipated savings or business, loss of data or goodwill, loss of use or value of any equipment including software, and all associated and incidental costs and expenses.

 

10. FORCE MAJEURE

 

Singtel is released from all contractual obligations and liability if Singtel’s performance is affected by any Force Majeure Event.

 

11. CONSENT TO USE AND DISCLOSURE OF INFORMATION AND DATA

 

11.1. Singtel’s collection, holding, storage, use, processing, transfer, and disclosure to any relevant third party, of its End-User’s personal data and/or other information provided to Singtel, for (i) the purposes of the provision of the Service; and (ii) for one or more of the purposes set out in Singtel’s Data Protection Policy (available at https://www.singtel.com/data-protection), and acknowledges that the terms of the Data Protection Policy are incorporated by reference into this Clause. For the avoidance of doubt, Customer must ensure that it complies with the applicable Personal Data Protection Act by ensuring that it obtains the consent of its End-Users or employees for Singtel to collect, use and disclose the personal data of the End-Users or employees for the provision of the Service.

 

11.2. The Service includes app usage analytics which may process mobile traffic data. All such data is anonymised and aggregated to ensure confidentiality and prevent identification of individual users. The Customer acknowledges and agrees that such analytics are used solely for operational insights and service optimisation

 

11.3. The Personal Data Protection Act 2012 (PDPA) may not apply to the extent that the Service is provided under a B2B arrangement, and no personal data of individuals is processed. However, the Customer shall ensure that any corporate personal identifiable information (Corporate PII) processed via the Service is handled in accordance with applicable internal data governance policies and industry best practices.

 

12. GENERAL

 

12.1. The Customer acknowledges and agrees that the Service may include Third Party Vendor software (if any) and/or other related items in respect of which the Customer agrees to bear any and all risk arising from any use thereof or reliance upon any results or data produced thereby. Singtel makes no warranty or representation whatsoever in relation to any component of the Service and specifically disclaims any and all express or implied warranties (including any warranty as to non-infringement, satisfactory quality and/or suitability for purpose etc) in relation therewith to the maximum extent permissible by law. Accordingly, the Customer shall not have or make any claim whatsoever against Singtel or any of its related corporations arising from any use by the Customer of any component of the Service or howsoever otherwise relating to the Service.

 

12.2. The Customer shall, at all times, be bound by and shall fully observe and comply with any terms and conditions of use whether or not attached to these Specific Terms, including any variations and/or amendments thereto, that are at any time notified to the Customer by such third party or by Singtel. The Customer acknowledges and agrees that it shall be a condition for the Service to be rendered or continue to be rendered (as the case may be) that the Customer to agree to and be bound by and to fully observe such terms and conditions of Third Party Vendor (if any).

 

12.3. The Customer shall be bound by and shall fully observe and comply with the General Terms as well as such other terms and conditions as may be agreed or accepted by the Customer. The rights and protections conferred on Singtel under these Specific Terms shall be additional to the rights and protections conferred on Singtel under the General Terms and any other terms and conditions agreed or accepted by the Customer.

 

12.4. Any Clause in the General Terms, these Specific Terms, or any other terms and conditions as may be agreed or accepted by the Customer, that is invalid, unenforceable or illegal shall be enforced as nearly possible in accordance with its intended meaning, but shall otherwise be deemed to be severed and shall not affect the enforceability of any other Clauses, which Clauses shall continue to be valid and enforceable to the fullest extent permitted by law.

 

13. GOVERNING LAW

 

The Specific Terms shall be governed by and construed in accordance with the laws of Singapore and each Customer agrees to submit to the non-exclusive jurisdiction of the courts of Singapore.

 

14. APPLICABLE TERMS AND CONDITIONS

 

14.1. In addition to the Specific Terms, the Service is also governed by the General Terms and Conditions for Enterprise (Terms and Conditions of Service - General | Singtel) (“General Terms”).

 

14.2. In the event of any inconsistency between the different parts of the terms and conditions above, unless agreed otherwise by Singtel, the following order of precedence shall apply to resolve the inconsistency:

 

14.2.1 Specific Terms; and

 

14.2.2 General Terms.

 

Last Revised on 25^th August 2025